Customer Service Business Development

TIMOTHY N. GALLAGHER

Vice President of Operations Performance Management Operational Excellence Culture Development As a highly collaborative operations executive, I have earned widespread recognition for running a profitable and productive distribution organization through strategic problem-solving skills, a people-centric leadership approach, and strong financial acumen. I create a culture of open communication and collaboration, developing top-performing employees and driving staff retention. A few other notable accomplishments at Harvest Distribution Inc. of which I am incredibly proud include:

● Developing a robust distribution warehouse from the ground after being recruited by Wendy’s franchise owner; executing processes and systems to bring in product, establish logistics, and recruit employees and drivers.

● Surpassing business objectives by creating key performance goals; earning acknowledgement as one of the smallest distributors nationwide and the only one to have never missed delivery throughout a 27-year tenure even in light of challenges presented by the pandemic and routes through mountainous terrain.

● Driving organizational excellence by cultivating a positive work culture centered on collaboration, transparency, and communication; providing leaders with independence to manage teams and empowering them to develop strong employees; establishing regular morning meetings, employee recognition programs, activities, and meals.

● Achieved no loss across a 27-year tenure by effectively monitoring the financial health of the operation strategically to ensure concurrent savings and growth to support the overall success of the organization and at store level. I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at ********@*****.***

AREAS OF EXPERTISE (to be listed in body of “About” Profile) Team Building

Program Management

Logistics & Distribution

Continuous Improvement

Communication & Influence

Business Strategy Development

III. EXPERIENCE SECTION

HARVEST DISTRIBUTION INC., Colorado Springs, CO

1995–Present

VP of Operations and General Manager

Provide food distribution services for 50 Wendy’s restaurants across 4 states owned by one of largest franchise owners in US. Prioritize high performance and efficiencies to meet client needs. Oversee 6 direct reports and 13 Class A drivers. Report to franchise owner and serve as main operator of organization for last 27 years, managing $25M in sales and profit and loss (P&L) while developing team of 32 employees.

Built reputation as trusted advisor with strategic problem-solving skills and ability to initiate immediate changes to streamline business operations and increase profitability; tapped to lead distribution for classic car company within portfolio as result of stellar performance; hired to direct initiative to flip 9 abandoned restaurant operations as result of pandemic, including building team to clean premises and relocate homeless individuals occupying facilities.

Rolled out bonus programs for drivers and warehouse staff that incentivized schedule compliance and inventory accuracy, rewarding up to $250 per employee per month; received recognition for stellar team building, achieving highest employee retention for last 15 years and most 10- to 20-year employees across portfolio of 21 companies; generated high engagement from employees, initiating conversations about how to identify most cost-effective and efficient methods to execute solutions.

Navigated ambiguity and market challenges as result of pandemic, troubleshooting issues and positioning teams to continue operations without disruptions; ensured optimal inventory without shortages or waste, scheduling orders in advance and mitigated losses with only 3 out of 32 employees on sick leave due to COVID-19.

Handled all transportation issues for Holland enterprises across 20 different businesses including Golden Corral restaurants, 5 casinos, Old Chicago, Amanda-Fonda Mexican Restaurant, and rental properties. VI. VOLUNTEER EXPERIENCE

Member, Chamber of Commerce, Colorado Springs, CO, (2000-2020) Board Member, Rick Holland Enterprises, Colorado Springs, CO (8 years) Volunteer & Board Member, Street Church Homeless Meals, Colorado Springs, CO (2009–2017) Coached City League, CYO, YMCA and AAU Basketball (10 years) VII. SKILLS (TO BE SELECTED IN SKILLS & ENDORSEMENTS SECTION, IF AVAILABLE) – add applicable, relevant skills from list of keywords. It is recommended that the client add additional skills and update regularly.

List most relevant skills in the top 3 positions:

Strategic Inventory Management

Staff Development & Supervision

Budgeting & Financial Leadership

Employee Engagement & Retention

List additional 5–10 skills:

Problem-Solving

Client Relations

Strategic Planning

Business Development

Cost Reduction Strategies

ALSO SUGGESTED: Take LinkedIn’s “Skills” quiz; add, update, and reorder regularly and accordingly. IX. MISCELLANEOUS INFORMATION AND NOTES

AWARDS:

Harvest Distribution; named best Customer Service Distributor; Wendy’s International (2014-present)

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