TRACY VANBILLIARD

Lakeland, Florida *****

adyxur@r.postjobfree.com / 863-***-****

SUMMARY

Personable Medical Assistant bringing 12 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

SKILLS

●Professional Bedside Manner

●Understands Medical Procedures

●HIPAA Compliance

●Documentation Procedures Expert

●Medical Billing

●Charting Expertise

●Surgical Coding

●Time Management

●Cleaning and Organizing

●Examination Preparation

●Check-In and Check-Out Procedures

●Decision Making

●Clear Communication

●Problem Anticipation and Resolution

●Patient Relations

●Critical Thinking

●Updating Medical Records

●Pharmacy Relations

●Completing Insurance Forms

●Multi-line Telephone System Operation

●Appointment Scheduling

●Coordinating Drug Refills

●Clinical and Operational Judgement

EXPERIENCE

Medical Assistant / Gessler Clinic, PA - Winter Haven, FL 01/2012 - 05/2023

●Incorporated outside records into charts and EHR.

●Secured patient information and maintained patient confidence by completing and safeguarding medical records.

●Organized charts, documents and supplies to maintain team productivity.

●Responded to patient callbacks and phone-in prescription refill requests.

●Scheduled appointments for patients via phone and in person.

●Documented notes during patient visits.

●Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

●Contacted pharmacies to submit and refill patients' prescriptions.

●Conducted insurance verification and pre-certification and pre-authorization functions.

●Performed preliminary physical tests to accurately record results in patient history summary.

●Assessed, documented and monitored vital signs for patients within outpatient setting.

●Educated patients about medications, procedures and physician's instructions.

●Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

●Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

●Administered rapid tests for COVID and strep to help clinical staff assess conditions.

●Measured vital signs and took medical histories to prepare patients for examination.

EDUCATION AND TRAINING

Registered Medical Assistant Certification 12/2011

Everest University - Lakeland, FL

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