Isabel Lozano

520-***-**** adyxhu@r.postjobfree.com

PROFILE SUMMARY

Empathetic, analytical, and organized patient access representative with 12+ years of experience within healthcare settings, coordinating communication between patients and medical staff, and maintaining up to date knowledge of policies and procedures as well as systems .

EDUCATION

Pima Community College, Tucson, AZ 03/1992

Certificate of Customer Service Representative

Tucson Magnet High School, Tucson, AZ 08/1989

High School Diploma

PROFESSIONAL EXPERIENCE

Tucson Medical Center, Tucson, AZ 09/2018 – Current

Patient Access Coordinator

●gathered medical records, financials, and insurance information from patients in timely manner, and kept dat organized in compliance with HIPAA

●Delivered exceptional customer service, with 90% patient satisfaction, answering questions with compassion and offering additional resources for follow-ups post discharged

●Acquired comprehensive knowledge of relevant insurance policies in addition to ICD-0, ICD-10, an dCPD codes for surgical and procedure authorizations

Banner-University Medical Center Tucson, AZ 03/2016– 09/2018

Pre-Visit Coordinator

●Experienced in working collaboratively with healthcare professionals, administrative staff, and medical billing departments to provide comprehensive patient care

●Collaborate with healthcare providers and clinical staff to prioritize and reschedule appointments as necessary

●Able to handle a high volume of calls, emails, and walk-ins while maintaining a courteous and composed demeanor

University Medical Center-Physical Therapy, Tucson, AZ 04/2009 – 02/2016

Revenue Cycle Coordinator

●Collaborate with billing and coding teams to ensure accurate and timely submission of insurance claims, resulting in decreased denials and improved revenue capture.

●Monitor and analyze accounts receivable to identify trends, track payment patterns, and implement strategies to reduce aging of accounts.

●Conduct regular audits of coding and billing practices to ensure compliance with billing regulations and maximize revenue opportunities.

●Develop and implement revenue cycle performance metrics, providing regular reports and updates to the management team.

University Physician Healthcare, Tucson, AZ 02/2004 – 04/2009

Pre-Visit Coordinator

●Supported the billing department by reconciling patient accounts, ensuring accurate billing information, and resolving billing inquiries.

●Maintained strict confidentiality of patient information and adhered to all HIPAA regulations

●Verify patient insurance coverage, obtain authorizations, and assist patients in understanding their financial responsibilities

University Medical Center-Radiation Oncology, Tucson, AZ 05/1998 – 02/2004

Patient Access Coordinator

●Proficient in managing patient appointment schedules, optimizing resources, and accommodating urgent cases efficiently

●Skilled in coordinating patient check-ins, verifying insurance information, and maintaining accurate medical records to facilitate seamless patient flow, creating estimates

●Capable of identifying challenges and implementing effective solutions to enhance operational efficiency.

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