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Customer Service Business Development

Location:
Menifee, CA
Posted:
August 14, 2023

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Resume:

With over ** years of experience in

account management, including

team leadership, I have a proven

track record in successfully

implementing projects, providing

strategic consulting, and cultivating

strong relationships with cross-

functional teams. As an account

manager, I serve as a trusted

advisor to clients, promptly

addressing and resolving any

issues that arise. I am meticulous

in maintaining accurate and detailed

records using CRM systems.

Additionally, I have actively

participated in creating proposals,

pitches, and presentations for

prospective clients. I stay up to

date on industry trends and

emerging technologies to ensure I

am well-informed in my field.

Outside of work, I enjoy a balanced

life that involves traveling, running,

biking, and engaging in various

fitness activities.

SUMMARY

29901 Bridlegate Way

Menifee, California 92584

C: 310-***-****

Email: adyxjp@r.postjobfree.com

TECHNOLOGY

SKILLS

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Salesforce

• Google Drive

• Apple/PC

CORE COMPETENCIES

- Critical Thinking - Operational Analysis

- Customer Service - Research & Analysis

- Client Satisfaction - Business Management

- Stakeholder Partnerships - Interpersonal Communications PROFESSIONAL EXPERIENCE

• Build and maintain a full sales pipeline from prospecting to close in a defined territory through calling and visiting locations;

• Educate customers on new State mandates i.e., Assembly Bills 1826 and 341 and SB 1383;

• Provide resources to customers on pricing, training, reuse, value of recycling, marketing and outreach programs;

• Assess customers’ recycling efforts to reduce monthly bill and increase weekly efficient waste and recycling goals;

• Prepare and conduct audits for commercial businesses and multi-family properties serviced by Athens and CalMet Services;

• Interacts with local city agency to improve efficiency and new agreements;

• Follow up after sales to achieve referrals, grow existing business, and ensure customer satisfaction;

FLEETGENIUS Orange, CA Nov. 2016 – Present

Recycla Zero Waste Account Executive

Walter Thompson

Business Development

• Identified, developed, and evaluated long term sales and marketing strategies based on business plan objectives, valuable statistics (analytics) and marketing characteristics;

• Handled all recruitment to support the sales, workers compensation, personnel, event staff and player travel;

• Created internal/external advocacy programs with partners to develop retail programs and new media and traditional;

• Planned and utilized unique and creative media resources to enhance brand Interest, fundraising and business relationships;

Advised and devised digital distribution for online media content to attract new business opportunities and vendors;

GLOBAL MANAGEMENT SERVICES - SPL Division, Costa Mesa, CA Apr. 2011 – Oct. 2016

Executive Director of Basketball Operations and Sales

• Launched syndicated programming for 15+ seasons to broadcast and cable networks in the US;

• Managed aggressive growth, output, staffing, training for the department;

• Saved more than $1.5mm annually by weekly requiring TV stations to succinctly make good previously pre-empted episodes;

• Forecasted seasonal TV show line-up to project P&L cost for staff and existing services;

• Leveraged process efficiencies leading to a 50% decrease in operating budget; WARNER BROS. DOMESTIC TV Burbank, CA Jul. 1995 – Apr. 2011 Director of TV Clearance

https://www.linkedin.com/in/thompsonwalt/

EDUCATION

Pepperdine University B.S –

Business and Management, Malibu, CA

• Producer of the Venice Wave Fest

– Music Festival

• FINRA Arbitrator

• Volunteer – Taproot Foundation

• Volunteer – Generation T.E.M.P.O

• Volunteer – Santa Monica Coalition

for Police

ANCILLARY BUSINESS

RELATIONS



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