FAITH VERONICA WANJIKU

Nakuru, Kenya +245********* adyxl9@r.postjobfree.com

CAREER OBJECTIVE:

I am a hardworking and proactive individual with a passion for providing exceptional caregiving services. With experience in caregiving, customer care, sales, merchandising, and feedback management, I am seeking a new challenge in a dynamic work environment where I can leverage my skills and deliver tangible value to the organization.

WORK EXPERIENCE:

Healthcare assistant, Provisional General Hospital Level 4 Nakuru,

Support clients who cant move on their own.

Ensure the clients have eaten and taken a bath’

Preparation of daily meals.

Receptionist, Ziwaki Executives Wedding Car Hire Nakuru Kenya, January 2022 – Present,

Delivered exceptional customer service to visitors, resulting in a 90% satisfaction rate according to customer feedback

Implemented a new filing system that improved office efficiency and reduced filing errors by 50%

Managed the company calendar and scheduling, resulting in a 20% reduction in scheduling conflicts

Sales Representative, Sweets Bakery Nakuru Kenya, September 2019 - December 2021.

Achieved monthly sales targets consistently, resulting in a 15% increase in revenue over two years

Resolved customer complaints effectively, resulting in a 95% customer retention rate

Developed and implemented a new packing and delivery system, resulting in a 25% reduction in delivery time

Caregiver, Newlife Home Trust Nakuru Kenya, October 2017 - July 2019.

Assisted in the daily care and development of over 20 infants and toddlers, resulting in their improved health, well-being, and development

Contributed to the development of new childcare programs and activities, resulting in a 30% increase in parental satisfaction and engagement

Coordinated and supervised volunteers, resulting in a 20% increase in volunteer retention and engagement.

EXTRACURRICULAR ACTIVITIES AND VOLUNTEER ENGAGEMENT:

During my employment at Newlife Home Trust, I volunteered to assist in early childhood development activities. I actively participated in teaching toddlers how to walk, feed, and speak. This experience enabled me to hone my communication, teamwork, and patience skills, while also developing my ability to relate with people from diverse backgrounds. I believe that the skills and values I acquired during this experience will enable me to collaborate effectively with colleagues and provide excellent customer service to clients.

CORE SKILLS AND COMPETENCE:

Excellent cooking skills according to clients restrictions.

Ability to assist clients with physical exercise.

Ensure clients receive their medication on time.

Proven ability to deliver exceptional customer service and increase sales through effective marketing and merchandising strategies

Demonstrated proficiency in computer applications, including MS Office Suite and experience with graphic design and social media marketing

Excellent communication and interpersonal skills with a track record of fostering strong relationships with customers and team members

Certified in Digital Customer Service, with a passion for leveraging technology to enhance the customer experience.

EDUCATION BACKGROUND:

St Mary's Girls Secondary School, January 2013 - November 2016, Kenya Certificate of Secondary Education

PROFESSIONAL DEVELOPMENT:

Mediprime Institute of Health and Medical, May 2023 - July 2023, Certificate in Health care assistant

Generation Kenya, Nakuru, September 2022 - September 2022, Digital Customer Service

Pettans Institute of Business Studies, February 2017 - February 2017, Computer Packages

REFERENCES:

Available upon request.

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