Leslie Hendricks III

Data Entry/Account Coordinator

Northfield, OH 44067

adyxkz@r.postjobfree.com

+1-216-***-****

An attentive and dynamic worker with over 10+ years of computer efficiency, experience in building client relations, and company longevity.

A very supportive team player. Kind, reliable, motivated, creative and ambitious. Authorized to work in the US for any employer

Work Experience

Account Coordinator

Megalight INC. - Hudson, OH

July 2021 to Present

• Strong interpersonal communication with clients to gather monthly sale/inventory reports as well as replenishment requests

• Proficient computer skills with experience Salesforce

• Managed multiple projects efficiently such as new product campaign, marketing, reporting, and scouting for new prospects

• Managed customer relationships over a multi-state region

• Prospected new and existing customers

• Prepared and presented sales and marketing proposals

• Coordinated program activities and sales strategies

• Researched knowledge of market trends, competitive actions, and consumer needs

• Participated in strategic planning as a program and sales innovator

• Assisted logistics in coordinating shipping of product Receptionist

Century 21 Real Estate - Solon, OH

February 2020 to April 2020

Receptionist job setting up appointments with Senior Sales Team, handling mail, and prospects

• Laid off due to Pandemic

Medicare PART D CSR

CVS Health - Solon, OH

June 2018 to June 2019

• handled incoming calls ranging from: enrollment, account management, order placement, prescription plan and design information, Rx refills, and verifying insurance coverage

• medical billing

• premium billing for insurance coverage

• contact with doctors offices

• Low Income Subsidy

• Power of Attorney Authentication

• HIPAA Authentication

Appointment Setter/Customer Service/Data Entry

AutoVIN - Solon, OH

September 2016 to September 2017

• set inspection appointments for end of lease vehicles via phone call and email

• handled inbound and outbound calls

• appointment setting and mapping

Customer Service Representative/Inspector/Assistant Trainer/Chat Dept Specialist

TTI Floor Care - Solon, OH

November 2015 to September 2016

• Greeted customers and ascertain what each customer wants or needs

• Placed orders for customers

• Recommended, selected, and helped obtain merchandise based on customer needs and desires

• Answered questions regarding the company and its services

• Maintained knowledge of current sales and promotions

• Maintained records related to sales

• Expert troubleshooting of units over the phone and computer chat department

• Inspection of damaged and questionable defective units

• Training of "On The Floor" protocol to new hires Business Development Representative

North Coast Auto Mall - Bedford, OH

June 2015 to September 2015

• Set up appointments for customers to see vehicles in our stores

• Recommended, selected, and helped obtain merchandise based on customer needs and desires

• Answered questions regarding the company and its vehicles/services

• Maintained knowledge of current sales and promotions

• Maintained records related to sales

• Placed special orders or call other stores to find desired items Residential Sales Agent

DirecTV - Cleveland, OH

February 2014 to February 2015

Greeted customers and ascertain what each customer wants or needs

• Set up appointments for customers installations

• Recommended, selected, and helped obtain merchandise based on customer needs and desires

• Answered questions regarding the company and its services

• Maintained knowledge of current sales and promotions

• Maintained records related to sales

• Placed special orders or call other stores to find desired items Business Development Representative

Spitzer AutoWorld - Northfield, OH

August 2012 to February 2013

Greeted customers and ascertain what each customer wants or needs

• Set up appointments for customers to see vehicles in our stores

• Recommended, selected, and helped obtain merchandise based on customer needs and desires

• Answered questions regarding the company and its vehicles/services

• Maintained knowledge of current sales and promotions

• Maintained records related to sales

• Placed special orders or call other stores to find desired items AT&T Representative

Better Business Consultants - Independence, OH

April 2012 to August 2012

Delivered merchandise and collect payment

• Wrote and recorded orders for merchandise or enter orders into computers

• Explained products or services and prices and demonstrate use of products

• Contacted customers to persuade them to purchase merchandise or services

• Answered questions about product features and benefits

• Circulated among potential customers

• Developed prospect lists

• Distributed product samples or literature that details products or services

• Ordered or purchased supplies

Certified Photo Specialist

Walgreens - Shaker Heights, OH

January 2011 to April 2012

Operation of one-hour photo lab equipment

• Entered sales on the cash register and customer service

• Constructed and maintained camera department displays

• Greeted customers and ascertain what each customer wants or needs

• Described merchandise and explain use, operation, and care of merchandise to customers

• Recommended, selected, and helped obtain merchandise based on customer needs and desires

• Answered questions regarding the store and its merchandise

• Maintained knowledge of current sales and promotions

• Placed special orders or call other stores to find desired items Layaway Supervisor

Burlington Coat Factory - Macedonia, OH

2010 to 2010

Maintained an awareness of all promotions and advertisements

• Assisted in floor moves, merchandising, display maintenance, and housekeeping

• Assisted in processing and replenishing merchandise and monitoring floor stock

• Aided customers in locating merchandise

• Assisted in completing price changes as a member of the mark-down team

• Assisted in ringing up sales at registers and/or bagging merchandise

• Any tasks as assigned from time to time by any manager

• Accurately and efficiently rang on registers and accurately maintain all cash and media at the registers

• Communicated customer requests to management

• Maintained orderly appearance of register area and supplies stocked

• Received and returned layaway accounts

Certified Photo Specialist

Walgreens - Bedford, OH

2007 to 2010

Operation of one-hour photo lab equipment

• Entered sales on the cash register and customer service

• Constructed and maintained camera department displays

• Greeted customers and ascertain what each customer wants or needs

• Described merchandise and explain use, operation, and care of merchandise to customers

• Recommended, selected, and helped obtain merchandise based on customer needs and desires

• Answered questions regarding the store and its merchandise

• Maintained knowledge of current sales and promotions

• Placed special orders or call other stores to find desired items Shoe Department Representative

Kohl's - Macedonia, OH

2005 to 2005

Department expert in regards to department specific merchandise, services and procedures

• Responsible for greeting and offering assistance to customers as needed

• Executed department merchandising and operational functions to Company Standards

• Assisted with department and fitting room recovery in accordance with merchandising standards

• Completed sales floor returns

• Maintained fitting rooms, sales floor, and work area

• Responded to questions and requests from customers and promptly responds to calls Education

High school or equivalent in Draftsman

University of Akron Main Campus - Akron, OH

2006 to 2006

Skills

• Data Entry (10+ years)

• Customer Service (10+ years)

• Call Center (10+ years)

• Insurance Verification (1 year)

• Floor Care

• Authentication (1 year)

• Product Demos

• Computer literacy (10+ years)

• HIPAA (1 year)

• Microsoft Excel (10+ years)

• English

• Microsoft Office

• CRM software (10+ years)

• Active Directory

• Help Desk (Less than 1 year)

• Troubleshooting (10+ years)

• Computer Networking

• Software Troubleshooting

• Microsoft Windows (10+ years)

• Technical Support (2 years)

• Operating Systems (10+ years)

• Medical office experience

• Front desk

• Cashiering

Assessments

Work style: Professionalism — Proficient

June 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Inside sales — Completed

June 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Completed

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Sales skills — Proficient

June 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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