NYKIA

KELLY

adyxyg@r.postjobfree.com

619-***-****

Spring Valley, CA 91977

SKILLS

Reliable team worker

Neat, clean and professional appearance

Delivers exceptional customer service

Engaging personality

Excellent multi-tasker

Math and language skills

Problem solving

Reliable and punctual

Outstanding people skills

Research and Analysis

Critical thinking

Excel and data entry proficiency

EDUCATION

California State University Fresno

Fresno, CA • 05/2023

Bachelor of Science: Chemistry

Helix High School

La Mesa, CA • 06/2017

High School Diploma

PROFESSIONAL SUMMARY

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Additionally a dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.

WORK HISTORY

Olive Garden Restaurant - Server

Clovis, CA • 11/2022 - Current

Served food and beverages promptly with focused attention to customer needs.

Explained menu items and suggested appropriate options for food allergy concerns.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Bussed and reset tables to keep dining room and work areas clean.

Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Inspected dishes and utensils for cleanliness.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Table Mountain Casino - Server/cashier/Host

Friant, CA • 10/2021 - 10/2022

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Restocked and organized merchandise in front lanes.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Handled cash with high accuracy and took care to check bills for fraud.

Used POS system to enter orders, process payments and issue receipts.

Worked with floor team and managers to meet wide range of customer needs.

Hot Dog And A Stick - Sales Associate

Fresno, CA • 04/2019 - 01/2020

Processed customer payments

Wiped down counters and maintained a clean and safe work space

Welcomed customers, offering assistance to help find necessary store items

Frequently washed and sanitized hands, food areas and food preparation tools, following safe food handling practices

Recorded customer orders and communicated clearly to confirm each order

Completed side work tasks, including restocking condiments and cleaning refrigerators

Suggested additional menu items, beverages and desserts to increase sales

Completed opening, closing and shift change tasks to promote store efficiency.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Trained new employees on customer service, money handling and organizing strategies.

Department Of Health Services - Internship Student

Sacramento, CA • 06/2017 - 01/2019

Organized and maintained filing systems,

Reported back to instructor to receive day-to-day tasks and responsibilities.

Sorted and organized files, spreadsheets, and reports.

Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

Pump It Up Management LLC - Party Attendant

Oakland, CA • 06/2015 - 07/2016

Interacted with customers and their guests

Enforcing safety rules while leading children and adults in a safe & fun environment

Maintained cleanliness of facility and equipment

Coordinated schedules and timelines for events.

Brainstormed and implemented creative event concepts and themes.

Consulted with customers to determine objectives and requirements for events.

ADDITIONAL INFORMATION

ACTIVITIES AND HONORS, National Society of High School Scholars (2014-2017) Young Black Scholars (2015-2017) Cheerleader (2014-2017) (HCOP) Premedical Program (2017-2023)

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