Service Advisor Social Media
Resume:
CURRICULUM
VITAE
HEINRICH
STROH
CELL: 071-***-****
1. Personal information.
Name: Heinrich Surname:
Stroh
ID Number: 791**********
Sex: Male
Date of birth: 19 November 1979
Age:43
Nationality: South African
Marital Status: Engaged
Criminal offences: None
Tellephone: 071-***-****
2. Communication
Speak: Afrikaans and English
Read: Afrikaans and Egnlish
Write: Afrikaans and English
Home language: Afrikaans
3. Education
a) High school attended: Sybrand van Niekerk Sabie. Year: 1997
Grade Passed: GR12
Subjects: Afrikaans first language Standard grade
English second language Standard grade
Mathematics Standard grade
Physical Science Standard grade
Technical Drawing Standard grade
Technical Electrical Standard grade
b) A+ core Hardware & software: Computer & Network Specialist. Year: 2002
WORK EXPERIENCE
Malalane Toyota / Hino, Malalane, Mpumalanga
Hino Sales & Workshop Manager, 05 Dec – Current
WORKSHOP DUTIES INCLUDED.
• Hands-on supervision of all workshop activities.
• Ensure consistent high quality of work for all services and repairs by following up on actual progress of each individual repair jobs.
• Ensure effective clocking of technicians on workshop loading.
• Ensure healthy and safe working environment standards are adhered to by all staff.
• Main point of contact between management and workshop.
• Evaluate training needs for subordinates as well as provide on-the-job training, coaching and mentoringto Technicians and apprentices/helpers.
• Support the recruitment process of Technical applicants.
• Conduct annual performance appraisal of all direct subordinates.
• Support and fully comply with company and departmental policies and procedures.
• Provide the highest standards of After-Sales Service to ensure customer satisfaction, within Toyota policies and procedures, and Toyota’s guidelines.
• Regularly monitor how customers are served and dealt with by reception staff,
• conduct weekly check on C.S.I. and Customer Care
• Continue to seek new ways and execute methods of improving the standards, maintain discipline, and motivation in the branch.
• Attend monthly meetings, with subordinates and the management, to report all aspects of Branch operation i.e. staff tools, equipment, safety, workshop quality, work in progress and customer expectations.
• Responsible to implement and maintain the Toyota Kodawari Standards at Branch. execute price quoting and first response with customers SALES DEVISION.
Demonstrate the features of all vehicles and all technology
help maintain and improve customer loyalty
Develop a pipeline of business through different resources such as social media, networking etc.
Maintain high levels of customer satisfaction
Research and knowledge of competitive makes and models York Timbers, Sabie, Mpumalanga
Buyer / Workshop planner, Aug 2016 – 30 Nov 2022
• Prepare purchase orders and send copies to suppliers and to departments originating requests.
• Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
• Observe and advise on improvement opportunities for systems in the workshop.
• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
• New Vendor applications.
• New Credit applications.
• Maintain records of goods ordered and received.
• Plan maintenance schedules for fleet. Workshop service/repairs planning and vehicle bookings.
• Management of Netstar contract.
• Investigate calls logged for vehicle abuse via Netstar and physical inspection.
• Facilitating tracker unit installation.
• Pool vehicle booking.
• Run daily driver reports from tracking units to see miss use of vehicles and underutilisation.
• Run monthly reports on driver behaviour and vehicle utilisations. Imperial Hino, Mbombela, Mpumalanga
Master Service Advisor / Warranty Clerk, Sep 2009 – Aug 2016
• Examine vehicle with customers, compile estimates of repairs costs, and secure customers approval to perform repairs.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information and address complaints.
• Maintain and update filing, inventory, mailing, and database systems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Complete warranty requests and approvals as per Hino warranty policies and procedures.
• Make sure warranty store room is kept up to date, removal and disposal of parts are done as per policies and procedures.
Nelspruit Auto Ford, Mbombela, Mpumalanga
Service Advisor, May 2008 – Nov 2009
• Examine vehicle with customers, compile estimates of repairs costs, and secure customers approval to perform repairs.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information and address complaints.
• Maintain and update filing, inventory, mailing, and database systems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Debis Fleet Management, Mbombela, Mpumalanga
Fleet advisor / Driver supervisor, Oct 2002 – Aug 2008
• Plan work assignments and equipment allocations to meet transportation, operations or production goals.
• Perform or schedule repairs or preventive maintenance of vehicles.
• Inspect vehicles and report any faults, and arrange for repairs.
• Plan and check driver routes and deliveries.
• Customer support and accident claims.
• Licensing of vehicles.
• Run driver movement reports.
Intervid, Sabie, Mpumalanga
Operator, Jan 2001 – Dec 2001
• Operating control room, Pinpoint and reporting of fires and irregular activities.
• Help with pc repairs and local network installation. Commercial Forestry, Sabie, Mpumalanga
Foreman, Aug 1999 – Dec 2000
• Daily work planning for 15 workers.
• Target setting, work supervising in forestry.
Telkom contracter, Pretoria, Gauteng
Technician, Feb 1998 – Apr 1999
• Testing Telkom db’s and lines fror Telkom.
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