Customer Service Sales Associate

India Thomas

Seeking New Opportunities

Manhattan, KS

*********@*****.***

Hello sir or Madame, my name is India Thomas. I am currently seeking employment as soon as possible. I've recently relocated from Kansas to Tennessee due to military orders however, my family and I will not be moving anytime soon. My employment history contain gaps in between the years due to the facts that I've had life change such as, my spouse is an active duty Army solider. I've also went through a maternal time frame as well as furthering my education during the process. I have not had much luck in the work force due to my gaps which made me want to further my education during those difficult times. I consider myself a VERY hard working, motivating, and devoting person when employed in the work force. I am open to working in a diversified setting with very structural views but, being that i do not much experience in the job force i am instantly validated in a negative view which makes it hard for me to prove myself as an employee. I do not see myself relocating any time in the future unless its a need for employment. Therefore I am expeditiously seeking new opportunities.

My email address is: *********@*****.***

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR Escalations coordinator

Advanced Call Center Technologies, LLC - Manhattan, KS August 2020 to Present

Customer service representatives, customer service advisors with escalations. While interacting with customers to handle complaints, process orders, and provide information about an organization’s products and services for Bank of America. Being that im currently in a escalations department, my job is to take an issue up a level from coworker or direct manager to someone higher up in the company. Such as my boss's boss, HR, or another department. Lead Sales Associate/Key Holder

Michael Kors - Waikeke‘ehia, HI

September 2017 to August 2020

Retail Lead Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.

Tax Associate

H&R Block - Mililani Town, HI

January 2018 to April 2018

Responsible for income tax preparation for individuals and companies. Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner. Completes tax forms in accordance with policies and in compliance with legislation and regulations. Property Administrator

Douglas Emmett Management, LLC - Honolulu, HI

October 2017 to February 2018

The Property Management team and is responsible for co-ordinating the administration of building repair and maintenance work and assisting with the development of a comprehensive record and systems database within the Property Management Department. Customer Service Associate

Walgreens - ‘Ewa Beach, HI

May 2017 to October 2017

Sales associates at Walgreens assist customers in a variety of departments, including photo development, grocery, pharmacy, and health and beauty sections. Walgreens sales associates may also operate cash registers, stock shelves, and perform cleaning duties while at work. Cleaning performed by sales associates with Walgreens may include light mopping, dusting, and bathroom tidying. Reasons for leaving is that the store had to cut budget and hours in which the hours did not suite my hours when i applied for the job.

Crossing Guard

Hinesville Police Department - Hinesville, GA

September 2016 to March 2017

Guide or control vehicular or pedestrian traffic at such places as street and railroad crossings and construction sites. I also Monitor traffic flow to locate safe gaps through which pedestrians can cross streets as well as

Direct or escort pedestrians across streets, stopping traffic as necessary. Insurance Sales Agent

Aflac - Savannah, GA

January 2012 to August 2012

Selling life,casualty, health,and/ or other types of insurance. May refer clients to independent clients or work as independent broker.

Receptionist/Administrative Assistant

Marion County hospital - Mullins, SC

December 2009 to August 2011

Welcome visitors by greeting in person or telephone by answering or referring inquiries. I've also perform clerical duties including photocopying, faxing, Mail distribution, and filing. I had to quit due to relocating with spouse.

Cashier/Customer Service

Foot Locker - Anderson, SC

January 2008 to December 2009

Responsible for taking money in the form of cash, check, or credit card patrons in exchange for services. Also, helping customers with the search of their wants and/or needs. Distribution Warehouse Associate

Anvil Knitwear - Dillon, SC

February 2006 to May 2007

Operate under the supervision of a manager or team leader and are primarily responsible for receiving, sorting, storing, taking inventory, keeping records and organizing for the shipping of merchandise stored in the warehouse.

Education

Bachelor's in Health science

Armstrong Atlantic State University - Savannah, GA 2012 to 2016

Skills

• microsoft word, excel, powerpoint (2 years)

• spanish, (5 years)

• Bilingual (4 years)

• Reception

• Front Office

• Front Desk

• Customer Service Skills

• Microsoft Word

• Scheduling

• Data Entry

• Filing

• Tax Preparation

• Customer Service

• CPA

• Warehouse Distribution Experience

• Financial Analysis

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