Web Services Service Cloud
Resume:
Sri Nallamolu
adyxkk@r.postjobfree.com
PROFESSIONAL SUMMARY:
Around 8 years of experience in all phases of the Software Development Life Cycle (SDLC) which involves requirements gathering, analyzing, designing, developing, implementing, enhancement & testing projects.
Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Community
Cloud, Commerce Cloud, Health Cloud, Partner portals & App-exchange applications.
Implemented and delivered projects under Agile/Scrum & Waterfall model (SDLC) development environment with both large &, small project teams.
Extensive experience in creating Custom Objects, Custom Fields (Formula Fields), Look-Up Relationships, Master
Detail Relationships, Junction objects, One-to-one relationships, Picklists, Dependent Picklists, Record Types, Page layouts, and Custom Tabs. Experience in maintaining User Accounts, Roles, Profiles, Permission Sets, Queues, and Groups.
Implemented Security/Sharing Rules, Field Level Security (FLS) &, and Record Level Security.
Extensive Knowledge of Salesforce automation tools like Workflow Rules, Workflow Actions including time-
dependent actions, outbound messages, Process Builders, Flow Builder, Approval Processes, Validation Rules,
Assignment Rules, Escalation Rules.
Created several HTML, Text, Visualforce, Lightning, and Classic Email templates.
Worked on creating custom Reports, Dashboards, analytic snapshots, and Einstein Analytics.
Good knowledge of CRM business processes like Campaign Management, Lead Management, Account
Management, Opportunity Management, Knowledge Management, Support Processes, and Forecasting.
Master-level experience in Lead, Web-to-Lead (Sales Cloud), Case Assignment, Case escalation rules, Web-to-case, and Email-to-case (Service Cloud).
Created Several Email services to capture email responses in Salesforce and parse them to populate required Data.
Experience in developing client-specific solutions on the Force.com platform using Apex Triggers, Apex Classes,
Controllers, Standard Controller, Controller Extensions and Visualforce, SOQL, SOSL and handling Apex Governor
limits to achieve complex business functionality.
Also worked on developing Asynchronous Apex by creating several Batch classes and scheduling them
(Nightly/Weekly) and Implemented Future Methods and Queueable Apex.
Extensive experience in integrating Salesforce with several other systems like SAP, Oracle DB, and other SFDC.
instances to streamline real-time flow/ exchange of data using both REST & amp, SOAP API. Worked on both developing web services (SOAP & REST API) and consuming external APIs.
Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters),
Lightning App Builder and AURA Lightning Component features and Lightning Web Components (LWC) for both
Desktop & Mobile.
Extensive knowledge of generating events in AURA, and LWC and establishing communication between Visualforce and AURA/LWC. Used HTML, JQUERY, JavaScript, and Custom CSS to better the look and feel of web pages.
Developed reusable and generic UI components, utilities, and frameworks in Salesforce considering the project requirements and UI mashups and adhering to best practices &, performance.
Enabled Live Agent and used Omni-channel for Queue/Skill-based routing of chats. Created a Custom Chat page to utilize Salesforce-provided Chat events and created custom chat events to make customer interaction dynamic as part of Service Cloud.
Worked on Salesforce CPQ (Steel brick) and created Product rules, Pricing Rules, Approval rules, and Products.
Configuration and Product Groups (SKU). Consumed Renewal (Multi Contract Renewals) and Amender API to work on Contracting and Quoting Services.
Experience in installing, managing, and evaluating AppExchange applications.
Worked on Data Migration tools like Apex Data Loader, and Workbench to Import and Export the data to the Force.com platform.
Created Business Requirements, User Stories, Test Cases, User Acceptance Testing, and Deployments (Change Set, COPADO, VS code, Workbench building, and using metadata Packages in XML). Used Atlassian Jira to create and track user stories and manage projects. Created and deployed using Scratch Orgs (SFDX).
Possess good analytical, debugging, and documentation skills, and strong knowledge of sales, marketing, service,
and support automation.
Basic understanding of Salesforce MuleSoft integration the core areas of expertise in coding using Apex, Visualforce, Salesforce customization, JAVA, Servlet/JSP, Struts 1.3. Hibernate, JavaScript, JUnit, XML, and UML.
Experience in providing production support, analyzing the cause, and fixing it.
Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
EDUCATION:
Bachelors from JNTU, Kakinada, India.
CERTIFICATIONS:
Salesforce.com Certified Platform Developer -I
Salesforce.com Certified Administrator
TECHNICAL SKILLS:
Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and
Controllers), Apex Data loader, Apex Web Services, Dashboards, Analytic Snapshots,
Custom Objects, Case Management Automation, (Service Cloud) Live Agent, Marketo,
Lightning Design System, Copado, Aura, VS Code, SFDX, Scratch Orgs.
