***** **** ***** *****

JACKSONVILLE, FL *****

Phone: 904-***-****

adyxqk@r.postjobfree.com

Alex L. Gonzalez

Skills &

Abilities

Results-driven and customer-oriented sales representative with a track record of exceeding sales targets. Seeking to leverage my strong interpersonal skills, product knowledge, and sales expertise to drive revenue growth for a reputable dealership or manufacturer.

Skills:

• Sales and negotiation.

• Product knowledge of trailers and their features.

• Customer relationship management.

• Lead generation and prospecting.

• Communication and presentation.

• Closing techniques and objection handling.

• CRM software proficiency.

• Time management and organization.

• Team player and collaborator.

• Fluent in Spanish.

• Conducted thorough needs assessments to understand customers' specific requirements, providing tailored trailer solutions to meet their transportation needs effectively.

• Developed and maintained strong relationships with new and existing customers, ensuring a high level of customer satisfaction and fostering repeat business and referrals.

• Led product demonstrations to showcase trailer features, benefits, and functionalities, effectively addressing customer inquiries and concerns.

• Utilized a consultative sales approach to identify upselling opportunities and accessory add-ons, contributing to an increase in the average transaction value.

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• Conducted follow-up calls and emails to nurture leads and maintain ongoing communication with potential buyers.

• Assisted in maintaining a visually appealing and well-organized showroom, contributing to a positive customer experience.

• Time management and organizational abilities.

Experience Get Connexions (Nationwide Appraisal Service) 01/2016 to 06/2023 Client Support Operations and On-boarding.

• Lead consultant for financial companies. Responsibilities included, but were not limited to, conflict resolution between client and appraiser with IT support. On-boarded new clients. Assisted operations manager with daily tasks. USPAP Certified. Black Knight Financial Services

Origination Technologies PowerCell Business Consultant 10/2013 to 01/2016

• Front line support for clients in the financial industry. Responsibilities included resolution for all areas of Empower and Lending Space Origination Technology system.

• Liaison between client and developers, data base analyst, tech data managers, and business analysts. Followed through with clients on end to end basis until issues were resolved. Used Jira to track tickets.

• QA Analyst - conducted functional and regression testing. Mortgage origination using Black Box and White Box testing and end to end testing. Created Test plans. Agile team to deliver enterprise software.

Digital Risk Jacksonville, Fl 05/ 2013 to 12/2013

Forensic Loan Analysis II

• Comprehensive risk assessment underwriting with an emphasis on identifying, analyzing and documenting material findings in defaulted loans via forensic review of core loan documentation, lender contacts and FNMA and FHLMC variances.

• My responsibilities included review process analysis and risk based manual underwriting for major mortgage entities.

• I am experienced in all aspects of the mortgage origination cycle, closing, funding, post closing and secondary financing.

• Comprehensive knowledge of federal and multi-state compliance. I am proficient in working with imaged loan files and possess operating knowledge of Fannie Mae, QAS, DU, Freddie Mac LP, Lexis Nexis, and other mortgage and investigative software.

Bank Of America Jacksonville, Fl 06/2010 to 05/2013 Mortgage Loan Officer

• Perform originations duties for all type loan programs; FNMA, FHLMC, FHA, VA, HARP and all streamline government program lending.

• Proactively solicit new residential mortgage business and sell Bank of America mortgage products to meet established loan quality and production goals. .Responsible for managing a pipeline consistency up to 40 loans per month.

Quality check and utilized thorough knowledge of policies and procedures to ensure compliance with FNMA, FHLMC, FHA files. Using formatted template.

• Accurately addressed exceptions in a timely manner to avoid delays in the foreclosure process (title issues, payment disputes, property preservation and damage issues, etc.).

• Calculated figures related to foreclosure sale bids, judgments, reinstatements and payoff requests.

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