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Customer Service Support

Location:
Bucharest, Romania
Posted:
August 16, 2023

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Resume:

Radu Alexandru Anghel

Bucuresti, ******

+407********, adyy6t@r.postjobfree.com

PROFESSIONAL SUMMARY

Focused and enthusiastic professional with success and proven ability in delivering unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. SKILLS

MS Office

Agreement preparation

Information collection

Advanced legal knowledge

Deductive reasoning

Extended conflict resolution skills

In-depth professional ethics

Self-motivated professional

Flexible, adaptable and reliable

Data & Project management

Outstanding communication etiquette

Training & Development

Customer service oriented

WORK HISTORY

MEDIATOR 09/2013 - present

Individual Mediation Office - conflict resolution through mutually beneficial agreement CUSTOMER SUPPORT REPRESENTATIVE 05/2020 - 02/2021 Sprint USA through CGS - Expert customer support services according to the American market requirements

LEGAL MANAGER 03/2010 - 09/2014

Corporate Recovery Management - Debt collection for sole customer. Complete recovery solutions for corporate and individual debts.

DEPUTY LEGAL MANAGER 20/2009 - 20/2010

Marfin Leasing IFN Romania - leasing and connected activities, debt recovery and insolvency proceedings

JUDICIAL BAILIFF & LEGAL COUNSEL 02/2008 - 02/2009 International Leasing IFN SA - debt and asset recovery & management for leasing products, repo activities

JUDICIAL BAILIFF & LEGAL COUNSEL 08/2000 - 02/2008 Credit Europe Bank Romania - legal services and debt recovery for banking products EDUCATION

Law School Spiru Haret University BA 1999

Romanian Mediation Council Certified Mediator 2013 Labor Ministry Certified Trainer 2016

CERTIFICATIONS

Certified Mediator

Certified Trainer

Certified Coach

C2 certified English proficiency

Detailed jobs descriptions for my work history

MEDIATOR

I identified the problems of the parties and their priorities

I identified the objectives, positions and the real options the parties have

I searched and identified solutions and perspectives beyond the points of view of the parties

I examined and stimulated the availability of the parties of conflict resolution in order to reach a mutually beneficial outcome

I encouraged and supported the decision process of the parties, to reach a mutually beneficial agreement

CUSTOMER SUPPORT REPRESENTATIVE

Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support

Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously

Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery

Documented customer interactions in online systems and assisted with billing and tech support, to deliver high-quality customer service. LEGAL MANAGER 03/2010 - 09/2014

I coordinated and managed all legal activities within the company, and I provided effective management of staff and resources within the Legal Department

I organized and conducted the corporate governance activity

I developed the strategies of the ongoing trials and of those that will be initiated

I provided legal assistance to the company’s departments, in the areas relevant to their work

I selected legal service providers and assured, through negotiation, cost control, and the liaise with the external collaborators

I assured the legal personnel’s training and provided all the support in order to develop specific skills necessary for their activity and informed them about the tasks and achievement they have to meet

I constantly reviewed the performance of the legal staff, in order to maintain high levels of professionalism

I attended, along with HR Department, to committees as required by the Labour Code

I liaised between legal counselors of the company and other entities in the group

I assured the the legal endorsement of all contracts in which the company is a party

I endorsed, in terms of legality, internal regulation for all departments in the company, and have drafted in collaboration with the relevant departments the internal rules for identifying, assessing monitoring and controlling risks, including legal ones

I continuously identified and assessed the risks generated by the legal department

I assured the representation of the the company’s interests in front of authorities and institutions, public or private

I followed the evolution of the national and EU regulations of interest for the activity of the company

DEPUTY LEGAL MANAGER

I coordinated the entire legal activity within the company

I provided legal assistance to internal departments, at their request, on commercial, banking, financial, civil and criminal laws

I organized and conducted the corporate governance activity

I assured the legal advising on corporate transactions and patrimony, on company’s activites outside Romania and on coercive measures used against debtors

I established, in collaboration with the relevant departments, the strategies for the trials in court and for the amicable settlements

I endorsed the contracts in which the company is a party

I coordinated the activities of foreclosure of company’s claims and collateral, and the repossession of the assets property of the leasing company

I selected legal service providers and assured, through negotiation, cost control, and the liaise with the external collaborators

I provided specialized assistance in the matter of cheques and promissory notes, at the request of the interested departments

I assured the training and information of the legal staff on tasks and achievements they have to accomplish in the legal department

JUDICIAL BAILIFF & LEGAL COUNSEL

As legal counselor:

I drafted leasing contracts mortgage contracts, pledges, assignments, procurement contracts, leases, summons, defenses, criminal complaints, and any other legal document necessary for the activity of the company

I provided legal assistance to internal departments, at their request, on commercial, banking, financial, civil and criminal laws

I identified the legal risks arisen from the company’s transactions, and I identified and proposed solutions for removing them

As Judicial bailiff

I coordinated obtaining the writ of enforcement and, as an IFN executor, authorized by the Ministry of Justice, have ensured their enforcement, in order to recover the debts nd the assets belonging to the leasing company

I have assured the communication of legal documents, in accordance with the provisions of the Civil Procedure Code

I drawn up protests against payment instruments refused to payment

I established the insolvency status of the enforced debtors JUDICIAL BAILIFF & LEGAL COUNSEL

As legal counselor:

I drafted credit contracts, mortgage contracts, assignments, pledges, letters of guarantee (in accordance with the provisions of the national legislation and EU ICC publication no. 458), letters of comfort, procurement contract, lease contract, claims and complaints against debtors, enforcement challenges, insolvency requests, and any other legal document necessary for the bank’s activity

I provided legal assistance to the bank’s branches and departments regarding the legality of the mortgaged assets and their ownership, checking the contractual clauses drafted by third parties, identifying also the abusive clauses As judicial bailiff:

I have ensured the enforcement of the bank’s enforcement titles, in accordance with the provisions of the Civil Procedure Code and Law 99/1999, as follows: mortgages, pledges, corporal or incorporal assets, personal patrimonies of guarantors, and endorsers.

I have assured the communication of legal documents, in accordance with the provisions of the Civil Procedure Code

I drawn up protests against payment instruments refused to payment



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