Kricket “Kay” Newman

adyxrl@r.postjobfree.com 334-***-**** Villa Rica, GA

More than 15+ years of administrative work experience. Highly Proficient by proven knowledge of workflow, prioritization, vendors, customer communications, and report generation skills to successfully fill any administrative role at the company. Also, several years of working with many different legal and bankrupcy contracts as an Acquisitions Coordinator and a HR Assistant. Frequently praised for being reliable and hard-working by my superiors and peers. Pride myself on helping the company achieve its goals by going above and beyond to get the job done.

Work Experience

Office Services/ Mailroom Coordinator

K. Edward Safir, Chapter 13 Trustee Atlanta, GA Sept. 9, 2022 – July 28, 2023

Process daily outgoing mail and checks by operating the folder/inserter and postage machine. Open, stamp, and batch all incoming checks. Open and scan all other incoming mail within two days of receipt. Assist with the service of pleadings. Assist in vendor relationship management.

Attach scanned images to the appropriate bankruptcy cases in proprietary software application. Monitor inventory of office, break room, and computer supplies and order additional supplies as necessary.

Generate and mail monthly status reports to debtors’ attorneys. Provides basic computer support to all staff. Oversee the maintenance of all mail equipment, copiers, printers, and fax machines.

Administrative Assistant (Temp)

Greenland America, Inc. Norcross, GA March 2022 to May 2022

Identify customers' needs, clarify information, research issue/concerns and provide solutions and/or alternatives. Sets expectations for customers regarding next steps. Using excel and word, prepare reports, and manage data. Collect customer responses, enter data accurately, code emails appropriately and correctly. Manage inbound and outbound emails in a timely manner.

Survey Coordinator

Keller Interiors, Inc Smyrna, GA Oct. 2020 to Nov. 2021

Collect customer responses, enter data accurately, code calls appropriately and correctly. Manage inbound and outbound calls in a timely manner.

Educates customers who are interested in learning more about the program and services offered. Places outbound calls to existing customers; Schedule customers floor, back-splash, and tile installs as needed.

Identify customers' needs, clarify information, research issue/concerns and provide solutions and/or alternatives. Sets expectations for customers regarding next steps. Using excel and word, prepare reports, and manage data. Meet standard quality and performance metrics for supported campaigns.

Provide continuous improvement suggestions to the customer service manager. Engage in team building activities to help team members understand, embrace, and achieve key performance indicators (lead by example); Other duties as assigned.

Ticket Master Agent

nCourt, LLC Marietta, GA Aug. 2019 to May 2020

Position handled inbound calls 90% of the time, returned calls the other 10%. Provide primary customer support to internal and external customers in fast-paced environment. Recommended the correct city/county for customers to pay traffic fines, utility bills, and/or probation fees by thoroughly explaining details. Provided court dates and took payments as required. Researched issues through identification of similar past problems and recommended most appropriate solution.

Adhered to company policies and scripts to consistently achieve call-time and quality standards. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Detailed payment options and transferred customers to billing department for payment or further questions regarding bill. Answered over 60-80 calls per 8-12 hr shift to meet fast-paced call center demands.

Acquisitions Coordinator

FirstKey Homes, LLC Marietta, GA Feb. 2018 to June 2019

Created the Acquisitions Coordinator process check list, to assist others in making sure all steps were followed. Review (RPA) Purchase/Sale Agreement and purchase closing packages for completeness, accuracy, and adherence to terms. Operating within Egnyte and Salesforce to save, track, monitor, and resolve all acquisition issues.

Scheduled EMD wires and Final Purchase Funding wires. Obtaining and documenting confirmations for Earnest Money Deposit (EMD) and Purchase Funding (PF) wire payments. Coordinate with Treasury dept., accounting dept., and Compliance Team to adhere to deadlines. data to update system records and support demanding closing schedules.

Work closely with company Legal staff on CC&R/ HOA and lease validations for completeness and accuracy of property closing documents. Updating purchase records regarding Due Diligence (DD) extensions and Purchase Price (PP) amendments. Obtain initial walk-through and final walk-photos for proof of vacancy and conditions. Record-Keeping of Scope, Final Scope, and Property Renovations. Review incoming post-closing documentation; match it against criteria and record results.

