Joann Aggabao Madrazo

***** **** ****** ***** ***. U302 Washington, Kent 98031. Home: 206-***-****. adyxgj@r.postjobfree.com

Objective

· To gain more hands on experience as a Certified Medical Billing and Coding specialist.

· I have experience in the following positions such as Administrative Assistant, Human Resources Clerk, Data Entry Clerk, Customer Service, Receptionist, and Patient Service Representative. Education

C.B.C.S JULY 21, 2015- GRADUATED GUAM MARIANA’S TRAINING CENTER

· Major: Certified Medical Billing and Coding Specialist

· N.H.A Certificate. (National Healthcareer Association board exam, 11/6/15.) Passed the N.H.A board exam.

· BLS Certificate. (Basic Life Support) issue date: 10/27/2015 EXP: 11/2019

· Related coursework: Submit claims to insurance via mail/fax, prepare and review patient statements, review delinquent accounts and call for collection purpose, process payments from insurance companies, main strict confidentiality, sort and file paper, use computer to read and organized charts. I have just completed this course, I suggest that I still need more hands on training to obtain other job duties.

L.P.N JANUARY 2005- JUNE 2005 GUAM COMMUNITY COLLEGE

· Major: Licensed Practitioner Nurse

· Related coursework: take vital signs, such as blood pressure temperature and weight. Basic wound care including cleaning and bandaging injured areas, giving injections, taking medical history and entering information to computer system. Giving medication as prescribed by a physician.

B.S.A 2003-2004 HERITAGE COMMUNITY COLLEGE (3315 SPRING MOUNTAIN, ROAD. LAS VEGAS, NEVADA 89102.)

· Major: Business System Administration.

· Related coursework: (Did not finish due to emergency purposes.) M.A 2003 GUAM COMMUNITY COLLEGE

· Major: Medical Assistant.

· Related coursework: assist physician and physician assistant in exam rooms, report to clinical coordinator or practice administrator, escort patient to exam room, interview patients, measure Page 2

vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients chart.

1999-2002. GUAM, JOHN F. KENNEDY HIGH SCHOOL.

· General Subjects.

Skills & Abilities

· To acquire more hands on experience in a hospitals, medical clinics or medical insurance office.

· Develop research, review and analysis skills.

· Am a fast learner.

· Detect job related work for medical billing and coding.

· Pay close attention to details, as misspelled names, entering correct billing codes or description abbreviation and mistyping money amounts that can result in costly errors.

· Be able to interact effectively with medical personnel, insurance companies, and patient face to face, over the phone and by email to discuss accounts. Handle payments and resolve problem.

· Work active by listening and note taking skills.

· Improve office technology skills to work quickly and efficiently.

· Also dealt with ICD-9-CM, ICD-10-CM, CPT, and HCPCS, But as stated need more hands on training.

· Familiar in using Microsoft word, Microsoft excel, Microsoft publisher, Microsoft outlook express.

· Was trained to use quick books pro back in 2006.

· Also familiar with using the Xerox machine, and the paper shredder. Experience

Data Control Clerk 1. GUAM MEMORIAL HOSPITAL AUTHORITY. 850 GOV CARLOS G.

• The Data control, is a 24hr shift, with multitasking duties. Saturday and Sunday 7:30am to 4pm, I am to work at the emergency room. Monday, Wednesday and Friday 8am to 5pm, I am to work down stairs at the business office. Every Tuesday and Thursday, is my day off.

• Use computer (optimum, Microsoft excel, word, Microsoft outlook, Gmha web mail.)

• Also uses scanner, Xerox printer, and paper shredder.

• Create folders, create new boxes to store papers, close filled boxes. Pull out voucher from storage room.

• Working down at the business office on weekends, first we are to always check our email for what we are to correct. we are to also input physician charge voucher (what we call house patients) and we also file what special service department has done with charging patients, we also input anesthesia charges, also charge what the O.R/ Recovery room has charge with what each patient went there for, procedure, supplies used and medication. We also receive E.R discharges and admits done by the nurses up in e.r to correct or add missing charges, file urgent care, papers. When urgent care is done with, what they have Page 3

charge with each patient, input the missing charges and we correct all the errors for the billers to drop each patient’s bill.

• Also help the biller with filling with financial insurance (private, Medicaid, Medicare, M.I.P, Calvo’s, Take care, net care, blue cross, self-pay and etc… in its correct bin.

• Help assist billers, to handle and process all claims of insurance.

• Prepare financial list statements of billing procedure.

• Prepare and complete insurance and other claim forms, (example: CMS 1500, UB 04)

• Arrange and maintain data for medical database and registries

• Post payments to patients accounts and verified medical insurance

• Assist billers to submit detailed claims to insurance companies for several practicing health care providers.

• Working at the emergency room on weekends, our duties is to check the 10 different wards

(2nd flr: Recovery, I.C.U (intensive care unit), N.i.c.u (Neonatal Intensive care Unit.), Labor and delivery, O.B (obstetrics). 3rd flr: Med Surg (medical surgical), Tele (Telemetry.) 4th flr: peds (pediatric), P.I.C.U (pediatric intensive care Unit.) and surgical ward. To collect In- house patient stickers (what each patient is charged with what supply they used while admitted in the hospital.) per voucher and per patient. To replace with a blank voucher with designated rooms if patient voucher is full with in-house stickers.

