Siham Zerga **** Green Pine Blvd, Apt H*, West Palm Beach, FL 33409

857-***-****

adyxi1@r.postjobfree.com

Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales goals. Well-versed in industry regulations and asset protection strategies.

Skills

- Highly organized, proactive team member with strong attention to detail

- 10+ years’ experience working in finance including accounting, cash handling, taxes and banking standards

- Extensive experience in customer service and sales in U.S. and abroad, especially handling difficult customers

- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and several forms of accounting software Work History

Associate Banker- ME August 2022 to Present

JPMorgan Chase & CO. West Palm Beach, Florida

Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit and other product and service lines.

Help clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements.

Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering and selling products and services with a focus on developing, expanding and retaining relationships.

Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.

Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer clients by attending sales, service and product knowledge trainings.

Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines. Branch Banker Dec 2021 - Apr 2022

PNC Bank, Lake Park, Florida

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.

Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.

Collaborates with ecosystem partners to grow customer's share of wallet.

Positions PNC solutions to drive new revenue and customer loyalty.

Built relationships with customers by learning about financial needs, understanding life events and goals, and following up through proactive outreach and appointments. Senior Branch Operations Manager Aug 2019 - Apr 2021 Santander Bank, NA. Boston, Massachusetts

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Santander.

Complete branch currency ordering, and maintain negotiable inventory.

Perform cash counts for ATM and Service Associates.

Develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships.

Providing proactive customer outreach and offer new tools to help customers meet their banking and investment goals.

Provide a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and process checking and savings account withdrawals and balancing duties, etc. while seeking opportunities. Retail Bank Teller Feb 2018 – Aug 2019

Santander Bank, NA. Boston, Massachusetts

Provided exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced.

Educated and engage customers in conversations regarding their current and future financial needs and educate customers about Bank products and services.

Validated transactions for system or operational changes to ensure operational integrity and compliance to all required regulations.

Processed a variety of a Teller transaction.

Bank Teller Nov 2017-Fev 2018

Jewish Vocational Service, Boston, MA

Training participant.

Completed 80-hour training with workshops taught by TD Bank, Santander, Rockland Trust, Citizens Bank, Blue Hills Bank, Energy Credit Union, and Community Credit Union.

Trained in teller responsibilities including processing checks, credit/debit, safety, FDIC regulations - Practiced essential customer service skills focusing on handling customer complaints. Imports Accountant

Energydis (Lighting Imports) Ltd. – Algiers, Algeria Apr 2016 - May 2017

Handled large cash amounts and balanced the organization’s central cash drawer daily.

Managed payroll for all organization employees and built relationships with the company’s international business partners and served as a key customer service liaison to business partners.

Responsible for all accounting: bookkeeping, taxes, customs compliance and more.

Supervised other employees in accounting department. Senior Accountant

Gelso Enterprises, Ltd. – Algiers, Algeria Nov 2012 - Mar 2016

Managed treasury and balanced company cash drawer and books.

Detected and reported counterfeit currency in cash handling.

Provided accounts analysis and other bookkeeping services. Administrative Officer

Somafe Sarl& LTC Sarl – Setif & Algiers, Algeria Apr 2007 – Jun 2012

Managed a team of 5 administrative employees.

Tracked all merchandise and transactions for the company.

Managing office supplies stock and placing orders.

Prepared regular financial and administrative reports. Direct Sales Senior Manager

LACOM Telecommunications– Oran, Algeria Aug 2006 – Feb 2007

Trained and supervised a team of 9 sales associates ensuring quality customer experience.

Resolved customer problems and assisted them in finding ideal plans and services.

Ensured smooth and efficient customer experience for each guest while motivating the team. Sales Specialist

Orascom Telecom, Algiers, Algeria Nov 2001 - Nov 2005

Participated in the launch of the company.

Built Relationship with new clients.

Work in collaboration with the technical department to create effective sales advertising.

Reach sales goals monthly, selling satellite (VSAT) to new corporate partners.

Trained new sales agents.

Education

- Certified Notary Public for the State of Massachusetts and Florida

- Master Degree in Accounting Techniques, National Institute of Management, Algiers, Algeria July 2004

- Bachelor Degree in Higher Accounting and Management, Algiers, Algeria June 2001 References

Freskim Nallbani, Branch Manager, Citizens Bank 781-***-**** adyxi1@r.postjobfree.com Syed Irfan, Branch Operations Manager, Santander Bank 617-***-**** adyxi1@r.postjobfree.com

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