Customer Service Patient Care

ANAHEA BLAZER

adyxgu@r.postjobfree.com 803-***-**** Summerton, SC 29148

Summary Customer care and customer service representative with 5+ years experience. Sufficient in telephone and face to face customer service with a proven track record of providing superior customer service and assistance. Experienced in providing professional support while handing customer complaints with the ability to maintain a positive, friendly disposition. Comfortable with all aspects of office work as well as possess a genuine passion for delivering outstanding customer service and the most compassionate patient care. Hoping to expand my skills while using my knowledge and wealth of experience to obtain a responsible position within your organization that values loyalty and hard work.

Skills Understanding Customer Needs and

Emotional intelligence

Strong problem-solving skills and ability to think creatively to resolve issues

Patience, empathy, and the ability to work

with others

Building customer trust, loyalty, and

relationships with others

Ability to work and communicate with others

in a professional manner

Appointment scheduling, and data entry

Check-In and Check-Out Procedures

Confident, articulate, and professional

speaking abilities and experience

Documenting Vitals and chart filing

MS Excel, PowerPoint, Word

Proficient typing skills; [75]wpm

Customer Data Confidentiality

Experience Patient Care Technician 01/2019 - 04/2020 Fresenius Dialysis Center Sumter, South Carolina Sufficient testing monitors and machine functions

Assembling supplies and preparing machinery

Obtained patient vital signs before and after treatment; reporting all results to staff nurse Looked for physical, emotional and symptomatic changes in patient conditions while undergoing dialysis

Measuring, calculating, and adjusting blood flow and fluid rates Performing blood draws and operating ECG

Supported and provided excellent patient care with integrity checks Kept instruments and equipment clean and sanitized. Assisted with patient admissions, discharges and transfers. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary. Responded to bell or light signal calls to assist patients with needs. Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Notified senior staff of patient emergencies to optimize outcomes. Ambulance Attendant Driver 07/2016 - 12/2018

A

B

Vital Care EMS Sumter, South Carolina

Operated ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.

Assessed emergency situations and prioritized medical care for patients. Responded to dispatch calls promptly.

Gathered patient history information, performed physical examinations and collected vitals to gain complete picture and properly assess conditions. Transferred patients using gurneys, stretchers, backboard and other equipment. Communicated via radio and used 10-codes to receive and transmit information. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions. Head Server 08/2015 - 07/2016

J.O' Gradys Sumter, South Carolina

Responsible for taking customer orders and ensuring customer satisfaction Created positive guest experience by listening to guest needs and recommending options to meet requests.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Cleared dishes from tables during and after meal service to maintain clean dining area. Successfully solved customer conflict and problems when mistakes were made with orders and payments

Processing payments and handling cash & credit transactions Trained and acclimated new servers to restaurant's culture and operations. Managed tables throughout dining room to execute service at highest level. Successfully built & fostered customer relationships Education and

Training

Certificate : Certified Phlembotomist 08/2012

AllHeart Health Services Sumter, South Carolina

High School Diploma 06/2010

Sumter High Sumter, South Carolina

Minor in General Education

3.3 GPA

Some College (No Degree): Paralegal Studies

Central Carolina Technical College Sumter, SC

Bachelor of Arts: Paralegal Studies

U.S. Career Institute Summerton, South Carolina

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