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Administrative Assistant Customer Service

Location:
Wilmington, CA
Posted:
August 16, 2023

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Resume:

CHRISTI-ANN CATALINA ALVARADO

adyy2r@r.postjobfree.com

Administrative Assistant

+1-424-***-****

Wilmington, California 90744

Self-motivated and attentive assistant seeking a role that would allow me to grow as a professional and where I can use my skills to provide administrative support for your team.

ABILITIES, KNOWLEDGE, & SKILLS

•Microsoft Office Suite - Outlook, Excel, PowerPoint, Teams, and Word (Proficient)

•Profit Tools (Software used in intermodal transportation to streamline operations, increase profit, and gain a competitive advantage)

•QuickBooks (Proficient)

•Answer and route phone calls appropriately.

•Manage, plan, organize and communicate customer visits.

•Schedules and coordinates meetings, events, interviews, appointments and/or other similar activities

•Establishing and maintaining files, databases, and other records.

•Sorts, screens, reviews and distributes incoming and outgoing mail and prepares timely responses to a variety of routine written inquiries.

•Operating standard office equipment and using required software applications.

•Read, comprehend, and apply business related information.

•Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.

•Communicate effectively, both orally and in writing.

•Work collaboratively within a team environment.

•Provide a high level of customer service.

•Requisitions supplies, printing, maintenance, and other services.

•Provide backup support for the on-boarding, transfer, and resignation processes for associates joining/leaving the organization.

•Produces correspondence, reports, and other documentation.

•Establishes, maintains, and updates files, databases, records and/or other documents.

•Processes invoices and billings; maintains records.

•Ensure all day-to-day administrative duties are assigned and covered.

•Work closely with the assigned leadership team to ensure effective communication, effective team dynamics and optimal workflow.

•Draft responses for leader's review on routine correspondence

•Provides back-up telephone support.

WORK EXPERIENCE

Human Resources File/Claims Clerk (remote)

SCAN Health Plan - Long Beach, CA October 2021 to November 2022

•Assisted Human Resource Department with maintaining, converting, verifying employment documentation.

•Uploaded COVID-19 compliance documents using Epic software and verifying the authenticity of the cards.

•Processed EDD Claims for terminated employees by reviewing their file accuracy and ensure compliance.

Assistant Staffing/File Clerk

St. Francis Medical Center - Lynwood, CA September 2020 to February 2021

•Assisted Hospital Staffing Administration with identifying which medical unit needs staffing and how we can provide the correct employee information.

•Ensure proper placement of admission documentation for all new hires, temporary, and terminated employees.

•Prepare and manage all onboarding and termination of employee files by preparing new hire applications, compliance forms packets, HIPPA form packets, hospital procedures and safety plan packets.

•Ordered office supplies using Amazon and Office Depot using corporate credit cards and purchase orders.

•Managed new hire on-boarding orientation and hospital walk throughs.

•Submitted timecard corrections in Epic and Cerner.

•Supported staff with evaluating candidates to determine if they would be an efficient addition to a company or organization.

•Assisted new employees as they join the company, and help them learn policies, explain duties, plan to join dates, and complete the necessary paperwork after getting relevant signatures.

Administrative Assistant/Data Entry

Harbor Division (California Department of Motor Vehicles, California Highway Patrol, Port of Long Beach)

Long Beach, CA August 2017 to March 2019

•Assisted Fleet Manager with necessary procedures for DMV, CHP and the Port of Long Beach and Los Angeles inspections.

•Managed MS Outlook calendar for Fleet Manager.

•Worked closely with a team of 15 administrators and staff to organize files, create correspondence, and prepare reports or documents.

•Managed front desk for onboarding and termination of drivers.

•Handled a high volume of clerical duties such as filing, answering phones, spreadsheets, faxing etc.

•Account maintenance of company vendors and invoices.

•Gained familiarity with Port & CHP regulations and proper documentation.

•Daily maintenance tickets were created on out trucking equipment.

•Collect daily, weekly, or monthly timesheets (digital and paper) in Intermodal application and distribute payment statements.

File Clerk

Herber Aircraft - El Segundo, CA April 2017 to May 2017

•Supported the paper to electronic paper transition project of managing hard copy file management for open and confidential documents by organizing and preparing 300+ documents daily for scanning.

•Organize paperwork according to an efficient filing system and digitalize documents.

•Protect and update files using company provided equipment and software to make them easily accessible to our colleagues’ daily updates into shared file drives.

EDUCATION

•Harbor Occupational Center High School Diploma September 2008 to April 2010



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