Completed contracts for the purchases of new properties. Identify and resolving data anomalies, errors, and omissions. Maintain accurate data in data warehouse. Upload Recorded deed and Owners Title Policy lender and maintain record of transfer. Update systems through all property acquisition phases. Adhere to strict response times via email, phone, and chat. Conduct Public Record Research. Managed virtual documents and controls.

Customer Service Rep Tier I & Tier II

Sprint PCS & General Dynamics Panama City Beach, FL Oct. 2015 to Feb. 2018

Position handled inbound calls 90% of the time, returned calls the other 10%. Provide primary customer support to internal and external customers in fast-paced environment. Recommended OBAMA Care/ Sprint PCS service plans to customers, thoroughly explaining details.

Adhered to company policies and scripts to consistently achieve call-time and quality standards. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Detailed payment options and transferred customers to billing department for payment or further questions regarding bill. Answered over 60-80 calls per 8-12 hr shift to meet fast-paced call center demands. Researched issues through identification of similar past problems and recommended most appropriate solution.

Administrative Assistant

Marshall Brothers, LLC Lynn Haven, FL Feb. 2013 to June 2015

Provide administrative support for the general manager. Assist with payroll, ensures office activities comply with Emory policies and procedures. Respond to incoming phone calls. Maintains calendars and prioritizes meeting requests for management. Completed contracts for all selected projects the owner wanted to place a bid on. Reviews incoming correspondence and identifies items of special interest to management; handles routine correspondence and prepares appropriate responses.

Complete forms, grant applications, and/or correspondence associated with MR programs. Prepare charts and graphs for reports and presentations. Created and managed purchase orders per vendor’s request, executed tasks and reported to Foreman for purchasing decisions. Responsible for the execution of all replenishment reporting for assigned product lines.

Partner with internal cross-functional teams for purchase order inquiries and assist with weekly ADP report. Creates and edits scientific, programmatic, or other reports associated with department's primary business. Schedules meetings and handles logistics for meetings and special events. Prepare materials for meetings and special events. Initiates, processes, and maintains records and invoices. Keeps management apprised of account status, identifies cost-effective solutions, and may authorize expenditures.

May monitor or maintain budgets and grants, assist with budget development, and prepare related expense reports and reimbursements. Plans and coordinates travel arrangements. Maintains databases and spreadsheets; may also analyze data and design/generate associated reports. Establishes and organizes filing systems. Oversees ordering and maintenance of office supplies. May supervise or direct the work of support staff and/or students. Prepared and reconciled payroll; Processed invoices; Provided support for HR Department Head.

Jr. Technical Analyst

L3 Communications TITAN Corporation Panama City Beach, FL April 2004 to Jan. 2011

Held a Secret Level Security Clearance; Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from scheduling and product performance, protecting company reputation and loyal client base. Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings. Worked with military personnel to resolve oversea computer ticket problems, improve operations, and provide exceptional customer service.

Completed forms, reports, logs, and records to quickly handle all documentation for HR Dept. Created, updated physical and digital files to maintain current, accurate and compliant documentation. Provided administrative services and assisted with event planning, including associated travel and logistical arrangements. Created and implemented standard operating procedures for records handling. Communicate with customers, vendors, contractors and professional service personnel via phone and email to confirm deliveries and respond to inquiries, orders received direct activities and communicate instructions.

Composed internal memos, letters, drafted agendas, and external correspondence for senior/ junior management and reviewed all documentation to eliminate errors. Managed complex and detailed projects for executives by ensuring timely delivery. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Provided clerical support to over 100+ company employees.

Prepared and edited subcontractor proposals, project punch list, transmittal, and memorandums for organizational support. Continually sought methods for improving daily operations, communications with clients, record-keeping, and data entry for increased efficiency.

Education

Bachelor of Science in (B.S.) Human Services (Social Worker)

University of Phoenix - Phoenix, AZ (currently not enrolled)

Associate in Science (AS) in Medical Administrative Assistant (MAA)

Fortis College - Tampa, FL June 2010 to Oct. 2012

Vocational College in Certified Nursing Assistant (CNA)

Tom P. Haney Vocational Technical Center - Lynn Haven, FL Jan. 2001 to April 2001

Additional Information

June 2011 - February 2013: Time off for medical self-care. Obtained Associate in Science (AS) in Medical Administrative Assistant (MAA) during this time.

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