Keanna Crawford

202-***-****

Keannacrawford@gmail com

Professional Summary

Enthusiastic and goal oriented professional with more than 10+ years’ of clerical and administrative experience along with 3+ years of Teacher Aide experience. Maintain the ability to meet key program deliverables, maintain client records, experience with IEP planning, classroom management, support the daily operations of the classroom. Excels in any work capacity through exceptional work ethic, dedication to quality, and flawless execution of methodology. Works efficiently independently and collaboratively to meet strict deadlines for project specifications. Possess excellent interpersonal and communication skills to build rapport and strong working relationships skills customers, clients, co-workers, superiors, and outside business contacts.

CORE COMPETENCIES

●Customer Service ● Data Entry● Procurement● Travel Arrangements

● Document Verification● Logistics ● Oral & Written Communications ●Meeting Setup ● Teleconference Setup

Teacher Aide

EXPERIENCES AND ACHIEVEMENTS

EducareDC, Teacher Aide Washington, DC

Teacher Aide Pre-K (2019-2022)

Provide support with classroom management.

Provide support with creating a nurturing, learning environment.

Assist with student engagement.

Assist with the daily operations in the classroom.

Assist with preparing materials for classroom activities.

Experience with collaborative lesson planning.

Medical Faculty Associate Washington, DC 2013 -2017

Customer Service front desk (2013- 2017)

Provide outstanding customer service to internal and external customers.

Greet patients.

Maintain client’s records.

Coordinate visits with patients and families.

Manage excellent listening skills while gathering pertinent information from the customer(s) while making accurate determinations in problem solving issues.

Prepare, edit, finalize and manage final reporting determination documents in a tracking system for weekly, quarterly and monthly reporting made accessible to managers and upper management via interoffice computer filing.

Handling confidential documentation.

Collect and develop information to make final determinations.

Compose correspondence for internal and external customers via letters and electronic mail.

Responds to inquiries concerning the work and provide explanations of the features and requirements.

Initiates correspondence, emails and make telephone contacts to obtain

Analyzed documentation to insure accuracy and minimize counterfeits.

DaVita Dialysis, Washington, DC

Administrative Assistant (2008 – 2013)

Maintained a relationship with clients to help with medical needs

Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Resolves problems by coordinating visits, analyzing data, and identifying solutions.

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

St. Colletta of Greater Washington, Washington, D.C

Paraprofessional 2006 – 2008

Supported with IEP goal and Care plans.

Establishes, maintains, and updates files, databases, records, and other documents.

Composes a variety of standard documents and correspondence.

Knowledge of various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and format data and reports;

Coordinates with other departments to accomplish specialized tasks by obtaining relevant data.

Community Alliance, Washington, DC

Administrative Staff Assistant (2004-2006)

Establishes, maintains, and updates files, databases, records, and other documents.

Sorts, screens, and distributes incoming and outgoing mail.

Composes a variety of standard documents and correspondence

Arranges logistics for special projects and events such as conferences, office activities, meetings and seminars.

Schedules appointments for senior staff members; makes travel and lodging arrangements.

Orders, stocks, and distributes office supplies; ensures maintenance of office equipment;

Additional Experience:

Administrative Staff Assistant – 2000-2004

EDUCATION, PROFESSIONAL & VOLUNTEER AFFILIATIONS

University of Maryland University College Anticipated Graduation -2020 Major: Business Administration

American Red Cross First Aide & Safety (2021-2023)

American Red Cross Adult & Pediatric CPR (2021-2023)

OSHA & HIPPA

REDCAP (Certificate -2010)

Refresher Excel, UDC, Washington, DC, 2009-2011(refresher)

People Software Budget/Travel (Upgrade), UDC, Washington, DC 2004-2007

Refresher Microsoft Package, UDC, Washington, DC, 2002-2003

Power Point, Publisher, UDC, Washington, DC, 2001-2002

Introduction to Power Point, Excel, Publisher 2000-2001

Affiliations

Volunteers of America 2015- current

Contact this candidate