Customer Service Representative

Carmon Potempa

*** ****** **. ********, **

708-***-**** **************@*********.***

PROFILE

I am interested in employment with a dynamic organization, with an opportunity to apply new skills/techniques and continue to develop as a professional. Self-driven, and a strong individual who is willing to be mentored, trained and developed to achieve high performance and personal satisfaction.

SKILLS

• Customer Care

• Data entry skills

• Microsoft Office/Word

• Power point

• Computer skills

• Organization leadership

• Time management

• Crisis management

• Strategic planning

• Interpersonal skills

• Self-starter

• Magnetron automated dialing system

• Active listener

• Clear verbal communication

• Problem solving

• People skills

• Building relationships

WORK EXPERIENCE

Inspiratec, Fort Knox March 2023 - Present

Tier 1 Customer Service Representative- DSO

• Determines Requirements by working with customers. Answers inquires by clarifying desired information; researching, locating, and providing information.

• Research and process Military Service Member inquires and complaints received made via telephone or Fax Server.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.

Manpower/Abbott, Gurnee, IL October 2020 - March 2022 Production/Quality Control Specialist

• Communicate effectively, clearly, and concisely, both orally and in writing

• Followed all safety procedures, environmental guidelines and company rules and regulations

• Followed set targets and meet deadlines

• Followed work orders for item movement and delivery preparation

• Possessed ability to work independently or with minimal direction

• Understood that repetition of certain tasks is at the core of the position

• Worked as an active team member and complete team goals

• Worked in a fast-paced environment

Comfort Keepers, Buffalo Grove, IL April 2016 - October 2020 Home Health Care Provider

• Providing appropriate care for stroke victims as well as other clients with multiple disabilities

• Providing assistance to clients with meds

• Engaging in clients exercise/activities, assisting with bathing and dressing. Gentile Pro, Mt. Prospect, IL October 2013 - December 2016 Hospice Caregiver

• Providing nursing care, changing bandages, monitoring drugs to manage pain and other systems.

• Taking blood pressure readings

• Utilizing and trouble shooting trough challenges associated with medical equipment Self Employed, Round Lake Beach, IL January 2006 - October 2013 Home Healthcare Provider

• Providing care for a multiple stroke victim with various disabilities.

• Assisting with everyday activities

• Assisting with meds, meals, domestic task to completing errands Staffing Now/American Cancer Society, Lincolnshire, IL December 2003 - November 2005 Administrative Assistance

• Answered telephones and gave information to callers, took messages or transferred calls to appropriate individuals

• Answered, screened, and directed phone calls to the appropriate departments using multi-line system

• Created, maintained, and enter the information into databases

• Greeted visitors and determined to whom and when they could speak with specific individuals

• Performed various administrative duties such as: operating phone systems, fax machines, copy machines, printing, scanning, and mailing

• Managed office equipment and office space

• Maintained office scheduling and event calendars EDUCATION

Comfort Keepers, Buffalo Grove, IL September 2019

Coarse Work

• Devices and Equipment

• Alzheimer's Disease and related disorders

Kennedy King, Chicago, Il September 1980

General Studies

Kenwood Academy, Chicago, IL June 1978

Required

• Healthcare Administrative Certifications

Contact this candidate