Salesforce Tools: Force.com Eclipse ide Plug-in, Force.com Explorer, Force.com Data loader, Excel
Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool,
Offline Edition, App Exchange Data loader, Salesforce CLI, VS Code.
Web Development: XML, HTML, CSS, Visualforce, JavaScript, Lightning aura, LWC
IDE: Force.com IDE, Eclipse 3.5, VS Code
Programming Languages: Java, Apex, C, C++, SQL
Databases: SQL Server, Oracle, MS Access
Build Tools: Apache Maven, Ant
Java/Web Technologies: Java, JDBC, Servlets, Web Services, JSON.
Others: MS Office Suite, Photoshop, Http Client, JSON Framework, Jenkins, GitHub, Selenium
Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Macintosh.
PROFESSIONAL EXPERIENCE:
Fannie Mae, Herndon, VA Jan 2021 – Till Date
Salesforce Lightning Developer
Responsibilities:
Work closely with sales and service teams and business analysts and perform a detailed analysis of business and user requirements, designing the solution by customizing various standard objects of Salesforce.com like Accounts, Contacts, Opportunities, Cases, Reports, Dashboards, etc.
Implement Sales Cloud, and Collaboration Cloud for all partner portals, and customer portals in Salesforce Classic and Salesforce Lightning.
Migrated Salesforce classic to Lightning and created new Lightning components and Visualforce pages to convert the Onclick JavaScript buttons into Quick actions and related list buttons respectively.
Created Custom Objects, Custom Fields, Custom Tabs, Lookup and Rollup Summary fields, Validation Rules, Record Types, Page Layouts, Workflow Rules (Regular and Time-Dependent), Process Builders, Approval Processes, Reports, and Dashboards.
Created Picklists, Dependent Picklists, Lookup Relationships, Master Detail Relationships, and Many-to-many. (Junction objects), One-to-one relationships.
Enabled AURA Framework and AURA attributes to perform logic and operations.
Used Workbench, POSTMAN to perform REST services like GET, POST and PATCH.
Configure, create, and maintain Users, their profiles, role hierarchies, sharing rules, permission sets, and security controls at the field (Field-Level Security), record, and object level.
Created Assignment Rules, Escalation Rules, Queues, and Public Groups to enable proper routing of the cases to Case Team Members and implement Web-to-Case, Email-to-Case, and Auto-Response Rules to provide better customer support to the customers (Service Cloud).
Designed email templates for surveys and various requirements using Lighting SLDS and standard CSS.
Developed Apex Triggers, Controllers, Controller Extensions and Visualforce Pages, SOQL, SOSL, handling Governor Limits to achieve complex business customizations.
Scheduled batch jobs and developed Queueable apex and utilized future methods to make callouts.
Implemented Lightning Component Framework to develop modern Enterprise Lightning Apps by utilizing.
Lightning Design System (SLDS) and Lightning App builder for both Desktop and Mobile usage.
Worked on validation rules for input fields in Lightning Component.
Design and develop dynamic web content using HTML, CSS, and JavaScript.
Created various generic components using AURA lightning and Lightning Web Components (LWC). Created scratch org (SFDX) by enabling the Dev hub.
Worked on Salesforce Communities, and Lightning Community Template and created Visualforce pages for Communities Used Lightning Container in communities and enabled cases for community users.
Configuring Salesforce Lightning Connect to establish Data Sync between Cross Organizations
Data Migration between organs or from/to external sources using Import Wizard, Workbench, and Integration tools like Data Loader.
Perform Unit Testing, Regression, and User Acceptance Testing Involved in enhancements, code reviews, and design reviews and responsible for modifying the existing functionality.
Providing Production Support by analyzing the issues and fixing them.
Environment: Force.com Platform, Salesforce, Custom/Standard Objects, Custom Tabs, Controllers, Page Layouts,
Service Cloud, Communities, Profiles, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Process Builders, Triggers,
Apex Classes, Reports, Force.com, Email-to-case, web-to-case, Security Controls, Exceptions, Salesforce Lightning
Citi Bank, Plano, TX June 2018 – Dec 2020
Salesforce Developer/Admin
Responsibilities:
Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
Have worked on the development of reports and charts.
The done configuration works like creating Workflows, Process Builder, Flows, Validation Rules, Escalation Rules, Auto Response rules, etc.
Implemented Field Level Security and Sharing Rules for sensitive data holder Fields.
Created and used Email templates in HTML and Visualforce.
Developed Custom Objects, and Custom Reports and configured the Analytic Snapshots to dump the data on a regular basis for the sales performance and lead generation statistics.
Created Custom Buttons and links to mass update and mass deleted the records and invoke Visualforce pages as per requirements.
Developed Custom Objects, and Custom Reports and configured the Analytic Snapshots to dump the data on a regular basis for sales performance and lead generation (Sales Cloud) statistics.
Written custom VF pages for the data display and do modifications to the data.
