Medical Assistant Certified

Beverly A. McCauley, Certified Medical Assistant (AAMA)

Henderson, Texas 75654 916-***-**** *********@*****.***

Experienced, Multifaceted Healthcare Professional

Skilled and highly qualified Certified Medical Assistant with extensively demonstrated, progressive experience in direct patient care for individuals across the lifespan and provision of first-class support in Adult and Family Medicine, Surgical Clinics, Skilled Nursing Facilities, Nursing and Rehabilitative Centers, Home Health and Day Centers. Exhibits strong patient care and administrative skills with a proven ability to optimize clinic workflow, implement strategies to improve processes and drive elevated performance, and to consistently aim to enhance each patient’s healthcare experience. Results oriented and influential leader with a proven ability to increase access to care and consistently achieve or exceed established performance metrics while maintaining a firm commitment to evidence based care and clinical excellence. Poised to succeed in a dynamic, challenging, rewarding Medical Assistant role with a well-established hospital or healthcare agency in our community.

AREAS OF TRAINING AND EXPERTISE

Medical Office Administrative Experience

Patient Education, Safety & Advocacy

Completion of Basic Medical Procedures

Direct Patient Care Experience

Chronic Condition Management

OSHA, HIPAA & JCAHO Regulations

Safety & Quality Control Initiatives

Inventory Control & Ordering Protocols

Physician, Nurse, and Patient Relations

EDUCATION & CERTIFICATES

Bachelor of Arts in Psychology, Ashford University, Clinton, IA

Magna Cum Laude Graduate

Associate of Science in Psychology, Ashworth College, Norcross, GA

Certificate: Medical Assisting, Western Career College, Sacramento, CA

Dean’s List Honoree and Recipient of Multiple Award for Best Practical and Labs Student

Certificate: Nursing Assistant, Boise State University, Boise, ID

American Association of Medical Assistants, Certified Medical Assistant, (Current)

PROFESSIONAL EXPERIENCE

CERTIFIED MEDICAL ASSISTANT/WORKFLOW MGR. Kaiser Permanente – Center for Integrated Care, Sacramento, CA 2016 – 2021

Rendered first class administrative support for a team of 11 physicians, nurses, and social workers by planning, implementing, and evaluating daily workflow operations to assure maximized efficacy, efficiency, and optimal patient satisfaction. Promoted the ability to deliver safe, quality, and uninterrupted medical care by preparing the clinic with adequate access to medications, equipment, and supplies to perform uninterrupted procedures while remaining mindful or reducing and/or eliminating unnecessary waste. Cultivated strong rapport with clinical providers, administrators, patients and their families to ensure exceptional care and the ability to achieve medical, social, and mental wellness goals. Established Safety and Quality Control procedures; evaluated any needs for corrective actions to assure that all organizational processes were completed in full compliance with local, state, and federal healthcare mandates. Afforded telephone triage and support including response to telephone and email inquiries; escalated more complex concerns to the appropriate professionals for further investigation and higher-level care assistance.

Reduced patient waiting time and maximized productivity by reviewing, modifying, and implementing optimal workflow processes.

Identified and capitalized on strategic processes improvement measures to boost patient satisfaction (MD/MA MPS) scores.

Established a planning/preparing protocol to allow for effective MD schedule maintenance.

Enforced all established safety procedures effectively maintaining a zero-injury rate throughout organizational tenure.

Played a pivotal role in launching a new clinic site in collaboration with clinical and administrative leadership providing recommendations and advice on critical organizational functions.

Successfully maintained a patient satisfaction rating of 100% during full organizational tenure.

CERTIFIED MEDICAL ASSISTANT/CLINIC PROCEDURE MA Kaiser Permanente – Adult Medicine, Sacramento, CA 1999 – 2016

Instrumental member of a multidisciplinary team holding both clinical and administrative roles for a 17 physician and 2 RN practice providing comprehensive care for adults with acute, episodic, and chronic medical conditions. Obtained patient health history and chief complaints allowing providers to establish a timely diagnosis and treatment plan maximizing full recovery potential. Skillfully completed basic medical procedures including but not limited to vital sign measurement/monitoring, EKGs, UA dips, wound care, injection and medication administration, specimen collection, handling, and delivery, ear lavage, suture and staple removal, Medicare compliance and preventative screenings. Imparted detailed education, resources and support to patients/families to encourage informed medical decision making and increased levels of treatment compliance. Successfully managed internal office operations including coordination of nurse and physician schedules, safety planning, implementation of process improvement initiatives, and corresponding between patients and physicians to assure quality care supporting optimal patient results. Consistently observed and upheld organizational policies and procedures to comply with rigorous standards for professional healthcare practice.

Boosted MD/MA MPS Scores moving the physician from the lowest to the higher ranking in the clinic resulting in a significant financial bonus.

Actively engaged as a UBT Team Member regularly attending committee meetings resulting in the ability to successfully reach improved clinical processes and outcomes.

Self-development scheduling management protocols that improve maintenance of MD schedules.

Additional experience as a Certified Nursing Assistant with Eskaton Adult Day Center, Rosewood Terrace Rehabilitation/Skilled Nursing Facility, Casa Loma Convalescent Home, Pioneer Nursing Home, and Presbyterian Nursing Home

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