CAREER OBJECTIVE

Detail-oriented Area Manager/Leader successful in building and

motivating dynamic teams while cultivating a company culture of comfort and high productivity. ble to bring accuracy and efficiency the stability to my team Highly-motivated training professional experienced in developing and delivering successful training and development programs to enhance employee performance. Proven record of designing and implementing innovative learning solutions and instructional materials to meet organizational objectives. Skilled at leveraging technology and developing meaningful relationships with stakeholders to ensure successful training outcomes.

734-***-****

camposturner072@yahoo.

com

Canton, Michigan 48188

EXPERIENCE

Tier 2 Customer Service Representative Remote

JAN 2020 - APR 2022 LegalZoom

• proficient in salesforce. And know it's work flow for LZ products

• always finding opportunities to offer the customer to purchase.

• took transferred escalations to help and deal with the more challenging calls

• Maintained accurate records of customer interactions.

• Developed an understanding of customer service principles and processes. Generated reports summarizing call volume statistics and other metrics related to customer service performance.

•

• Collaborated with other teams to resolve complex customer service issues.

• Monitored incoming calls, emails, and chats from customers for quality assurance purposes.

• Effectively communicated with customers to identify and resolve their issues in a timely manner.

• Tracked orders and provided detailed updates to customers as needed.

• Adhered to established procedures when handling sensitive customer information.

• Provided technical support for software applications used within the organization.

• Utilized problem-solving skills to address customer complaints.

• Evaluated customer satisfaction levels through surveys or other methods. DANIEL TURNER

C U S T O M E R S E R V I C E R E P R E S E N T A T I V E R E M O T E Salon Manager Trainer

APR 2015 - JAN 2021 Greatclips, Austin, TX

Area Manager

APR 2015 - JAN 2021 Greatclips, Austin, TX

Stylist/EXT Specialist

OCT 2013 - APR 2015 Hairclub, Austin, TX

Client Support Specialist

JAN 2021 Hairclub, Austin, TX

• Identified trends in customer feedback to improve services offered by the company.

• Provided assistance to customers by phone, email, and live chat.

• Assisted customers with product returns and refunds according to company policies.

• Ensured compliance with all local health codes, safety regulations and company policies and procedures.

• Demonstrated knowledge of salon services, products and industry trends to ensure customer satisfaction.

• Identified new revenue streams through additional product lines or services offered at the salon.

• salons won several national awards for growth and retention.

• lead a team as a leader not a boss and had team mates not employees

• Developed and implemented strategies to increase client retention rates by 20%. Supervised a team of 8 stylists providing feedback on performance and training opportunities for development.

•

• Implemented customer loyalty programs resulting in increased sales by 10%.

• Audited location sales performance and data trends that improved underperforming areas

• Increased client retention from 50% to 88% in less than 6 months

• Realigned procedures and daily protocols with changing business demands

• Analyzed and assessed market shifts to maximize opportunities and establish possible leads

• Managed line managers and followed Leading the Leader principles by Brené Brown

• Supervised 2 managers with 15 employees to ensure optimal productivity.

• received a national award for customer and employee retention and customer growth Applied state-of-the-art techniques in hair coloring and chemical treatment to prevent damage to the hair shaft

•

• Recommended hairstyles to compliment clients' facial features and coloring

• Trained and executed EXT treatments for clients to preserve native hair and to cultivate transplanted hair

• Recognized as Top 10 in retail sales in the nation for the company

• Provided masterful customer service for a very high end clientele.

• Escalated higher volume of tasks to ensure legal documents are routed to the correct state

• Verified escalated documents were filled out and formatted the correct way. EDUCATION

JAN 2002 Douglas J Aveda Institute, Cosmetology, State Licensed [, East Lansing, MI SKILLS

• Performance Measurement

• Office Support

• POS Inventory System Operation

Human Resources Department

Processes

•

• Training Course Coordination

• Operational Standards

• Sales Team Development

CERTIFICATIONS

Salesforce Staff training Sales minded

Time management Organizational skill

Decision making

•

Contact this candidate