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Customer Service Executive Housekeeper

Location:
Philadelphia, PA
Posted:
August 14, 2023

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Resume:

Roosevelt Robinson

**** *. *** ****** ************ pa. 19133 adyxqi@r.postjobfree.com

347-***-****

QUALIFICATIONS SUMMARY

Hospitality Management Master Certification from Cornell University. Expertise in Hotel Marketing Analysis, Marketing Planning, Financial and Managerial Accounting, Building Dynamic Teams and Elevation of hotel operations.

Progressive three decades of growth and experience in the Hotel / Casino industry.

Knowledgeable and skilled in all facets of Hotel operations, techniques, payroll, purchasing, scheduling, training, job assignment, and budgeting.

Strong commitment to quality customer service, teamwork, professionalism and a solid work ethic

AREAS OF STRENGTH

Continually creates a positive team environment to achieve top performance, service and corporate goals

Effective in implementing procedures to support hotel operational needs

Establishes strong business relationships and partnerships with all stakeholders

PROFESSIONAL EXPERIENCE

SKYS Unlimited - Hospitality Management Group 3/19 to 12/19

Regional Director of hotel operations 6 hotels

CROWNE PLAZA DULLES AIRPORT HERNDON VA 7/17 to 3/19

Director operations 327 Rooms

HAMPTON INN PHILADELPHIA AIRPORT 8/16 to 7/17

Assistant General Manager 150 Rooms (Task force)

SHERATON PHILADELPHIA DOWNTOWN 6/16 to 7/17

Director of Housekeeping 757 rooms convention hotel

(Task force)

COURTYARD/RESIDENCE INN 9/13 to 6/16

Executive Housekeeper/ Pre-opening Team

639 rooms 54& Broadway New York 10019

HILTON/HOMEWOOD SUITES PHILADELPHIA 9/12 to 9/13

Director of Housekeeping 344 rooms

MARRIOTT HOTEL TEANECK 9/10 to 9/12

Director of Hotel Services 345 rooms

HILTON HASBROUCK HEIGHTS

Director of Rooms Division 344 rooms 8/08 to 8/10

RADDISON/SCANTICON CONVENTION CENTER

Director of Housekeeping - 488 rooms 10/07 to 8/08

CROWNE PLAZA PHILADELPHIA/CHERRY HILL

(FORMERLY HILTON PHILADELPHIA/CHERRY HILL) 9/05 to 10/07

Executive Housekeeper 402 rooms

MARRIOTT– MT. LAUREL 8/04 to 9/05

Executive Housekeeper (Renovation Team)

RESORTS ATLANTIC CITY 4/03 to 8/04

Housekeeping Manager, 728 rooms

Page Two

Roosevelt Robinson

PARK PLACE ENTERTAINMENT 7/02 to 11/03

GRAND CASINO TUNICA (HARRAHS) - TUNICA, MS

Regional Director of Housekeeping / 5-star golf resort 1188 rooms

Regional Uniform Manager:

TRUMP CASINO HOTEL - ATLANTIC CITY 8/99 to 7/02

Trump Marina Hotel Casino

Laundry Manager

TRUMP TAJ MAHAL 5/92 to 8/99

Employee Wardrobe Supervisor

Convention Services/Linen Representative

PROFESSIONAL AFFILIATIONS

Member of National Association of Institutional Linen Management



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