Mental Health Customer Service
Resume:
Ilina Monteiro
Brockton, MA *****
adyxmv@r.postjobfree.com
Results-driven professional with a proven track record of achieving success in various roles and industries. Highly motivated and adaptable with a strong background in Mental Health. Recognized for exceptional problem-solving abilities and the ability to drive innovative solutions. Excellent communication and interpersonal skills, fostering effective collaboration and relationship-building with clients, team members, and stakeholders. A self-starter who thrives in fast-paced environments and excels in delivering high-quality work under tight deadlines. Committed to continuous learning and professional growth to stay ahead of industry trends. Seeking new challenges to leverage my skills and contribute to the success of a dynamic organization. Work Experience
Intensive home based therapeutic mentor
YMCA - Fall River, MA
January 2021 to Present
• Collaborate with a multidisciplinary team to deliver individualized therapeutic support to clients dealing with mental health issues, behavioral challenges, and life transitions.
• Establish rapport and built strong relationships with clients, fostering trust and a safe environment for open communication and growth.
• Assess client needs, strengths, and areas for development through comprehensive evaluations and regular progress monitoring.
• Developed and implemented personalized intervention plans, incorporating evidence-based techniques and therapeutic modalities to address specific client goals.
• Provide ongoing guidance and support to clients in developing and practicing effective coping skills, problem-solving strategies, and self-care routines.
• Actively engage clients in meaningful activities and community resources to promote social integration, skill development, and increased independence.
• Maintain accurate and up-to-date documentation of client progress, interventions, and outcomes, ensuring compliance with organizational and regulatory standards.
• Collaborate with external stakeholders, including families, educators, and healthcare professionals, to coordinate care and ensure a holistic approach to client support.
• Participate in regular team meetings, case conferences, and training sessions to enhance professional development and maintain awareness of best practices. Community Mentor
Old colony ymca - Brockton, MA
April 2018 to Present
• Build strong connections and establish trust with adolescents through mentorship relationships, providing guidance, support, and a positive role model presence.
• Actively engage with adolescents, creating a safe and inclusive environment that fostered open communication, personal growth, and resilience.
• Support adolescents in setting and achieving personal goals, such as academic success, career exploration, personal development, and healthy lifestyle choices.
• Conduct regular individual and group mentoring sessions, utilizing active listening and empathy to address challenges, provide guidance, and offer constructive feedback.
• Collaborate with families, educators, and community resources to ensure holistic support and a consistent approach to adolescent development.
• Design and facilitate workshops, activities, and events aimed at promoting life skills, leadership, cultural awareness, and community involvement among adolescents.
• Advocate for the unique needs and rights of adolescents, both within the organization and in the wider community, by promoting awareness and encouraging positive change.
• Encourage adolescents to explore their interests, talents, and passions, facilitating opportunities for personal exploration and self-expression.
• Monitor and document the progress and achievements of mentees, maintaining accurate records and reports to evaluate the effectiveness of the mentoring program.
• Participate in ongoing professional development activities, staying up-to-date with relevant research, best practices, and emerging trends in adolescent mentoring. Server/Bartender/Hostess
IHOP - Brockton, MA
January 2020 to November 2020
greet and serve customers, while providing detailed information on menus, also multi-tasking various front-of-the-house duties and collecting the bill. Server
Texas Roadhouse - Brockton, MA
November 2017 to December 2019
greet and serve customers, while providing detailed information on menus, multi-tasking various front- of-the-house duties and collecting the bill.
YMCA Counselor
YMCA - Brockton, MA
July 2018 to August 2019
• Established trusting and supportive relationships with mentees, providing guidance, encouragement, and a safe space for personal growth and development.
• Assisted individuals in setting and achieving their personal goals, such as improving academic performance, enhancing life skills, and building self-confidence.
• Actively listened to mentees, offering empathy, understanding, and constructive feedback to address challenges and promote resilience.
• Designed and facilitated engaging and interactive group activities, workshops, and discussions to foster social connection, skill development, and personal empowerment.
• Advocated for the needs and rights of mentees, both within the YMCA and in the broader community, promoting inclusivity, equity, and access to resources. Dunkin Donuts Crew Member
Dunkin' Donuts - Quincy, MA
September 2017 to April 2018
• Greeted and assisted customers in a friendly and professional manner, ensuring a positive first impression and a welcoming atmosphere.
• Prepared and served a variety of food and beverages, including donuts, coffee, sandwiches, and other menu items, following Dunkin' Donuts' quality standards and recipes.
• Operated cash registers and handled cash transactions accurately, while also utilizing point-of-sale systems to process orders efficiently.
Little ceasers
Brockton - Brockton, MA
May 2017 to September 2017
Cabe Verdean association
Brockton, MA
2016 to July 2017
• Established strong relationships with children, building trust and rapport to create a safe and supportive mentoring environment.
• Provided guidance and mentorship to children, promoting their emotional, social, and cognitive development.
• Assisted in the development and implementation of age-appropriate activities, games, and projects to stimulate learning and creativity.
Education
College in Social Work
Bridgewater State University - Bridgewater, MA
September 2019 to Present
Skills
• Office Management
• Human Resources
• Customer Service (4 years)
• Experience with children (2 years)
• Mentoring (5 years)
• Communication skills (10+ years)
• Empathy & compassion (10+ years)
• Conflict Management
• Developmental Disabilities Experience
• Event Planning
• Employee Orientation
• Writing Skills
Awards
Core elements training
July 2020
DMH Mentor Award
June 2021
As a mentor to youth struggling with mental health, I embody the principles and values upheld by the Department of Mental Health (DMH). I am committed to providing compassionate and effective support to help young individuals navigate their mental health challenges and foster their overall well-being. Certifications and Licenses
Driver's License
August 2018 to March 2025
First Aid Certification
January 2023 to January 2025
CPR Certification
January 2023 to January 2025
TIPS
May 2020 to December 2023
Contact this candidate