Customer Service Representative
Resume:
Elizabeth G. Christopher
**** ********* *********, #***
Anniston, AL 36206
***********@*****.***
OBJECTIVE
With over 30 years experience, including Management, Office Administration and Customer Service and over 6 years experience in the Insurance Industry, I am seeking a position that will utilize my insurance skills and abilities necessary to support and facilitate the efficient operation of my duties and provide quality service and dedicated performance.
SUMMARY OF QUALIFICATIONS
Strong Diverse Administrative Background
Successful Management Attributes
Efficient, Detail Oriented, and Well Organized
Excellent Interpersonal and Communication Abilities
Extensive Customer Focused Skills
Motivated Self-Starter, Team Player
Committed to Quality Work in Fast-Paced, Changing Environment
PROFESSIONAL EXPERIENCE
ILLUMIFIN/LTCG; Eden Prairie, MN September 2021 – August 2023
POS Account Analyst – Responsible for processing all activities in the Policy Owner Services department in a timely manner utilizing extensive knowledge of policy rules, procedures and operations for several clients.
Responsible for working the message center, handling unapplied cash, processing policy and billing changes and refund and returned checks, invoicing, reconciling group bills, completing the dunning process and working all new incoming mail. Process inflation and Rate Increase offers, Rate Quotes, invoicing, terminations, servicing agent changes, and process department reports.
Research and respond to escalated requests.
Communicate daily with various internal departments.
Communicate with external client contacts and participate in client conference calls/meetings.
Contact enrollees to obtain missing information, explain procedures, answer questions, and other inquiries, as needed.
Partner with DST team to ensure procedures are being followed.
DORMON & REYNOLDS INSURANCE; Anniston, Alabama April 2017 – September 2021
Licensed Insurance Agent – Responsible for selling and managing insurance policies, both commercial and personal, by quoting and working with several insurance companies, answering clients questions, helping them choose the best policy and making sure all legal requirements are met. Duties include:
Handling all administrative tasks for quoting, issuing, and renewing personal and commercial business
Processing and tracking insurance claims
Maintaining and updating client records and information
Responding to clients’ insurance-related questions and issues
Working with a variety of web-based and internet programs and computer software to access daily operating systems and customer profiles and insurance accounts
Regularly corresponding with clients, underwriters, accounting and marketing reps through memos, emails, and telephone calls as well as in-person meetings.
Elizabeth G. Christopher
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PROFESSIONAL EXPERIENCE, continued
1ST FRANKLIN FINANCIAL; Oxford, Alabama June 2014 – April 2017
Customer Service Representative – Responsible for all daily solicitation, cash control, processing of loans and sales finance applications, correspondence, completion of loan documents, and maintain other clerical functions of the branch. Duties included:
Organized the clerical functions of the branch, including Accounts Payable
Provided direct customer service to loan and sales finance customers
Compiled and maintained records of loan transactions and branch activities
Performed a wide variety of clerical duties, utilizing knowledge of systems and/or procedures
Conducted solicitation and collection of customer accounts
MEDICAL DATA SYSTEMS; Gadsden, Alabama August 2013 – May 2014
Medical Bill Collector - Responsible for ensuring collection of past due hospital balances. Duties included:
Soliciting payment on heavily overdue accounts, as well as highly detailed record maintenance
Answer debtor account questions & assists in setting up pay plans when necessary
Maintains debtor's account records
Works with third party payer issues on occasion
Ability to solve practical problems and deal with a variety of situations where only limited information and facts are available
Knowledge of HIPAA, FCDPA & FCRA laws
ADDITIONAL CAREER HIGHLIGHTS
Bank Mortgage Collector, calling delinquent accounts to obtain payment or acceptable arrangements for payment, meeting monthly delinquency goals, assisting with bankruptcy accounts, mortgage payoffs, insurance issues and extensions
Independent Contractor: Legal Secretary, Notary Public, Marketing Assistant, Financial Counselor Assistant
Experienced in auto collections, payroll, inventory, A/R, A/P, creating budgets, spreadsheets, and ledgers
Qualified in hiring, training, and conducting performance reviews
Managed 3 retail shoe stores and assisted in start up and opening of two new facilities
MILITARY EXPERIENCE
VIRGINIA NATIONAL GUARD; Sandston, Virginia 1995 – 2003
Meteorologist Specialist, 1995 – 1997; Personnel Administrative Specialist, 1997 – 2003
Won Leadership Award in Advanced Individual Training School, 1996
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