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Customer Service Patient Care

Location:
Nairobi, Nairobi County, Kenya
Posted:
August 15, 2023

Contact this candidate

Resume:

Sylviah Muthoni

Nairobi

adyxwy@r.postjobfree.com

+254*********

Passionate candidate possessing exceptional interpersonal and communication skills. Experienced in providing both physical and emotional support to patients. Dedicated to providing patient- centered care and ensuring their safety and well-being. Willing to relocate: Anywhere

Work Experience

Nursing Assistant Intern

Brain Spine Rehabilitation Hospital - Nairobi

June 2023 to July 2023

Participated in daily rounds with nursing staff to assess patient

• needs.

Responded quickly and effectively to changes in patient conditions

• or requests from nursing staff.

Developed an understanding of appropriate physical restraints use in

• accordance with facility policy.

Ensured that all equipment was properly sanitized between uses

• according to hospital standards.

Provided emotional support to patients and their families during

• difficult times.

Assisted with vital signs monitoring and documentation.

• Provided basic patient care, such as bathing and feeding, under the

• supervision of a Registered Nurse.

Catering Associate

NATIONAL YOUTH SERVICE MESS - Nairobi

January 2019 to December 2019

Performed regular cleaning duties such as washing dishes, mopping

• floors and sanitizing equipment.

Demonstrated excellent customer service skills while interacting with

• clients, responding to requests promptly and professionally. Transported leftover food items back to kitchen area after each

• event; disposed of trash appropriately.

Assisted in the preparation and presentation of meals for customers,

• ensuring quality standards were met.

Communicated clearly with coworkers regarding menu changes or

• special requests from customers.

Organized event supplies such as tables, chairs, linens, china,

• glassware, flatware.

Cashier

Spears Supermarket - Nyahururu

December 2017 to March 2018

Operated cash register and accurately processed payments, returns,

• and exchanges.

Accurately processed customer payments using cash, credit cards,

• and checks.

Assisted customers with locating items throughout the store when

• needed.

Kept up-to-date on new products, services, promotions, and pricing

• structures.

Counted and balanced cash drawer at the beginning and end of each

• shift.

Developed strong customer service skills by providing efficient and

• accurate service.

Managed large amounts of cash accurately during busy hours in a

• fast-paced environment.

Education

High School Diploma

Nyahururu Munyaka Secondary School

November 2017

Skills

• Activities of Daily Living (ADL) Support

• Patient Mobility Support

• First Aid

• Companionship and Emotional Support

• Patient Care and Safety

• Range of Motion Exercises

• Room Cleaning and Restocking

• Catheter Change and Preparation

• KCSE D Direct Patient Care

• Patient-Focused Care

• Vital Signs

Certifications and Licenses

First Aid Certification

CPR Certification

AED Certification



Contact this candidate