Torayana Boone

Kalamazoo, MI *****

adyxsz@r.postjobfree.com

+1-269-***-****

Authorized to work in the US for any employer

Work Experience

Covid Vaccine Work Team Enabler

Pfizer - Kalamazoo, MI

August 2020 to Present

• Schedule enter and track training for unit such as OJT’s and SOP’s. ‘

• Print batch records using MBR

• Identify and correct issues within the batch record working with QO and team members when necessary

• Work closely with DPMT to resolves issues

• Help with continuous improvement projects in the unit

• Track the progress of production, and adjusting to a fluid schedule

• Manage unit maintenance and use logs for retention

• Track and order supplies for the unit

• Examine stock errors/issues in the unit and resolve using SAP

• Post, verify, and reconcile material use and movement using SAP

• Open PR’s and print batch records using QTS

• Print manufacturing labels, as well as sample labels using Label Jet and Lims Perform cycle count on a regular basis for disposable parts Customer Service Representative

GULL LAKE ANIMAL HOSPITAL

January 2019 to Present

- Work around client's schedules and use Avimark program to schedule appoints with doctors accordingly.

- Answer calls using multi line phone system, and return all messages in a timely manner

- Monitor client's charts and ensure they are scanned into electronic filing system.

- Utilize client charts and ensure they are scanned into electronic filing system.

- Create letters for doctors, clients, and staff using Microsoft excel.

- Utilize Microsoft outlook to communicate with clients and other doctors as needed

- Creating boarding documents for animals.

- Assist clients with connecting to specialist as referred by doctor, including sending animal history to specialist

- Manage prescriptions refills, either approve or deny outside scrips depending on pets health.

- Manage online retail and pharmacy by answering all clients questions, and send link for recommended scrips

- Manage Facebook and Instagram posting as requested by management. Customer Service Associate

PET SUPPLIES PLUS

February 2014 to January 2019

- Ensure outstanding service and comfortable environment by greeting and acknowledging every customer.

- Learn and adapt to customer requests in order to provide appropriate solutions.

- Receive education on new products and provide clients with education on products they are unsure about.

- Participate in company meetings and team building to improve overall business performance and customer satisfaction.

- Accurately and efficiently complete all transactions using cash register.

- Conduct merchandise returns and exchanges.

Work Team Enabler

Education

BACHELOR OF SCIENCE in Health and Biology

WESTERN MICHIGAN UNIVERSITY

December 2017

College Degree

Skills

• Microsoft Outlook

• Multi-line Phone Systems

• Retail Management

• Retail Sales

• Store Management Experience

• Administrative Experience

• Medical Records

• Medical Billing

• Laboratory Experience

• Microsoft Excel

• Customer Service

• Microsoft Office

• Microsoft Word

• SAP

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