Karen Manon

**** ***** **. ********, ** ***** adyxr2@r.postjobfree.com 646-***-****

PROFESSIONAL EXPERIENCE

Sykes / SITEL Lakeland, FL (07/2021 to 12/2022)

Technical Support Agent / Customer Service

Assisted customers with troubleshooting various security devices including the security app,

Placed and canceled all orders.

Help set up customer accounts and transfer calls to the right department.

Added discounts to client accounts when available.

Partners in Care New York, NY (07/2014 to 01/2020)

Home Health Aide

Assisted patients to keep personal independence by following the plan of care.

Monitored patients behavior changes and documented.

Check vital signs and changes in behavior if needed.

When needed report health status findings to appointed nurse or supervisor.

Assisted patients with scheduling up appointments.

Comfort Keepers Tampa, FL (11/2011 to 02/2013)

Home Health Aide

Light Housekeeping, Grooming Guidance, Meal Preparation, Recreational Activities, Dress/Undress, Nail Care, Toileting, Ambulate, Transportation.

TLC Calls, provided companionship, medical reminders, hair care, oral care,

Made curtesy calls for patients to check on status on medication fulfillment.

Provided transportation for patients to appointments and trips to the grocery store.

Sun Coast UR, Inc Lutz, FL (8/2010 to 02/2012)

Medical Receptionist

Greet visitors and determine nature and purpose of visit.

●Assemble new patient charts with pertinent medical forms to be completed by patient.

●Pull and prepare charts according to daily scheduled appointments.

●Call insurance companies to verify benefits and coverage. Obtain authorization office visit and medication.

●Operate telephone console, answer incoming phone calls, schedule appointments, re-direct calls to staff, provide information, messages.

●Generate and submit insurance claims. Contact insurance company to inquire status on unpaid claims. Re-submit corrected claims. Collect patient co-payments via cash or credit card

●Respond to patients concerns regarding medication side-effects under the physicians’ directions.

●Collect urine specimen, log and prepare specimen for testing.

●Place prescription medication orders to pharmacy via fax and/or phone call.

●Courtesy reminder calls to patient for future appointments.

●Prepare outgoing mail, secure postage also ensures postmaster pickup.

●As a team player, I also clean the office kitchen and remove trash.

Mercy of Tampa, Inc. Tampa, FL4/2009 to 7/2009

Resident Services Assistant .

●Assisted residents with activities of daily living, including bathing, dressing, eating, toileting, hygiene and mobility.

●Assisted residents in keeping their units neat, clean and orderly.

●Maintained an awareness of each resident’s general state of physical and mental health and report any changes at once to the Nurse or Supervisor of Assisted Living.

●Assisted with meal selection, service and feeding as assigned.

●Assisted with activity program as assigned.

●Assisted residents with clothing and laundry needs

University Community Hospital Tampa, FL (07/2005 to 01/ 2007)

Hostess / Cafeteria Aid

Prepared and delivered food trays to hospital patients.

Read production orders on menu cards on trays to determine items to place on tray.

Assembled and served food items to hospital staff in cafeteria.

Recorded amount and types of special food items served to patients.

EDUCATION / SKILLS

Personal Protective Equipment

Safety In the Workplace

HIPAA In Home Care

Management Of Biomedical Waste

Infection Control; In the Home Setting

Caregiving In a Facility

Emergency Preparedness

Tuberculosis Education Program

Blood Borne Pathogens

Medical Device Reporting

Comfort Keepers Tampa, FL 2012

Emergency Preparedness

Assistance With the Self Administration of Medication

D.G. Erwin Technical Center Tampa, FL 2010

Medical Billing and Coding Specialist

Medical Prep Institute Tampa, FL 2009

Home Health Aide Certificate

Leary Technical Center Work Experience Tampa, FL 2004

Nursing Assistant Diploma

Chamberlain High School Tampa, FL 2004

Diploma

Contact this candidate