Benjamín González

**** ***** ** *****, ******, Puerto Rico 00725 • Home: +1-787-***-**** • Cell: +1-787-***-**** • adyy05@r.postjobfree.com

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute

to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable

and driven, with strong time management and prioritization abilities.

Skills

Patience Negotiation and sales skills

Attentiveness Service Orientation - Actively looking for ways

Clear communication skills to help people

Knowledge or the product or service Instructing - Teaching others how to do

Ability to use positive language something

Attention to detail Problem solving

Time management skills Willingness to learn

Ability to "read" customers Social media expert

Goal-oriented focus Proficient in Spanish and English languages

Persuasion skills

Work History

Staff Accountant, 01/1993 to 12/1999

José A. Veguilla, CPA – Aibonito, Puerto Rico

Prepares consolidated internal and external financial statements by gathering and analyzing

information from the general ledger system.

Maintains and balances an automated consolidation system by inputting data; verifying data.

Analyzes information and options by developing spreadsheet reports; verifying information.

Prepares general ledger entries by maintaining records and files; reconciling accounts.

Prepares payments by accruing expenses; assigning account numbers; requesting disbursements;

reconciling accounts.

Handling business clients from start to finish including financial statement and tax preparation.

Network Marketing Sales Representative, 02/2000 to 09/2003

Travel One International – San Juan, Puerto Rico

Collaborate with sales teams to understand customer requirements, to promote the sale of the company

products, and to provide sales support.

Sell products requiring extensive technical expertise and support for installation and use, such as

material handling equipment, numerical-control machinery, and computer systems.

Prepare and deliver technical presentations that explain products or services to customers and

prospective customers.

Visit prospective buyers at commercial, industrial, or other establishments to show samples or

catalogs, and to inform them about product pricing, availability, and advantages.

Research and identify potential customers for products or services.

Website Owner and Manager, 10/2003 to 08/2010

www.925silverwholsale.com – Bangkok, Thailand

Develop long and short-term strategies and tactics for growth

Develop brand and messaging to attract and retain customers

Develop a culture of success and customer satisfaction

Meet revenue and profit targets

Provide top-quality customer service

Maintain and update the online marketing plan for the website

Open market in Central America, South America, the Caribbean, Spain, and Latin communities in

the United States through live chat and email.

Website Owner and Manager, 09/2010 to 7/2023

www.bsteeljewelry.com – Guangzhou, China

Generate and update website content (products, content, promotions)

Plan, define, and implement website changes and functional improvements

Maintain and update the online marketing plan for the website

Monitor key performance indicators on the website and develop plans to improve them

Update product information and content on the website

Understand and develop sources of traffic (& the factors that influence it): email, SEO, affiliates,

social media, catalogs, etc.

Investigate, evaluate, and assess new ways of generating additional traffic/orders

Produce reports to analyze the performance of all online marketing campaigns and promotions

Continuous improvement of customer satisfaction

Meet internal service levels for website activity and management

Maintaining an excellent level of service to the business

Open market in Central America, South America, the Caribbean, Spain, and Latin communities in the United States through live chat and email.

Education

BBA: Accounting, June 1992

Universidad de Puerto Rico - Cayey - Cayey, Puerto Rico

3.55 GPA / Top 5 % of class

Scholarship for outstanding students in Business Administration, UPR, January 1988 - December

1991

Dean's Honor List, University of Puerto Rico, January 1988 - December 1991

1989-1990 Edition of the Who's Who American Students in American Universities and Colleges

1988-1989 Edition of the All-American Scholar

1987-1989 Edition of the National Dean's List

Graduated Magna Cum Laude

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