Customer Service Representative
Resume:
Torayana Boone
Kalamazoo, MI *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Covid Vaccine Work Team Enabler
Pfizer - Kalamazoo, MI
August 2020 to Present
• Schedule enter and track training for unit such as OJT’s and SOP’s. ‘
• Print batch records using MBR
• Identify and correct issues within the batch record working with QO and team members when necessary
• Work closely with DPMT to resolves issues
• Help with continuous improvement projects in the unit
• Track the progress of production, and adjusting to a fluid schedule
• Manage unit maintenance and use logs for retention
• Track and order supplies for the unit
• Examine stock errors/issues in the unit and resolve using SAP
• Post, verify, and reconcile material use and movement using SAP
• Open PR’s and print batch records using QTS
• Print manufacturing labels, as well as sample labels using Label Jet and Lims Perform cycle count on a regular basis for disposable parts Customer Service Representative
GULL LAKE ANIMAL HOSPITAL
January 2019 to Present
- Work around client's schedules and use Avimark program to schedule appoints with doctors accordingly.
- Answer calls using multi line phone system, and return all messages in a timely manner
- Monitor client's charts and ensure they are scanned into electronic filing system.
- Utilize client charts and ensure they are scanned into electronic filing system.
- Create letters for doctors, clients, and staff using Microsoft excel.
- Utilize Microsoft outlook to communicate with clients and other doctors as needed
- Creating boarding documents for animals.
- Assist clients with connecting to specialist as referred by doctor, including sending animal history to specialist
- Manage prescriptions refills, either approve or deny outside scrips depending on pets health.
- Manage online retail and pharmacy by answering all clients questions, and send link for recommended scrips
- Manage Facebook and Instagram posting as requested by management. Customer Service Associate
PET SUPPLIES PLUS
February 2014 to January 2019
- Ensure outstanding service and comfortable environment by greeting and acknowledging every customer.
- Learn and adapt to customer requests in order to provide appropriate solutions.
- Receive education on new products and provide clients with education on products they are unsure about.
- Participate in company meetings and team building to improve overall business performance and customer satisfaction.
- Accurately and efficiently complete all transactions using cash register.
- Conduct merchandise returns and exchanges.
Work Team Enabler
Education
BACHELOR OF SCIENCE in Health and Biology
WESTERN MICHIGAN UNIVERSITY
December 2017
College Degree
Skills
• Microsoft Outlook
• Multi-line Phone Systems
• Retail Management
• Retail Sales
• Store Management Experience
• Administrative Experience
• Medical Records
• Medical Billing
• Laboratory Experience
• Microsoft Excel
• Customer Service
• Microsoft Office
• Microsoft Word
• SAP
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