Customer Service Call Center
Resume:
Alicia Cosey
Milwaukee, WI
Skills
Call center experience
Proficient in Microsoft Office
Strong Computer skills
Ability to multi-task
Expert experience with Microsoft Excel
Extensive experience as an auditor/accounting skill
Background in operating front desk and all office equipment
Education
High School Diploma, Bayview High School, Milwaukee, WI
Bryant & Stratton College Sept' 2014-June 2016
Health Administration – credits earned toward administration degree
Work Experience
Milwaukee Public Schools July2019-Currently
Human Resources Secretary
Answers phones and provides excellent customer service at the main reception area or in individual offices.
Assists with staffing initiatives related to recruitment and hiring, employment relations concerns and record-keeping or assisting customers with benefits and insurance inquiries.
Prepares reports, letters and assists in record keeping and data maintenance.
Prepares employment verification information forms and similar information for Milwaukee Public Schools employees.
Enters necessary data into PeopleSoft and other MPS databases. Uses Microsoft Office software to prepare written reports, spreadsheets and presentations.
Maintains employment records.
Files and retrieves records from both paper and electronic personnel records.
Prepares information and correspondence for mailings.
Actively supports the MPS Strategic Plan.
Performs other duties as assigned.
Goodwill TalentBridge Oct 2018-July 2019
Substitute School Secretary
Performed a wide variety of duties in such areas as enrolment and attendance
Maintained and edited student records
Facilitated and directed student transportation
Processed payroll
Monitored lunch program through attendance records
Planned and scheduled field trips,
Ordered, arranged, and distributed supplies
Handling of petty cash
Performed duties requiring frequent contact and interaction with parents, students, and other school district staff.
Transcom Worldwide, Milwaukee, WI, Feb 2016 –Sept 2018
Call Center Operator
Manage and update several key accounts while relaying pertinent 7information to customers and business owners
Access customer records and messages through several computer programs
Technical support for systems and equipment’s, provided tech support for troubleshooting and password reset.
Maintain account notes and communicate through computer programs and several phone lines with team members and supervisors
Provide customer service, technical support, account management, adding of services, and moves/reconnection of services to customers
Schedule technicians to perform satellite land installation repairs
Route calls to other departments
Process cash transactions and handle billing questions
Dialogue Direct, Milwaukee, WI, Feb 2015 – Oct 2016/Sep 2019-Present
Customer Service Representative
Took orders from company and processed them in system
Answered emergency calls regarding water emergencies, mainline breaks, floods, etc.
Answered service calls from doctor and lawyer offices
Routed calls to technicians and water companies
Scheduled appointments for technicians
Enrolling CTA employees in healthcare benefits and insurance claims
Community Home Health Care Inc., Milwaukee, WI, Apr 2014 – Mar 2016
Nursing Assistant (Part Time)
Assist clients with daily living activities pertaining to cleaning, bathing, and meal planning
Assist with dressing, toileting, grooming and ambulation
Provide clean, safe, and healthy environment for clients
Perform housekeeping tasks including laundering and running errands, and accompanying on professional appointment
Milwaukee Public Library-Milwaukee, WI, Nov 2005 – Jun 2013
Assist patrons at front desk operations, registrations, material check-outs and billing transactions
Organize, Shelve, and label circulation materials
Offer exceptional customer service and assistance
Manage computer records and files for inventory by generating reports
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