CHARLES ROBERT CROSBIE

**** *. *********** ****

801-***-****

Saratoga Springs, Utah 84045

adyxxo@r.postjobfree.com

Summary

Dynamic quality assurance technician with extensive background in

manual and automated (Selenium) Black Box/Gray Box testing for web, Windows, Mac and mobile applications.

Experienced with AGILE Development methodologies. Proficient in JIRA,

Confluence, Zephyr, FishEye + Crucible, X-Ray, and Azure DevOps applications.

Varied and wide-ranging technical writing background including test cases,

software defect documentation, end-user manuals and help files.

ASTQB certified software tester.

Over 18 years of QA and 10 years of managerial experience.

Experience

April 2023 – Present

Senior Mobile Quality Assurance Engineer –

Church of Jesus Christ of Latter-Day Saints via STG Consulting (Salt Lake City/Riverton, Utah)

Duties: iOS and Android quality assurance for a robust area book application. Oracle databases, Selenium/Appium, JIRA, X-ray, Splunk, Swagger and Postman complete the technical stack. Creating numerous test cases and providing training for new/intern testers.

Technical Skills: Black Box manual and automated testing, Gray Box testing, Regression testing, Smoke testing, test case documentation, JIRA, Azure DevOps, Confluence, Zephyr, FishEye + Crucible, X-Ray, Scrum, Bugzilla, Selenium, SmartBear TestComplete, SoapUI, Splunk, Postman, Swagger, CMS, UFT (Quick Test Pro), WAPT, MSSQL, Oracle/MySQL, DB2, SQOL, Windows, Linux, Mac OS, iOS, Android, Appium, Microsoft Office, Notepad++, jEdit, IntelliJ IDEA,Microsoft Visual Studio, project management, .NET, Java, Salesforce, Teams, AGILE methodologies.

March 2022 – February 2023

Senior Mobile Quality Assurance Engineer –

Church of Jesus Christ of Latter-Day Saints via Tek Systems (Salt Lake City/Riverton, Utah)

Duties: Provided full end-to-end quality assurance for iOS and Android mobile applications. Manually tested several inter-related mobile programs with some automation for front-end processes. Also tested technical content presented via video player on an array of differing mobile hardware.

January 2022 – March 2022

Senior Quality Assurance Engineer –

Hulu/Disney via Tek Systems (Remotely to Santa Monica, California)

Duties: Front-end and API testing of sign-up procedures and functionality for Hulu and Disney+ streaming services. Created and executed test cases for these applications. Dedicated participation in non-subscriber experience, including the building of landing pages in CMS and the execution of associated experiments using CMS.

January 2020 – January 2022

Quality Assurance Lead/Senior Quality Assurance Engineer –

Church of Jesus Christ of Latter-Day Saints (Riverton, Utah)

Duties: Primary quality assurance contact for three diverse .net web applications and associated mobile

(Apple and Android) applications. Managing more than half a dozen employees covering these applications,

ensuring that test plans, testing and proper deployment procedures are followed. The Senior status also

included planning, writing and managing automated tests in Selenium. Created pipelines for each application’s nightly run and created monitoring of API end points.

January 2018 – December 2019

Quality Assurance Engineer – Church of Jesus Christ of Latter-Day Saints via Tek Systems (Riverton, Utah) Duties:: Developing and executing test cases for a large.NET application used as a primary resource pertaining to building maintenance.

July 2017 – December 2017

Quality Assurance Engineer – CHG Healthcare (Midvale, Utah)

Duties: Primarily detailed Black Box testing of various medical staffing applications on both Salesforce and Java platforms. Drafting extensive batches of test cases and executing them against numerous JIRA assignments each sprint. Coordination with Development for releases and training co-workers in various application aspects. Automated tests written in .NET, .NET Core.

June 2016 – July 2017

Quality Assurance Engineer – AutoPoint (South Jordan, Utah)

Duties: Black Box manual and automated testing of automobile dealership Java and .Net applications. Test case design and execution. Management of client requirements and follow-up on escalated client issues. Documentation of defects and organization of training materials. Created automated tests using TestComplete. Interfaced with Oracle databases.

September 2007 – November 2015

Quality Assurance Manager – MountainView Software (Kaysville, Utah)

Duties: Managing internal quality assurance team while performing daily all other tester duties listed under the Quality Assurance Technician position below.

April 2005 – September 2007

Quality Assurance Technician - MountainView Software (Kaysville, Utah)

Duties: Manual and automated testing of Java web applications. Test case management and documentation.

Load and performance testing of two enterprise systems. Oracle, DB2, SQL databases.

August 2002 – April 2005

IT Specialist/Inside Sales Manager – Mountain West Marketing (Harrisville, Utah)

Duties: Internal specialist for all IT needs. Managed inside sales team, created promotional documentation.

July 1997 – October 2001

Technical Writer – Unique Business Systems (South Ogden, Utah)

Duties: Authored and maintained several user manuals and online help files. Some Adobe (Macromedia)

Flash development.

Bridgerland ATC (Logan, Utah) – 2001

Weber State University (Ogden, Utah) – 1997 - 2001

Education &

Flash Developer Certification

English, General Studies

Certifications

American Software Testing Qualifications Board

University of Utah (Salt Lake City, Utah) - 2011

ASTQB Foundation Level Certification – 2007

Linux LPIC-1 Certification Coursework

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