• After all your job duties in each ward, you are to return to the emergency room and enter all the voucher you’ve collected. Aside from that you are to enter all dis charge papers or/and admits. Then when done you are to give the papers to patient registration upstairs to finish the discharge and to collect the payment upon discharging the patient. MEDICAL RECEPTIONIST/ POST PROCESSING/ PATIENT SCHEDULER/BILLER/CODER. (GUAM RADIOLOGY CONSULTANT) TAMUNING GUAM. 8/2015- 10/2015

• WE WERE UNDER TRAINING FOR THE GUAM MARIANA TRAINING CENTER. TWICE A MONTH WE WOULD GO THERE TO GAIN EXPERIENCE, AND OBSERVE, WHAT ARE THE DUTIES OF DIFFERENT DEPARTMENTS AND POSITIONS.

• AS A MEDICAL RECEPTIONIST: ANSWER PHONE CALLS, FILE PAPERS, WE ARE TO ASK TO THE PATIENTS AS WALK-INS, OR THOSE WHO HAS APPOINTMENTS, FOR THEIR I.D, INSURANCE CARD, OR DOCTORS REFERRAL.

• POST PROCESSING: REVIEW PATIENTS RECORDS AND VERIFY INFORMATION, SCAN DOCTORS REFERRAL/ AUTHORIZATION.

• PATIENT SCHEDULER: CALL PATIENTS AND FOLLOW UP WITH THEIR APPOINTMENTS, OR TO SCHEDULE THEM FOR AN APPOINTMENT WITH THEIR DIAGNOSIS. VERIFY AND UPDATE THEIR INFORMATION ON THE SYSTEM.

• BILLER/CODER: BILL PATIENTS WITH THEIR REMAINING BALANCE, CALL INSURANCE COMPANY AND COLLECT OUTGOING AND INCOMING PAYMENTS. USE ICD-9, ICD-10, CODE WHAT DOCTOR WROTE OR TRANSCRIPT. BREAK IT DOWN INTO CODES. Page 4

HR ADMIN. ASSISTANT/ OFFICE CLERK SYSTEMS 4 U, GUAM BEAUTY SUPPLIES (S4U, 692 N MARINE CORP’S DRIVE, STE 103 TAMUNING GUAM. 96913-4454) 3/14/2007-2/25/2011

· As an HR Admin. Assistant/ Office Clerk: as an all around person, you are to perform multiple task of duties. Make telephone calls locally and off island (to Palau and Korea) main place we call often is to Korea. Answer telephone calls locally and off island. Uses Xerox machine, use paper shredder, use Microsoft excel, Microsoft word, and Microsoft outlook express. Make appointments for those local and off island people who call in for delivery, to other beauty salons/ barber shops, or other stores. Through Microsoft outlook express. Attend meetings, and take special notes. Also to double check, the inventory list of the sales representative.

· As a Sales Representative: answer telephone calls, take down notes or messages. Check the stocks in the stock room, if complete or need to order more beauty supplies or products, do a daily inventory check list. Help assist customer’s that walk’s into the store with what they need, after work shift do in house duties, such as mopping, sweeping the floor, dusting off the shelves and wipe off to clean products and organize the products. End of the day count the cash box/cash register of how much sales was made that day.

HR CARE/CUSTOMER SERVICE REPRESENTATIVE GABRIEL TECHNOLOGIES, INCORPORATION. (G.C.I.C. BLDG. SUITE A, HAGATNA GUAM 96932) 5/19/2005- 11/21/2006

· Gabriel tech is more known as Syner-g, or better known as TexMoCo, a cheaper way to text SMS, Guam to Philippines, or to the U.S.A. $0.05 our local rate, and 0.01 peso for those in the Philippines, to text to a relative or a love one back there, and back here. Help assist customers who has an account with Gabriel tech, or assist customer’s to sign up with gabriel’s service for free. Also deals with using the Xerox machine, answer telephone calls, use Microsoft word, Microsoft excel and deal with quick books daily. Help assist with errors with their accounts. Organize make a file, check if in orders are in alphabetical order or organize them according to dates, with the past the oldest and latest, and present for the newest and up to date. For those with an account, to keep track/back up with the errors. Sell other card’s to customer such as I connect pre- paid cards, it&e pre-paid and long distance cards, PTI, etc… we also accept reseller’s to sell them to other stores. Write bank check’s and deliver it. Or call other companies for pick-up of checks or for documentation pick up. Also call for pick up for outgoing mail’s or important documents. As a connection with staywell insurance. Guam. I deliver important documents to them, if needed a receptionist for the day, am allowed to work with them, file papers in their belonging file. In alphabetical order, organize their files and stamp files if received or filed and date it. GUAM HILTON RESORT AND SPA. (202 HILTON ROAD. TUMON BAY, TAMUNING, GUAM 96913. ) 2/2003- 12/2003

· As a PBX/Telephone Operator; answer the phone connect them to what department they request to be connected to, help make reservations for the hotel or to the restaurants, due to special occasions or holidays.

· As a Front Desk Clerk/Agent; help assist the local guest or tourist, with their assigned room that they asked to reserve for. Use the computer, answer telephone calls, take messages, use Xerox machine. If possible help them make a reservation to a restaurant, spa, or to those who wants to check in, show them their way around the hotel. Take notes under, their account or under the guest name and charge it to the room. For those checking in and out of the hotel, double check with a house keeper first, if the room is ready to be used and is cleaned. For the next guest who has had made a reservation with the hotel, to check in to the room. For those who made Page 5

reservations, it’s more of a first come first serve, with those who made a deposit for the room. Also dealt with cash basis, personal checks, and those with visa cards or master cards. Reference

Belinda Gonzalvo 671-***-****

Mercy Estella 671-***-****

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