Customer Service Representative, supervisory/leadership, analytical
Resume:
Abegail Barker
adyxei@r.postjobfree.com
PROFESSIONAL SKILLS SUMMARY
● Exceptional supervisory/leadership, analytical, critical thinker, interviewing,
communication, organizational, training, mentoring, and report writing skills.
● Meticulous, extremely resourceful, excellent with research.
● Excellent at multitasking and managing projects, successfully.
● Organized and adaptable.
● Excellent at working in a group setting or independently.
● Proficient in Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, CRM systems,
etc. and a quick learner
PROFESSIONAL HISTORY
FINANCIAL SERVICES - Florida: Independent Contractor: May 5, 2023 - Present
World Financial Group (present), New York Life World Financial Group, and Globe Life Insurance
• Conduct Financial Need Analysis.
• Utilizing expansive product lines.
• Guide individuals, families, and businesses towards the financial strategy that is
right for them.
Outcome: Educate clients about where they are financially, where they need to be, and how to reach their financial goals.
PROPERTY & CASUALTY- Florida: License Sale Professional and Customer Service Rep: June 5, 2023 - July 3, 2023 and January 27, 2022 - June 17, 2022
Farmers Insurance and Allstate Insurance
• Conducted needs analysis of clients.
• Matched needs with the required products.
Outcome: Educated clients about the importance of having adequate insurance to ensure their assets and family were properly protected.
HUMAN SERVICES – New York: Investigator, Assistant Director, Quality Assurance and Training Coordinator
Adapt Community Network July 2019 - October 2021and The Salvation Army August 2016 - April 2019
• Analyzed clients’ data, conducted audits, investigations and created reports.,
• Created training curriculum and spearheaded the training while overseeing several
programs.
Outcome: Remaining in compliance with State regulations, agency policies, and protocol pertaining to residential services provided to People with Intellectual and Developmental Disabilities. In addition, the reduction in the level of abuse and neglect by staff/peers. This resulted in these clients living richer lives. This was accomplished through:
1. Creation and implementation of a training curriculum, which captured federal and
state requirements along with the agency’s policies and procedures.
2. Improved staff morale and performance.
3. Adherence to the reporting protocols and other federal and state regulations
pertaining to incidences.
4. Implementation of Person-Centered Approach and community integration.
NON-PROFIT – New York: Office Manager
The Salvation Army June 2015- August 2016 and Catholic Charities Brooklyn & Queens February 10, 2014- 2015
Outcome: Setup and implemented administrative systems to ensure the department ran efficiently. This was achieved by working closely with the department’s head, executives, and management. This resulted in an efficient flow of information within the department and throughout the organization. The department also experienced significant improvement in communication with clients, advocates, vendors, funders, and other federal and state agencies.
RESTAURANT- Alabama: Business Manager
Mangoes Caribbean Restaurant June 2012- January 2013
Outcome: Played a vital part in the early set-up stages of the business along with creating the administrative department of the business.
EDUCATION
CENTRAL INSURACNE SCHOOL
Residence Insurance License:
● Florida: 440 Certified Customer Service Representative -2/4/20222
● Florida: 240 Health Insurance License – 10/20/2022
● Florida: 214 Life incl Variable Annuity – 1/16/2023
NON-RESIDENCE INSURANCE LICENSE:
● New York: Life, Variable Life/Variable Annuities, Accident & Health – 2/24/2023
● California: Insurance Producer: Accident & Health or sickness and Life -3/24/2023
● Alabama: Insurance Producer: Accident & Health or sickness & Life -4/11/2023
UNIVERSITY OF PHOENIX
• Graduate Accounting Certificate (01/ 2015- 06/2015) GPA 3.67
o Communication for Accountants, Financial Accounting, and Accounting Theory and
Research
• Master of Business Administration (04/2012-10/2013) GPA 3.39
• Bachelor of Science in Health Administration/Health Information Systems (12/2009 –
02/2012) GPA 3.65
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