Medical Assistant Customer Service

Denise Hettinger

970-***-**** *************@*****.***

PROFILE

Seeking a position which allows for long-term employment where I may contribute my knowledge, ability, and positive attitude.

QUALIFICATIONS

Exceptional front office skills

Familiar with Electronic Medical Records-NextGen, Meditech,Centricity, Practice Logic Medical software, and MS4

Proficient in Microsoft Office, 10 key data-input, office equipment operations, and Internet research

Flexible, adaptable, and self-motivated with initiative to manage multiple tasks on budget and on deadline

Knowledge of over 1000 medical terms, as well as anatomy and physiology

Utilize outstanding communication skills to keep clients/parties informed of pertinent information

Familiar with office procedures and scheduling, EOB, and SOAP Notes

Gained eye for perfection, attention to detail and time management skills while assigning codes, maintaining policies and executing projects

Experienced at using logical and reasonable approach to difficult situations while providing mentoring, coaching and guidance

EDUCATION

IBMC College Greeley, CO

Associates of Occupational Studies Diploma – Medical Assistant April 2012 President’s List GPA 3.85/4.00 Exceptional Attendance Award Aims Community College Greeley, CO

Associate of Applied Science - Criminal Justice August 1994 CERTIFICATIONS

Certified Medical Assistant April 19,2012

EXPERIENCE

Loveland Ford Lincoln Loveland, CO

Kelley Blue Book Buying Specialist December 2022 to PRESENT

Oversee daily operations of the Dealership’s KBB ICO through all outlets

Develop and ensure personal and team execution of the Dealership’s defined sales and follow-up standards and process

Perform follow-up with Departments to determine kept appointments and outcomes

Ensure all personal and Team Sales activity is recorded in the Dealership’s Customer Relationship Management (CRM) system

EXPERIENCE

Loveland Ford Lincoln Loveland, CO

Service BDC Manager November 2021-December 2022

Developed BDC Department

Supervise BDC Employees

Answered Service Calls and scheduled service appointments

Processed Repair Orders - making sure the order was closed properly, added to spread sheets, make folder and file

Customer Service Advocate - handle complaints

Denise Hettinger

970-***-**** *************@*****.***

EXPERIENCE

TECOBI Greenwood Village, CO

BDC Representative/Account Set up Specialist December 2020-November 2021

Engage customers via text=based program for Dealerships Nationwide.

Set appointments for Salespeople at Dealerships

Set up new accounts

Work with Vendors and Clients to get a DMS data feed set up

Work with Clients to get Facebook access granted

Maintain tracking sheets on daily basis

Respond to emails and workplace messages

Work with Performance Managers and Clients to troubleshoot issues

Answer customer service phone calls

EXPERIENCE

Spradley Barr Ford Lincoln Greeley Greeley, CO

BDC Representative February 2018-August 2020

Scheduling Appointments

Meeting and greeting customers for appointments

Professionally answered incoming calls on multi-phone system as necessary

Verifying appointments

Making numerous outbound calls daily to prospective retail customers EXPERIENCE

StarTek Greeley, CO

Engagement Specialist October 2017- February 2018

Brand Warrior

Tech support for Comcast

Professionally answered incoming calls as necessary EXPERIENCE

Banner Health Greeley, CO

RMA/PSF REP /Scheduler/Phlebotomist May 2012- September 2017

Scheduling Patients for procedures

Administered receivable including managing collections

Professionally answered incoming calls as necessary

Checking patients in and out on EMR system

Insurance Verification

Registered Medical Assistant

Phlebotomist

EXPERIENCE

High Plains Correctional Facility Brush, CO

Lieutenant/Captain August 2009-March 2010

Shift Supervisor

Maintain daily operations of the Prison

Maintain safety and security of all Prisoners

Conduct Daily Reports

Admissions and housing assignment of Inmates

EXPERIENCE

Weld County Sheriff’s Office Greeley, CO

Deputy/Correctional Officer III July 1988-May 2009

Civil Division

Transportation of Inmates

Field Training Officer

Supervised Inmates for safety and security while incarcerated

Processed/Released Inmates

Contact this candidate