Vincent G. Vesci

*** **** ***** ******, ** Box 841 Norristown, PA 19404 Ph# 215-***-**** ·adyxh8@r.postjobfree.com

Qualifications Summary

Highly accomplished visionary Manager with a broad range of key experience in both start-up and high growth organizations.

Skilled in operations, P&L management, marketing, staff training and supervision, customer service, client relations, community affairs / involvement, and strategic planning.

Results-oriented, decisive leader, with proven success in significantly increasing sales and improving facility image.

Proven track record of building solid and highly effective management teams.

Thrive in an intensely competitive and fast-paced environment while remaining calm and highly focused.

Polished communication, presentation, negotiation, conflict resolution, and problem solving skills; able to develop long-term, trusting relationships with staff and guests for repeat and referral business.

Professional Experience

Business Consultant, Self Employed (September 2013-present)

Contractual work with private restaurant business owners in starting out new ventures in food and beverage operations; specializing in cost controls, Design, Layout, Menu, Marketing, Hiring, Staffing and Retention.

General Manager, Bahama Breeze Darden Restaurants ( May 2007-August 2013)

2009 Diamond Club Restaurant. Accomplished Guest satisfaction results from 52-92% in fiscal 2010. Trained, coached and developed new managers on all FOH operations.

General Manager, Smokey Bones (Darden Restaurants), (August 2006-May 2007)

Achieved top results in Guest Satisfaction within brand (121st to 2nd) in 3 months.

Business Consultant, Self Employed, (January 2006-August 2006)

Contractual work with private business owners in starting out new ventures in food and beverage operations; i.e., Design, Layout, Menu, Marketing, Hiring, Staffing and Retention.

Executive General Manager, Houlihan’s (Piper Group), (June 2005-December 2005)

Recruited to oversee all operations in Warrington and Montgomeryville locations.

GM/AD in training, Cracker Barrel Old Country Stores (August 2004-June 2005)

Managing Partner, Buca di Beppo - East Norriton, PA (2000 to 2004

Launched and managed a thriving full service Italian restaurant, achieving sales in excess of $3 million annually. Directed all phases of business set-up and development. Managed a staff of 100 plus team members and managers.

Oversaw hiring, training, scheduling, and daily supervision. Built a solid management team, resulting in top quality service and increased profits. Full responsibility for P&L and budget management. Oversaw marketing, sales, guest relations, and strategic planing.

Achieved sales volume in excess of $3 million in sales first year.

Successfully trained, mentored, and promoted two AGM’s to Paisano Partner level and two to Kitchen Manager.

Increased sales 10.6% as a three year average over previous years.

Recipient of top company customer service achievement award with two plaques for perfect QSC scores. Top achieving restaurant of 105 units recognized at the national conference in Puerto Vallarta, Mexico 2003.

General Manager, Houlihan’s - King of Prussia, PA (1998 to 2000)

Recruited and hired to oversee a staff of 170 in operations for a full service restaurant with the highest volume in the area, located in the second largest mall in the nation.

Managed recruiting, hiring, staffing, training, scheduling, and all administrative, business, and customer service functions. Hired and directed staff at all levels. Concurrently managed bar operations. Oversaw cash drawer balancing and daily deposits. Developed excellent relationships with neighboring businesses in mall. Increased sales 10.5% over prior year operation. Ensured customer satisfaction by drastically improving facility image, cleanliness and increasing service timeliness and coaching and developing servers.

Area Field Manager, PepsiCo / Summerwood Corp. - Mt. Laurel, NJ (1995 -98)

Directed operations for five Taco Bell restaurants, including a two-in-one and a three-in-one unit., throughout Delaware County, representing $4 million in annual sales. Full responsibility for a staff of 250 employees with 25 managers and three Administrative Assistants. Oversaw all aspects of business / franchise operations including hiring, training, mentoring, administration, client relations, and resolving issues at all levels. Integrated full management training / coached Serv-Safe

guidelines, kitchen cleanliness, safety, P&L management, budgeting, guest service, and strategic planning. Tracked, compiled, and processed various reports on food / supply costs and labor expenditures. We supplied unwavering support to all team members and managers at all times.

· 8% increase in sales over previous year. (Changedoperating hours/staff retention)

· Developed a solid community relations network from involvement with community affairs; established key contacts with organizations such as the Health Department and Chamber of Commerce.

· Opened facility during the morning hours specifically for community groups; built a solid rapport with community leaders and top organizations.

Owner / Operator, The Courthouse Cafe - Norristown, PA (1990 to 1995)

Spearheaded, launched, and managed a thriving 200 seat, two-floor downtown area café with additional catering services serving many major local organizations. Oversaw entire development of business from start-up to completion. Designed an American theme to reflect the downtown location near the city’s courthouse. Recruited, hired, trained, and scheduled all staff members. Directed all aspects of business management, customer service, administration, marketing, and bookkeeping. Developed solid network ties with various key community leaders and business members to increase exposure and revenues.

Renovated second floor for in house catering, parties and a meeting room.

Active in Chamber of Commerce and local

Philadelphia Restaurant Association as a board member and officer.

Managing Partner, Operator Papa Nick’s of Atlantic City - Atlantic City, NJ (1988 to 1990)

Collaborated with a well-known business professional in developing and launching a full service restaurant supplying meals to casino hotel patrons. Directed the design and construction of the facility to be attached to the hotel’s bar, offering 24-hour services. Oversaw restaurant theme, menu development, layout, and décor. Hired, trained, scheduled, mentored, and supervised up to 25 employees including three shift managers.

· Built sales from zero to $20,000 weekly.· Launched an additional successful private catering service for high-end casino clients, ·Orchestrated box lunch business servicing bus tour groups for three AC casinos.

Additional Experience

7-Eleven - Willow Grove, PA

Certified Field Counselor / Market Director / Mid Atlantic Region Division Training Manager

Directed franchise operations for twelve store locations throughout the area with full responsibility for managing $12 million in annual sales, assisting franchisees with gross profit, P&L, Inventory Control, hiring, and community relations..

· Served as North East Divisional Training Manager, overseeing training for 175 stores throughout the Mid-Atlantic Region.· Qualified and sold franchises to prospective franchise owners

Owned and operated a 7-Eleven Franchise.

Mid-Atlantic Division Training Manager- oversaw franchise and corporate training for 323 7-Eleven stores.

Education and Training

Hotel / Restaurant Food Management

Philadelphia Community College - Philadelphia, PA

AAS, Philadelphia University - Philadelphia, PA

Serve-Safe Certification

Montgomery County Community College –Bluebell, PA

Additional Professional Training:

Corporate Leadership / Management, PepsiCo - Mt. Laurel, NJ · Extensive Management / Guest Relations Seminars, Buca, Inc. – Minneapolis, MN · 2000-2003

Cracker Barrel OCS Management Training- Lebanon, TN. 2004

Smokey Bones University, Darden Restaurants – Orlando, Fl. 2006

Bahama Breeze Management Training-Orlando, Fl. 2007.

Dale Carnegie Leadership Training Course Graduate, Dale Carnegie Institute

Charitable affiliations

Muscular Dystrophy Association

Mother Teresa's homeless kitchen

Excellent Professional References Available

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