B SAROJINI PYNENI

248-***-**** adyxvh@r.postjobfree.com TROY, MI

OBJECTIVE

Completed certifications in CompTIA A+ and MTA Programming with Java. I am excited to obtain a full-time position utilizing my IT, computer and technical knowledge, skills and ability in the IT industry. Strong interpersonal, problem solving, critical thinking and bi-lingual communication skills.

CERTIFICATIONS

CompTIA A+ Certification, Pending December 2021

MTA Programming with Java Certification, July 2021

KEY COMPETENCIES & SKILLS

Good Experience in clinical workflows within leading EMR (Electronic Medical Record) systems such Epic, Cerner, Meditech, Allscripts, etc.

Receive incoming calls from client community, provide first level support, document each call verifying customer information and all troubleshooting steps.

Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels.

Understand the fundamentals of computer technology, networking and IT security

Understand operating system (OS) functionality and troubleshooting methodology

Identify hardware, peripheral, networking, and security components

Know how to perform computer safety procedures and best practices

Install, configure, upgrade and maintain PC workstations, the Windows OS, and SOHO networks

Understand Java fundamentals

Work with data types, variables and expressions

Implement flow control

Perform object-oriented programming

Compile and debug code

Knowledge on SDLC process

Knowledge on Testing life cycle & HP ALM (Quality Center) usage

KNOWLEDGE SKILLS & ABILITIES

Basic typing skills.

Strong listening, verbal, and written communication skills.

A strong sense of urgency and the ability to multi-task effectively with attention to detail.

Well-developed organizational, communications and time management skills.

A strong business maturity and professionalism is essential.

Ability to troubleshoot, analyze and resolve customer concerns.

Ability to work independently as well as part of a team and function well under pressure.

TECHNICAL SKILLS

OS Environment: Windows 10 Enterprise /XP/Vista, Android and IOS

Language: C, Java Basics

Office Tools: MS Word, Excel, PowerPoint

Data Base: SQL Server 2008

Testing Tools: HP Quality Center (ALM12)

Methodologies: SDLC, Agile/ Scrum

Hardware Skills : Installation, Assembling and trouble shooting

EDUCATION

MedCerts, LLC, Livonia, MI, May 2021

Completed PC Technician curriculum including the following courses: A+ Core Series and Microsoft Office Series III.

Certiport Online Training, June 2021

Completed Certiport Microsoft Technology Associate curriculum.

Jawaharlal Nehru Technological University (JNTU), Andhra Pradesh, India, May 2008

Bachelor’s Degree, Electronics and Communications Engineering, 3.5 GPA

WORK EXPERIENCE

HTC Global Services, Clinical Resolution Analyst, Troy, Michigan, USA, July 2022 – Till Date

Responsibilities:

Learning and gaining experience in clinical workflows within leading EMR (Electronic Medical Record) systems such Epic, Cerner, Meditech, Allscripts, etc.

Supporting clinicians from the admit to discharge of a patient and leveraging that hands-on experience and knowledge for career advancement beyond internship.

Working directly with physician and nurses to address troubleshoot technical problems impacting

patient care.

Receive incoming calls from client community, provide first level support, document each call verifying customer information and all troubleshooting steps.

Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels.

Callbacks in a timely manner and escalate problems to appropriate individual/group.

Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.

Routinely contribute to Clinical Knowledge Base.

Provide accurate and creative solutions to user problems of moderate nature to ensure user

productivity.

Acquire and maintain current knowledge of relevant Clinical and technical product offerings and support policies to provide technically accurate solutions to customers.

Participate in team projects that enhance the quality or efficiency of the resolution center and assist with special Clinical product-related issues as needed.

VOLUNTEER EXPERIENCE

StreetWise Partners, Program Participant, April 2021 – June 2021

Participated in a competitive, one-year workforce development program with a focus on essential skills development, job application processes, and social capital building.

Collaborated with my mentor to submit high-quality deliverables that supported my professional goal of improving my networking, interviewing, and job search skills.

Collaborated with professionals from top companies such as Deloitte, DTE Energy, Comcast, Henry Ford Health System and IBM at exclusive events tailored towards professional development

Bemis Elementary, Media Assistant Volunteer, September 2019 - March 2020

Assisted K-5 students checking in/out books, sorting media, and managing projects per teachers request

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