RAMRAJ BHADOURIYA

615-***-**** adyy7g@r.postjobfree.com Nashville, TN 37086

Experienced team leader with extensive background in fast-paced restaurant environments. Proven success in managing staff, training new hires, and ensuring customer satisfaction. Skilled in creating work schedules, delegating tasks, and meeting customer demands. Eager to bring excellent management and problem-solving skills to a new role in the food service industry.

Reliable individual experienced in restaurant management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Expert in inventory management, staff training, and problem solving. Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience.

Dedicated management professional with experience leading high- performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. career objective

experience

SHIFT MANAGER

Hms host, Nashville, Tn

Jul 2022 - Present

Mar 2015

BACHELOR OF SCIENCE (B.S.) IN

HOTEL AND RESTAURANT

MANAGEMENT

Lovely professional university,

Jalandhar, India

education

RESTAURANT MANAGER

Balanced cash drawers and resolved

financial discrepancies using receipts

and financial documents.

•

Addressed customer complaints and

resolved conflicts.

•

Established and maintained positive and

professional employee relationships.

•

Tracked employee progress and

implemented corrective actions to

minimize mistakes and promote growth.

•

Tracked store inventories and

replenished item levels by ordering new

products.

•

Communicated important company

information and policy changes to staff

members.

•

Promoted customer satisfaction by

addressing complaints and issuing

refunds.

•

Set employee schedules and made

staffing adjustments to get shifts

covered.

•

Trained and supervised new staff

members.

•

Monitored stock levels and placed

orders as needed.

•

Recruited prospective employees and

assisted with interviewing process.

•

Taught newly hired team members and

shift managers business policies and

procedures.

•

Created staff teams and delegated work

tasks to increase productivity.

•

OPERATIONS SUPERVISOR

Courtyard Marriott, Nashville, Tn

May 2020 - Jul 2022

Planned, scheduled, and assigned work

activities for personnel.

•

Oversaw staff development, training

and performance management.

•

Contributed to strategic planning to

guide decisions aligned with company

vision and goals.

•

Investigated deficiencies and problems,

recommending changes to drive

improvements.

•

Created and monitored budget to

ensure cost savings and efficiency.

•

Conducted regular performance reviews

and provided feedback to team

members.

•

Reviewed and addressed key customer

relations issues.

•

Implemented work processes and safety

standards meeting regulatory

requirements.

•

Met with staff to discuss procedure

adherence, proper job-specific

techniques, and performance.

•

Resolved customer service issues and

complaints in a timely and professional

manner.

•

Collaborated with department leads and

senior management to coordinate

operations and drive improvements.

•

Resolved escalated complaints and

answered questions regarding policies

and procedures.

•

Monitored office supply needs with

consistent inventory checks and

requisition approvals.

•

Developed and maintained effective

relationships with vendors and

suppliers.

•

SERVER

Morph hospitality, Nashville, Tn

Apr 2019 - Jan 2020

Checked in with guests throughout meal

service, replenishing drinks and catering

to additional requests.

•

Greeted and accommodated guests,

building positive experience from first

interaction.

•

Cleaned and sanitized hands and

surfaces to optimize food safety and

comply with health department

regulations.

•

Executed seamless front-of-house tasks,

creating unforgettable dining moments

resulting in customer loyalty.

•

Used good communication skills to

reduce guest dissatisfaction.

•

Persuaded or influenced guest purchase

by enticing with higher margin items

•

and add-ons.

Encouraged guests to buy additional

items such as appetizers, drinks, and

desserts.

•

Followed alcohol awareness procedures

for preventing intoxication and dealing

with intoxicated guests.

•

Displayed enthusiasm and knowledge

about restaurant's menu and products.

•

Attended company and restaurant

required trainings and meetings,

improving skills.

•

Assisted with training of new staff

members.

•

Recorded transactions in point of sales

system to deliver prompt service.

•

HOST,SERVER,BARTENDER

Omni hotels resorts places, Nashville, Tn

Mar 2018 - Mar 2019

Greeted patrons promptly and cordially,

exhibiting excellent guest service skills.

•

Greeted and accommodated guests,

building positive experience from first

interaction.

•

Kept bar organized and clean during

busy hours.

•

Informed kitchen of special dietary

needs or requests, delivering

personalized meal options.

•

Monitored food and beverage levels to

satisfy customer needs.

•

Developed strong working relationships

with customers and staff.

•

Presented positive first impression of

establishment's high standards by

delivering exceptional service.

•

Escorted guests to proper tables or

offered open seating options in bar and

patio areas.

•

Assisted in serving guests for parties

and special functions.

•

Processed phone and online orders,

keeping food hot and fresh until picked

up.

•

Completed POS transactions, returning

currency, coin, and payment cards to

patrons.

•

Remedied guest complaints and

escalated serious issues to restaurant

manager for prompt resolution.

•

Took beverage orders from guests and

delivered drinks within reasonable time

frames.

•

Resolved customer complaints and

inquiries in a timely manner.

•

HOTEL OPERATIONAL TRAINEE

Mandarin oriental, Singapore, Singapore

Jan 2016 - Jan 2017

Prepared for basic food service, such as

setting up continental breakfast and

coffee and tea supplies.

•

Transmitted and received messages,

using telephones, and telephone

switchboards.

•

Verified customers' credit and

established how customer will pay for

accommodation.

•

Greeted, registered, and assigned

rooms to guests of hotels or motels.

•

Advised housekeeping staff when rooms

had been vacated and were ready for

cleaning.

•

Posted charges for rooms, food, liquor,

or telephone calls, to ledgers, manually,

or by using computers.

•

• Made and confirmed reservations.

Kept records of room availability and

guests' accounts, manually, and using

computers.

•

Computed bills, collect payments, and

make change for guests.

•

Planned, scheduled or supervised work

of other employees.

•

Performed bookkeeping activities, such

as balancing accounts and conducting

nightly audits.

•

Contacted housekeeping or

maintenance staff when guests reported

problems.

•

Reviewed accounts and charges with

guests during check out process.

•

Arranged tours, taxis, and restaurant

reservations for customers.

•

HOSPITALITY TRAINEE

Taj hotels resorts places, Chennai, India

Apr 2014 - Apr 2015

Transmitted and received messages,

using telephones, and telephone

switchboards.

•

Date-stamped, sorted, and racked

incoming mail and messages.

•

Computed bills, collect payments, and

make change for guests.

•

Recorded guest comments and

complaints, referred customers to

managers as necessary.

•

skills

• Opening and Closing Procedures • Payment Processing

• Cash Handling • Verbal and Written Communication

• Revenue Generation • Labor and Food Cost Control

• Handling Customer Complaints • Directing Team Members

• Meeting Production Goals • Recruiting and Hiring

• Inventory Control • Margin Goals

• Coaching and Mentoring • Schedule Management

• Performance Motivation • Energetic and Enthusiastic

• Safety and Security Enforcement • Guest Relations

• Food Safety and Sanitation • Guest Satisfaction

• Inventory and Supply Management • POS Transactions

• Staff Training and Onboarding • Interpersonal Skills

• Job Assignments • Delegating Work

• Performance Tracking and Evaluations • Managing Operations and Efficiency

• Documentation

HINDI

Advanced

ENGLISH

Fluent

languages

Contact this candidate