Tisha Prabhakar

Front office team leader

Lakeland, FL

adyxsx@r.postjobfree.com

+1-863-***-****

To continue my career with a great organization that utilizes my customer service and great leadership skills.

Work Experience

Buisness Owner

So Fresh So Clean - Winter Haven, FL

March 2020 to Present

Customer service, bid jobs, billing and advertising Front office team leader

Spca Of Polk County - Lakeland, FL

June 2009 to November 2016

Lab technician/inventory control

duties: all ordering of supplies, running all blood work for patients. Filling all surgery and wellness medication for patients

Started as front reception, then front office lead before transferring to pharmacy GM- Todd Griffin

G & K Services

September 2004 to May 2007

863-***-****

(Service Coordinator/ receptionist)

Duties: answering multi line phones, faxing, e-mailing, shipping and receiving Fed-Ex, mail, resolving service issues and data entry.

Reason for leaving: made decision to leave due to conflict of interest. I wanted something closer to home. Call center representative

City Of Lakeland

August 2001 to August 2002

Duties: answering customer calls and questions. Powering on & off of electricity. Reason for leaving: Personal

Pharmacy technician

Calling insurance Companies

April 1999 to May 2001

Duties: entering and filling Rx's. Calling insurance Companies for authorization. Assisting with pharmacist with anything needed.

Reason for leaving: more money with the City of Lakeland 16 years of customer service experience, data entry, multi line phones. Personality: Dependable, outgoing, customer focused & honest. Education

MA in Medical

Fmu - Lakeland, FL

March 1997 to January 1999

Skills

• Data entry, customer service and all office duties, pharmaceutical, inventory control (6 years)

• Multi-line Phone Systems (5 years)

• Office Administration (10+ years)

• Pharmacy Technician Experience (3 years)

• Front Desk (9 years)

• Medical Scheduling (6 years)

• Microsoft Outlook (5 years)

• Medical Office Experience

• Medical Records (6 years)

• Insurance Verification (9 years)

• Medical Terminology (8 years)

• Laboratory Experience (7 years)

• Office Management

Assessments

Medical Receptionist Skills — Proficient

February 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Active Listening — Highly Proficient

February 2020

Actively listening and appropriately responding in conversations. Full results: Highly Proficient

Veterinary Receptionist Skills — Familiar

December 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Familiar

Customer Focus & Orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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