Customer Service Data Entry

Maria N. Morales

*** *. **** ******, ******, NJ *7108 • 973-***-**** • adyxn2@r.postjobfree.com

Objective

Utilize my well-honed organizational and communication skills to make a positive contribution to the company.

Professional Experience

Open Road Auto Group-Subaru, Business Development Associate (May 2022 to Present)

Answer all incoming phone calls and schedule a service appointment.

Making outbound calls.

Log all Customer comments.

Field inbound calls; generate service appointments with existing customers.

Schedule follow-up contact if no appointment is made.

Reschedule no-show Customer appointments.

Follow up with Service Department to determine if appointment was kept and the outcome.

Schedule future contact as needed.

Generate emails according to a per-determined timeline to automatically schedule follow-up reminders for next contact.

Contact Customers based on current marketing initiatives.

Sixt Rent A Car, Fleet Assistant (July 2020 to May 2022)

Performed fleet inventory daily: Accounted for vehicles, communicated with dealerships and body shops to confirm repair completion dates.

Assisted the Fleet Manager with scheduling vehicle maintenance and repairs as needed.

Obtained estimates and parts price quotes, generate purchase orders and coordinate drivers.

Assisted with making new vehicles ready to rent: Handled spare keys, added documentation and decals to vehicles, assigned tags, added to rental software inventory.

Assisted with the preparation of vehicles for disposal: Completed basic condition report checklist, verified equipment and parts such as spare keys are completed, coordinated repairs or maintenance with Fleet Manager if required.

Coordinated tag registrations and renewals for each vehicle.

Assisted with accident reporting.

Performed other duties as assigned.

Advantage Rent A Car, Fleet Administrator (December 2014 to June 2020)

●Developed vehicle specifications according to operational requirements.

●Maintained an operational fleet and ensured implementation of business strategy.

●Recommend cost effective vehicle vendors for the process.

●Monitored management system and track all movements of the fleet.

●Identified the need for new vehicles and placed purchase orders with vendors.

●Responsible for general office operations, typing, filing, answering phones, ordering office supplies; knowledge of common computer software applications such as: Microsoft Outlook, Word and Excel.

●ERequester experience for PO purposes.

●Assisted the Managers in administration and coordination of daily operations within the scope of duties.

●Performed other related duties as directed by the Fleet Manager.

●Maintain 4% or below out of service with a fleet of 400+.

The Center for Collaborative Change, Office Manager (June 2010 to July 2013)

●Monitored and recorded phone calls.

●Designed and maintained filing and contacts management systems.

●Ensured personnel files are up to date and secure.

●Used a range of office software including email, spreadsheets and databases.

●Reviewed and updated health and safety policies and ensured they are observed.

●Scheduled appointments and meetings for Executive Director and attended conferences and training.

●Maintained the condition of the office and arranged for necessary repairs.

●Organized meetings with staff - tying the agenda and taking minutes.

●Organized the office layout and maintained supplies of stationery and equipment.

●Assisted program and operations staff on a variety of matters including community outreach, interviews and data entry.

Party City, Front-End Supervisor (October 2006 to May 2008)

●Key holder.

●Duties included: operating/managing cash registers, answering the phones, volunteering to help in different departments, customer service and developing skills to reorganize inventory.

●Promoted to be supervisor after 9 months.

●Provided appropriate orientation for the hired employee.

●Assigned certain duties to the employee, explaining how their duties are done.

●Helped employees address and resolve a wide variety of concerns and complaints.

Professional Skills

Proficient in Microsoft Office: Word, Excel and PowerPoint; Outlook Express, advanced Internet Research, Salesforce, Google Apps, Detailed oriented, Problem Solver, Excellent ability to adapt to difficult situations, Leadership skills, Pleasant manner and phone voice, Time and project management, Strong communication skills

Education

Berkeley College, Newark, NJ

Bachelors in Applied Science Degree, 2012

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