Customer Service Representative
Resume:
Personable and dedicated Customer
Service Representative with extensive
experience. Solid team player with
upbeat, positive attitude and proven
skill in establishing rapport with clients.
Motivated to maintain customer
satisfaction and contribute to company
success. Articulate, enthusiastic and
results-oriented with demonstrated
passion for building relationships,
cultivating partnerships and growing
businesses.
Call Center Operations
Customer service
Customer support
Data entry
Data evaluation
Inbound and Outbound Calling
Meticulous and organized
Recordkeeping and bookkeeping
Cosmetology
Paul Mitchell The School
Sacramento, CA
Esthetics, 2014
Some College (No Degree)
Cosumnes River College
Sacramento, CA,
Business
Best Western Hotel
Night Auditor Roseville, CA 01/2021 to 11/2021
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Updated accounts and logs throughout shift to keep up with all requirements.
Assisted hotel guests with check in and out procedures courteously. Chevron Gas Station
Customer Service Associate Sacramento, CA 01/2018 to 01/2020
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Prepared cash deposits and balanced store safe for opening and closing of business.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Covered California
Customer Service Representative 03/2015 to 01/2018 Answered high volume of calls.
Cancellation of policy adding health care coverage. Helping customers with login access/ help navigate their account. Communicated in writing and by phone to customers. Greeted clients, answered phone, filed and faxed documents. Gathered information to process client accounts.
Organized billing to maintain timely accounts.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
H&R Block
Client Service Representative 01/2012 to 05/2015
Answered client questions within 24-hour period to maximize customer satisfaction.
Observed company regulations regarding information security to preserve integrity of client data.
Maintained employee and department directories.
Maintained security by following procedures, monitoring log books, and issuing visitor badges
Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Responsible for bank deposits to ensure proper accounts were being used.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Darina
Daniels
adyxi2@r.postjobfree.com
Sacramento, CA 94824
Summary
Skills
Education and Training
Experience
DD
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