Customer Service Executive Assistant
Resume:
Luciana Venning
Scottsdale, AZ *****
**********@*****.***
Adaptable professional with 30.5 years of experience and a proven knowledge of workflow planning, customer satisfaction, and customer service. Aiming to leverage my skills to successfully fill the customer satisfaction, sales, and management role at your company. Work Experience
General Manager
Spinato's Pizzeria - Phoenix, AZ
January 2023 to Present
• Manage a team of over 60 employees front and a heart of house.
• Manage monthly financials, forecast and projections.
• Increased sales at location by 56% in a five month period.
• Consistently maintain labor percentages under 23%. Marketing Director/Executive Assistant
DLJGSD/Remote - Denver, CO
March 2013 to January 2022
• Assisted C suite executives in every capacity.
• Develop and manage marketing campaigns from concept to execution to measurement.
• Collaborate with sales manager and channel managers to drive marketing programs.
• Resolve issues and solve problems that may occur throughout the lifecycle of a campaign or project.
• Report program milestones.
• Develop marketing program, business plans, create timelines, set budgets, develop strategies, tactics, and execute.
Main Dining Room Manager
DENVER COUNTRY CLUB - Denver, CO
April 2018 to April 2021
• Responsible for a team of 20 employees, including hiring and training.
• Reporting, scheduling and daily operations of the Country Club.
• Ensure that personalized service delivery is maintained, met and exceed our prestigious guest expectations. *Participate in preparing an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor, and management revenue generating programs.
• Leads by setting a positive example to all associates and team members. Customer Service Manager/Sales
Nordstrom - Denver, CO
November 2015 to April 2018
• 100% face-to-face sales of women's shoes.
• Built a personal book of clients and established return business.
• Required to meet sales goals and SPH on a daily, monthly and quarterly period. * Provided and exceeded customer satisfaction, that is demanded of the brand. * Promoted to Customer Relations. Consultant/Contract Position
Go Solar Inc - Centennial, CO
January 2015 to November 2015
• Implemented business development strategies.
• Developed customer retention program.
• Served as executive assistant to sales director.
• Developed complete knowledge of company sales policies and SOP's, and ensured knowledge of and adherence to those policies by the sales team.
Corporate Trainer/Banquet Manager
Punch Bowl Social - Denver, CO
November 2012 to January 2015
• Responsible for all training of new hires.
• Developed engaging forward-thinking training delivery methods to better engage our ever-evolving training audience.
• Successfully launched Denver and Portland, start-up team and other locations to follow.
• Managed the Banquet and Private Events team, that accommodates VIP's.
• Ensure that guests have the most positive experience during their visit. Marketing Director
Parker Landing Child Development Center - Parker, CO September 2009 to November 2012
• Responsible for all training of new hires.
• Developed engaging forward-thinking training delivery methods to better engage our ever-evolving training audience.
• Successfully launched Denver and Portland, start-up team and other locations to follow.
• Managed the Banquet and Private Events team, that accommodates VIP's.
• Ensure that guests have the most positive experience during their visit. Massage Therapist/Manager
Massage Envy - Denver, CO
November 2007 to September 2009
• Managed 47 therapists at the third-best performing clinic in the country.
• Provided the ultimate experience to our clients in the Cherry Creek and Highlands Ranch clinics. *Job duties also included scheduling, sales, administrative duties and inventory.
• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
Wine Consultant
HIGHLANDS WINESELLER - Highlands Ranch, CO
June 2005 to November 2007
• Purchasing of wine and managed inventory.
• Implemented and conducted in store and private wine tastings. * Launched and secured wine education program. *Consulted and hand sold fine wines and champagnes sales floor Property Manager
The Hanover Company - Denver, CO
November 2003 to June 2005
• Managed 288-unit luxury Cherry Creek boutique high-rise lease-up. * Increased occupancy by 50% over a 6-month period.
• Recognized as the highest growing occupancy company wide.
• Reduced & maintained delinquents at 2% from 20%. Education
Bachelor's degree in Linguistics
University of Cambridge - Cambridge, MA
September 1994 to June 1997
Skills
• Property Management
• Banquet Experience
• Medical Coding
• Team Management
• Program Development
• Sales Management
• Medical receptionist
• Documentation review
• Communication skills
• Sales
• Forecasting
Languages
• Spanish, Italian, French - Fluent
Assessments
Inside sales — Proficient
May 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Office manager — Completed
January 2022
Scheduling and budgeting
Full results: Completed
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
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