Elizabeth G. Christopher

**** ********* *********, #***

Anniston, AL 36206

256-***-****

adyxuq@r.postjobfree.com

OBJECTIVE

With over 30 years experience, including Management, Office Administration and Customer Service and over 6 years experience in the Insurance Industry, I am seeking a position that will utilize my insurance skills and abilities necessary to support and facilitate the efficient operation of my duties and provide quality service and dedicated performance.

SUMMARY OF QUALIFICATIONS

Strong Diverse Administrative Background

Successful Management Attributes

Efficient, Detail Oriented, and Well Organized

Excellent Interpersonal and Communication Abilities

Extensive Customer Focused Skills

Motivated Self-Starter, Team Player

Committed to Quality Work in Fast-Paced, Changing Environment

PROFESSIONAL EXPERIENCE

ILLUMIFIN/LTCG; Eden Prairie, MN September 2021 – August 2023

POS Account Analyst – Responsible for processing all activities in the Policy Owner Services department in a timely manner utilizing extensive knowledge of policy rules, procedures and operations for several clients.

Responsible for working the message center, handling unapplied cash, processing policy and billing changes and refund and returned checks, invoicing, reconciling group bills, completing the dunning process and working all new incoming mail. Process inflation and Rate Increase offers, Rate Quotes, invoicing, terminations, servicing agent changes, and process department reports.

Research and respond to escalated requests.

Communicate daily with various internal departments.

Communicate with external client contacts and participate in client conference calls/meetings.

Contact enrollees to obtain missing information, explain procedures, answer questions, and other inquiries, as needed.

Partner with DST team to ensure procedures are being followed.

DORMON & REYNOLDS INSURANCE; Anniston, Alabama April 2017 – September 2021

Licensed Insurance Agent – Responsible for selling and managing insurance policies, both commercial and personal, by quoting and working with several insurance companies, answering clients questions, helping them choose the best policy and making sure all legal requirements are met. Duties include:

Handling all administrative tasks for quoting, issuing, and renewing personal and commercial business

Processing and tracking insurance claims

Maintaining and updating client records and information

Responding to clients’ insurance-related questions and issues

Working with a variety of web-based and internet programs and computer software to access daily operating systems and customer profiles and insurance accounts

Regularly corresponding with clients, underwriters, accounting and marketing reps through memos, emails, and telephone calls as well as in-person meetings.

Elizabeth G. Christopher

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PROFESSIONAL EXPERIENCE, continued

1ST FRANKLIN FINANCIAL; Oxford, Alabama June 2014 – April 2017

Customer Service Representative – Responsible for all daily solicitation, cash control, processing of loans and sales finance applications, correspondence, completion of loan documents, and maintain other clerical functions of the branch. Duties included:

Organized the clerical functions of the branch, including Accounts Payable

Provided direct customer service to loan and sales finance customers

Compiled and maintained records of loan transactions and branch activities

Performed a wide variety of clerical duties, utilizing knowledge of systems and/or procedures

Conducted solicitation and collection of customer accounts

MEDICAL DATA SYSTEMS; Gadsden, Alabama August 2013 – May 2014

Medical Bill Collector - Responsible for ensuring collection of past due hospital balances. Duties included:

Soliciting payment on heavily overdue accounts, as well as highly detailed record maintenance

Answer debtor account questions & assists in setting up pay plans when necessary

Maintains debtor's account records

Works with third party payer issues on occasion

Ability to solve practical problems and deal with a variety of situations where only limited information and facts are available

Knowledge of HIPAA, FCDPA & FCRA laws

ADDITIONAL CAREER HIGHLIGHTS

Bank Mortgage Collector, calling delinquent accounts to obtain payment or acceptable arrangements for payment, meeting monthly delinquency goals, assisting with bankruptcy accounts, mortgage payoffs, insurance issues and extensions

Independent Contractor: Legal Secretary, Notary Public, Marketing Assistant, Financial Counselor Assistant

Experienced in auto collections, payroll, inventory, A/R, A/P, creating budgets, spreadsheets, and ledgers

Qualified in hiring, training, and conducting performance reviews

Managed 3 retail shoe stores and assisted in start up and opening of two new facilities

MILITARY EXPERIENCE

VIRGINIA NATIONAL GUARD; Sandston, Virginia 1995 – 2003

Meteorologist Specialist, 1995 – 1997; Personnel Administrative Specialist, 1997 – 2003

Won Leadership Award in Advanced Individual Training School, 1996

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