Registered Nurse Call Center

LS

LETITIA SANTIAGO

adyxj5@r.postjobfree.com 706-***-**** Hephzibah, Ga 30815

Compassionate nurse accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation, vitals monitoring and problem-solving abilities. Well-versed in managing emergent cases with grace and efficiency. Patient relations

Emotional awareness

Culturally sensitive

Patient education and counseling

Medical assessment

Medication and IV administration

Communicating with clients

Providing customer support

System documentation

Monitoring vital signs

Medical screening

Call center operations

Resolving issues

Psychiatric and Mental Health Care

LifeHealth LLC Littleton, CO

Triage Nurse

04/2023 - Current

Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.

Educated Tricare patients relative to health care urgency and community resources available to meet needs.

Cultivated professional conduct operating under triage nursing care guidelines.

Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Analyzed discussed symptoms with established protocols to determine patient acuity.

Rendered telephone advice according to established guidelines and protocols.

Utilized computerized Resource and Electronic Health Record (Mednet) system.

Remedy Intelligent Staffing Onalaska, WI

Registered Nurse Covid Call Center SME

10/2020 - 03/2023

Delivered fast, friendly and knowledgeable service for routine questions. Accurately documented calls and caller information in Mednet software and made updates to data.

Managed high-volume of inbound and outbound customer calls. Helped clients navigate online systems LHI.CARE within established frameworks to obtain services.

Completed and submitted forms (IRF, FDA,Privacy) with patient who experience issues with services provided.

Rendered medication treatment advice according to established guidelines and protocols.

Provided patient with results and guidance to tests administered. Summary

Skills

Experience

Doctors hospital of Augusta Augusta, GA

Registered Nurse, PCU

01/2020 - 07/2020

Monitored and managed various treatment and care interventions, including IV administration, wound and ostomy care and catheter insertion.

Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.

Administered medications, tracked dosages and documented patient conditions.

Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.

Collected lab specimens, ordering and interpreting diagnostic tests and lab results.

Maintained personal and team compliance with medication administration standards and patient care best practices.

Charles B. Webster Detention Center

Augusta, GA

Correctional Registered Nurse (PRN)

02/2019 - 06/2020

Handle tasks of providing emergency first aid care to patients. Check and record vital signs and instruct inmates concerning discharge planning.

Provide instruction as well as supervise correctional staff concerning inmate health care needs;.

Responsible for checking and ordering medical supplies. Perform tasks of maintaining accurate medical records. Assist in applying surgical dressings and bandages. Interpret physician orders to patients and administer prescribed medications.

Provide nursing services, treatments and preventive procedures appropriate for inmate care and safety.

DDEAMC Dwight D. Eisenhower Army

Medical Fort Gordon, Ga.

Licensed Practical Nurse

08/2014 - 11/2017

Provided professional care to patients at the Internal Medicine Clinic – Delivered skilled nursing care in routine/stressful periods at the highest standards of excellence.

Reviewed physical needs, monitored patients' physical condition, administered approved medications and arranged medical appointments according to assigned medical care standards.

Supervised and assessed vital changes in patient's condition by monitoring vital signs, symptoms, and test results.

Documented and recorded patients' health status and nursing care. Participated in inter-disciplinary nursing team meetings to improve policies/procedures and to ensure adherence to safety procedure. Charles B. Webster Detention Center

Augusta, GA

Licensed Practical Nurse (full-time and

PRN)

11/2011 - 02/2019

Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.

Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.

Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.

Piedmont Technical College

Associate Degree in Nursing

12/2018

AUGUSTA TECHNICAL COLLEGE

Practical Nursing

09/2011

Practical Nursing Program

Angel McKinney RN 1309 S Sanctuary Ave Gonzales, LA 70737 225-***-**** Ana Giron RN 2451 west Martin Street Kissimmee Florida 34741 201-***-**** Sasha McNeal RN 25869 SW 143rd court. Miami, Fl 33032 786-***-**** Basic Life Support (BLS) Certification

Education and Training

References

Certifications

Contact this candidate