Keinya O’Neill-Damudt

Holyoke, Ma · 508-***-**** · adyxer@r.postjobfree.com

DEDICATED AND MOTIVATED PROFESSIONAL SEEKING AN OPPORTUNITY FOR CAREER DEVELOPMENT. LOOKING FORWARD TO USING MY PROFESSIONAL SKILLS IN THE BEST POSSIBLE WAY TO ACHIEVE THE COMPANY'S GOALS PRODUCTIVELY AND EFFECTIVELY.

Experience

Member Service Representative II, Uhealthsolutions inc.

March 2021– present

●Utilize provided scripts and procedures to provide customers with general information and exercise reasonable judgment to appropriately transfer/ escalate more complex issues to the appropriate location for resolution.

●Researched and responded to a high volume of telephone inquiries in a consistent and professional manner.

●Perform administrative functions, including filing and faxing documents.

●Demonstrated consistent and professional customer service skills: active listening, ability to engage the customer, appropriate utilization of resources, clear written and verbal communication.

●Log all contacts in accordance with established program policies and procedures.

●Attend and participate in meetings as directed.

●Actively participate in quality control and quality improvement initiatives.

●Maintain the confidentiality of all business documents and correspondence according to HIPPA, corporate, and program guidelines.

●Achieve maximum productivity and quality standards for each task assigned.

●Proficient with Avaya-One X Agent and RingCentral desktop applications.

●Adherence was kept at 94% or above for call quality.

●Trained in; Massachusetts Homebound Vaccine Program (March 2021), US-RX Care (May 2021), Neighborhood Health Plan Of Rhode Island (June 2021), Caregiver Relief Stipend (April 2023).

Personal Care Assistant (PCA), Stavros Center for Independent Living

May 2013- November 2022

●Maintain clean and organized work, client, and family areas.

●Engage clients with conversation and support all daily needs, by providing companionship and transportation assistance.

●Follow family and healthcare plans and complete all exercise and therapy activities.

●Organize and regulate medication for clients.

●Prepare daily meals, including special diets, and help clients unable to self-feed.

●Manage schedule by coordinating client’s appointments, doctor’s visits, and errands.

●Provide in-home assistance, by bathing, dressing, grooming, and assisting with mobility issues for clients unable to do so.

Cashier/ Sales Assistant, Honey Farms

September 2016- December 2017/ October 2019- March 2021

●Trained new employees on company service policies and service level standards.

●Recommended and helped customers select merchandise based on their needs.

●Informed customers of ongoing sales and promotions in a friendly and engaging manner.

●Confirmed that appropriate changes were made to resolve customers’ problems in a timely manner.

●Maintained records for cash, lottery tickets, cash cards, and other items of monetary value.

●Checked/ stocked product as it was being delivered by vendors.

●Issued money orders.

●Maintained a clean and organized work area.

Administrative Assistant, JP Tax Services

January 2018- May 2019

●Perform various clerical duties, including answering phone calls and emails, arranging appointments, determining the nature of business, and receiving and filing payments.

●Greeting and answering client questions making sure they are comfortable during their wait.

●Maintain an upbeat and efficient attitude within a high-volume environment.

●Perform data input, processing, and retrieval with Drake software.

●Maintain a clean and organized work and wait area for staff and clients.

●Translate/create/ edit various documents.

●Accurate data and documentation input.

Dietary Aide, Wingate at Worcester

June 2013- September 2016

●Prepared food following instructions while adhering to all safety and health standards.

●Set up tables and dining areas for staff and patients while paying attention to cleanliness and order.

●Maintained accurate records of meals served and monitored the temperature of food.

●Stored stock appropriately to maintain cleanliness and prevent food spoilage.

●Served and prepared food using standards to maintain sanitation and quality.

Ensured compliance with sanitation.

Education

●Associates in Business Management, Post University

●High School diploma, North High School

Skills

●Strong computer and telephone multitasking

●Proficient typing

●Proficient in Medicare –Medicaid insurance

●Microsoft Windows

●Fluent in Spanish and English

●Customer Service

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