KIM MARK

**** **** ****** **** ***** Marlboro, Maryland 646-***-**** adyxrt@r.postjobfree.com

PROFESSIONAL SUMMARY

Resourceful and results-driven professional with broad based experience in business analysis, data analysis, and operations. Successful track record in helping companies by assessing their weaknesses and recommending solutions. Extensive focus on business process changes and improvements, along with proactively developing and maintaining technical business analysis awareness. Explicitly determines causes and finds solutions for various business challenges. Well versed in reviewing budget estimate inputs for compliance with policies, rules, and procedures provided in project directives. Excel in working with key project stakeholders and business communities to comprehend the overall business vision for each project. Skilled in identifying and documenting quality business requirements for new system implementations and major enhancement. CORE COMPETENCIES

Change Management

Budget Preparation

Data Analysis

Strategic Business Insights

Data Extraction

Business Financial Metrics

Program Management

Risk Identification

Long-range Strategic Plans

Budgeting Records

Cost-benefit Analysis

Resource Allocation

PROFESSIONAL SKILLS

Special talent for planning, directing, and performing budgeting activities for assigned operating programs.

Ability to determine clients’ requirements, and provide them with correlating business support.

Demonstrated ability to envision, document and clearly communicate end to end solutions for business constraints and limitation.

Effectively able to translate and interpret business needs into technical requirements, along with analyzing impact of changes as new solutions are introduced. Demonstrated ability to manage multi-functional teams to solve problems and address challenges.

Proficient in supporting activity and data modeling, and development of modern business methods.

Able to develop, evaluate and implement performance metrics and measure and analyze forecasts to provide management with current perspectives.

Adept in developing and maintaining continuity of operational procedures and emergency response plans. Technical skills: Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook). SELF-EMPLOYED CONSULTANT- NY & MD Jan 2002 - Present Budget Analyst-Contractor

District of Columbia, Government Washington, DC

Analyze and update data from government excel spreadsheet data into the portfolio level into the project team.

Work with capital budgets on the construction side of the DC Government.

Approve or disapprove budgets based on the need for funds and past expenses.

Conduct studies of methods and procedures undertaken by each department.

Conduct analysis of organizational efficiency and records control.

Prepare budgets for each department, based on the processed information. Customer Representative-Case Supervisor

US Department of Homeland Security Hyattsville, MD

Served as the primary point of contact for persons inquiring about disaster assistance by telephone.

Conducted telephone interviews with disaster survivors who have been affected by a declared disaster.

Assisted applicants by telephone and in person, determining applicant needs.

Provided instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies.

Offered assistance grants and other programs to applicants. Supping homelessness and supporting individuals and families experiencing homelessness and providing programs within in the system.

Conducted verification activities to determine the eligibility of applicants for disaster assistance to gather and disseminate information and approved for payment.

Processed applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.

Business Analyst/Data Analyst (Consultant)

Time Warner, Inc- New York, NY

Managed Time Warner Analytics account and coordinated change control processes with the development team.

Analyzed expenses using a data collection system to produce reports.

Tracked, stored and shared reports inter and intra-department-wide.

Conducted data utilizing system query language.

Secured information by backing up the database daily.

Collaborated with a data team weekly to ensure reporting and analysis needs were satisfied.

Assisted with GE Centricity and Precision application upgrades.

Improved existing teams’ productivity across the data pipeline by 90%. Instructor/Trainer (Temp)

City Of New York Parks & Recreation Staten Island, NY

Technology educator, implemented new equipment and software, and strengthened program offerings to serve the New York Community End users of a computer system, program and software package.

Computer technical support, computer operations, data entry/data retrieval, quality assurance (QA).

Friendly-user hardware installation; end-user help desk; teaching, experience in Microsoft Office Suite/Back Office products.

Business Analyst (Consultant)

Care first Blue Cross/Blue Shield Owings Mills, MD

Conducted joint application development (JAD) sessions for requirements gathering, analysis, design, and effectively conducting meetings, and brainstorming sessions.

Developed training materials for computer systems conversion in the various departments

Provided exceptional support by processing sales orders, consistently achieved ‘’Excellent’’ on customer service surveys.

Implemented a new system for delivery scheduling, order tracking and billing that improved efficiency by 80%. Consultant

The Training Associates-Morgan Stanley Smith Barney Westborough, MA

Led group facilitation and delivered presentations comfortably interacting in a dynamic training situation.

Acquired functional understanding and practical knowledge of the financial.

Implemented steps required for the successful set-up and use of the software.

Responsible for the execution of specific tasks outlined by the project plan for the preparation, training, and deployment. Consultant

Prudential Securities New York, NY

Provided services for all of Prudential’s business units for their licensing, registration activity and Finra.

Ensured that proper filings are completed for each regulator. Handled root cause analysis and managed problem resolution initiatives.

Prepared appointment filings to up to 51 State Depts. Of Insurance, maintained 100% accuracy of license and appt. data, tracking and keeping up with regulatory and filing requirement changes. Administrator/Consultant

Horizon Blue Cross/Blue Shield Newark, NJ

Conducted joint application development (JAD) sessions for requirements gathering, analysis, design, and effectively conducting meetings, and brainstorming sessions. Managed Informatics Request Log up to date for audit purposes.

Organized and efficiently stores data files and validated data output to an appropriate benchmark into Clarity. Selected and utilized the most appropriate analytic tool based on project needs.

Recognized as a subject matter expert (SME) in the platform and technical functionality including product rules, regulations, and service agreements.

Developed training materials for computer systems conversion in the various departments.

Validated information into Clarity System-Validate legal contracts and IBM, NASCO and EBS. Research Analyst

Global Payments Owings Mills, MD

Completed data entry functions for ODEs, ODEs Reversal, and Direct vital transactions.

Logged and assigned all inquiries (via fax, email, interoffice).

Pulled and sending reports and documents to internal and external customers, file resolved items as completed. Input MIS data daily for reporting purposes.

Completed ETFs when required, sorted and distributed incoming mail.

Consistently met 100% compliance following the company's data and quality control protocols. OTHER EXPERIENCE

Adjudicator

Maryland State Unemployment Baltimore, MD

Served as the main point of contact for all adjudication services for claimants.

Ensured the accuracy of files and documentation.

Served as an approver of applications.

Managed the due diligence of records given by claimant's and employees that ensured the proper accountability. Executive Assistant/Retirement Operational-Consultant JP Morgan Chase New York, NY

Provided administrative support to a senior-level staff member.

Served as the main point of contact for all facilities support, calendar management, records, and accounts payable/receivable.

Managed the customer relations team handling all issues, discrepancies and solving payment issues.

Ordered supplies, equipment and managed vendors for the facility. Served as a principal representative for IRA Profit Sharing and updated Services.

Updated and revised information to generate retirement checks with interest.

Wired transfers and prepared investment analyzing tapes.

Liaison for all retail branches and IRA account deposits regarding the investment conversion. EDUCATION

Master of Business Administration-Accounting (MBA) Bachelor of Science in Organizational Management

Nyack College

Scrum Master Training

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