Used snapshot to deploy code from one org to another org in salesforce.
Developed and configured various Custom Reports and Report Folders for different user profiles.
Used Box.com to easily share, access, and manage files within Salesforce and Salesforce 1
Designed and developed Apex Classes, Controller Classes, Apex Triggers, and Visualforce Pages for various applications.
Worked with Dynamic Apex to access Objects and Field description information, and execute dynamic SOQL, SOSL, and DML queries.
Worked with Salesforce Integration within house legacy systems using Web Services API like REST, Bulk, and SOAP.
We leveraged the use of OAuth 2.0 with JSON Web Tokens (JWT) authentication model to create new box folders and import existing folders in the box to the salesforce.
Populated Metadata related to files/folders by functionality where users can search their content in a box with the Metadata tagged to files/folders.
The integration has also been customized for mobile so that users can directly upload content from them.
The mobile device by using a custom publisher action.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Used Data Loader for Data Management in the force.com platform.
Created wave data sales using internal sales data.
Coordinated the testing and the defects cycle.
Handled day-to-day administration, maintenance, and support of Salesforce modules for 500 users.
Environment: Eclipse IDE with Force.com Plug-in, Force.com, Salesforce.com, Sandbox, SSO, Data Import Wizard, Apex
Controllers, XML, JSON.
Concentrix Insurance Services, Greenville, SC May 2017- June 2018
Salesforce Developer/Admin
Responsibilities:
Created new custom objects, assigned Fields, Dependent Picklists, Record lists, Custom tabs, Components and Custom Apps.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need of the organization. Created Summary reports, Matrix reports, Charts, and Dashboards to assist the business team.
Followed Scrum Agile methodology for the iterative development of the application.
Specially worked on Case Management with Workflow & amp, Approval Processes, User Entitlements, and Role hierarchy for SalesForce.com Applications. Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs.
Written Test Classes to meet Unit testing before migrating from Sandbox to the Production environment.
Written SOQL, and SOSL query Language necessary for the application in Apex Classes and Triggers.
Managed user Accounts and security - including new user Account creation, profile, and role management, and sharing rules, and security controls.
Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, and Customized Objects for Layouts, record types, and Validation Rules.
Implemented Field Level Security for sensitive data holder Fields.
Created Queues, Public Groups, and Email Templates.
Defined and facilitated continuous process improvements surrounding access controls, data entitlements and
Account Team Approvals by interfacing with internal business partners and other members of the CRM & Analytics team.
Worked on the implementation of partner and employee communities.
Migrated the data from the legacy system to the Salesforce platform into Force.com IDE as a project and enhanced the current system and fixed the detected bugs.
Extensive Experience in Salesforce Integration within house legacy systems using Web Services API like REST,
Bulk, and SOAP.
Experienced Data loader user with knowledge of complex and large CSV files for faster data Integration into SalesForce.
Assisted development and operations teams to define technical requirements to accompany existing operations. requirements. Designed and developed use Cases/test Cases in support of the technical requirements, Transformed technical requirements into architectures.
Environment: SalesForce.com CRM Application Platform, Apex Language, SOQL, SOSL, Workflows, Approval Processes,
Email, Messaging, Dashboards, Reports, Eclipse Force.com IDE, SOAP API, Web Services, Agile, Governor Limits, MS
Office Suite (Word, Excel, Access, PowerPoint, Outlook), Workbench.
Value Momentum, Bangalore, India Sep 2014 – Dec 2016
QA Analyst
Responsibilities:
Involved in defining test automation test scenarios, creating automated test cases, and test plans, and executing tests using Selenium WebDriver.
Performed automated regression testing to check the new functionality, bug fixes, and fix packs. Tracked the bugs accordingly using Jira.
Configured Selenium WebDriver, TestNG, and Maven tool and created Selenium automation scripts in Java using TestNG prior to agile release.
Created the Technical Test Plan in the initial phase and during change requests.
Created functional automation scripts for the report generation module using tools Selenium WebDriver and TestNG.
Set up the Automation framework using Selenium WebDriver to run test cases in multiple browsers and platforms.
Performed data accuracy, data validation, and data integrity testing by querying the database using SQL queries to check the data table on the server.
Performed Regression testing for new builds and every modification in the application using Selenium.
Design and prepare test plans for White Box Test Approach & amp, Test cases.
Used Selenium WebDriver and TestNG to run the parallel testing.
Tested the soap-based web services using SoapUI.
Performed GUI, Functional, and Regression testing by automating using Selenium, TestNG, Maven, and Jenkins.
Involved in developing an automated script for back-end testing using Selenium WebDriver.
Participated in QA weekly meetings and various other meetings and discussed Enhancement and Modification
Request issues and defects in the application.
Environment: Selenium WebDriver, JUnit, SoapUI, Web Services, Jenkins, JavaScript, HTML, SQL Server, Windows XP, MS
Office Suite.
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