Velda Carpenter

Deerfield Beach, FL 954-***-**** adyxe5@r.postjobfree.com in/VeldaCarpenter

CAREER HIGHLIGHTS

Elite Premier Nursing Services & Elite Infusion Services West Palm Beach, FL, USA Senior Project Manager / Scrum Master 02/2022 – 02/2023

• Implemented SAFe methodologies to revolutionize operations, fostering a culture of continuous improvement and seamless integration of cutting-edge technologies such as Telehealth, EVV, HHS, Remote Patient Monitoring, Fall Detection Technology, and more.

• Demonstrated exceptional financial prowess, leveraging SAFe-aligned Kanban techniques to recover over USD 750k in outstanding revenue (100% of the balance) and optimize budgets, forecasts, and pipelines.

• Managed a diverse team of 100+ contractors and office staff using SAFe cross-team dependency management, conducting impactful 1:1 mentoring sessions for professional growth.

• Streamlined update and uploading processes for the EMS and EHR systems, EMM, Axxess, Bolt, while also implementing SAFe best practices for efficient training and standard operating procedures (SOPs) development.

• Orchestrated the expansion of the company's business plans and secured a Medicare license through collaboration with the Business Development team, impressing potential investors and forging valuable partnerships.

• Led a successful company rebranding initiative, utilizing SAFe's customer-centric approach to devise innovative marketing strategies based on customer journey mapping, ultimately resulting in a remarkable 19% increase in service prices.

Hudson Global Scholars Columbia, MD, USA

Project and Marketing Manager for Latin America & Education PM 07/2020 - 01/2022

• Involved in the full project life cycle for the targeted Latin American countries with the VPs of Business Development and Marketing Director, including stakeholder management, defining goals, scope, and budget.

• Developed campaigns, materials, and presentations for 4 programs for 5 countries in 3 languages, defining new KPIs in Salesforce to manage operations and increase steady revenue growth.

• Enhanced client satisfaction and loyalty by implementing a new communication strategy which reduced 20 billable hours per consultant per week, including email marketing campaigns and social media marketing, after conducting comprehensive market research and data mining reducing loss prevention across the company.

• Improved efficiency and productivity by implementing Jira with teachers, generating reports, and metrics, and connecting databases, along with training the team on the use of Microsoft Office Suite for a remote work environment.

• Led the hiring, onboarding, and training of 100+ teachers within a month combining Greenhouse and Smartsheet, helping the organization meet two last-minute contracts, focusing on talent retention, and problem-solving as it progressed.

• Successfully managed a complex operation to accommodate 7000+ students in 33 countries, efficiently matching student/contract/school requirements optimizing availability, and combining LMS, SIS, CMS, and eLearning curriculum that included Maestro, Moodle, Edgenuity, Accelerate, Google Classroom, Zoom, and Buzz, among other platforms.

•Developed the customer journey map that resulted in a cross-cultural communication strategy with Latin American schools, parents, tutors, and students generating better alignment of expectations and promotion of eLearning platforms.

American Schools of Angola Luanda, Angola, Africa

Director of Admissions and Marketing / Project Manager 05/2019 - 04/2020

•Planned the school's outreach initiatives and program broadening with the Director and Superintendent, applying SAFe methodology to ensure alignment with organizational goals and strategic priorities.

•Developed a comprehensive onboarding system for incoming ex-pat staff, employing SAFe principles to facilitate a smoother transition, faster adaptation, and easier hiring of qualified teachers. Additionally, integrated blended learning, VR, AR, and Gamification learning, aligning with marketing campaigns that contributed to a significant tripling of enrollment.

•Coordinated the school's campus relocation, utilizing SAFe practices to manage logistics, documentation, and compliance effectively. Implemented supply chain processes that optimally utilized 45% of the allocated budget, while also establishing scholarship programs and innovative after-school programs to enhance student engagement and retention.

•Leveraged SAFe approach to company efficiency, introducing automation, system integration, data mining, and analytics. This resulted in streamlined operations, particularly evident in the seamless integration of Edmentum, Calvert, Google Classroom, Google Workforce, and QuickBooks, ultimately enhancing customer satisfaction. American School of Recife Recife, PE,

Brazil

Director of Admissions and Marketing / Project Manager 02/2008 - 04/2019

• Successfully orchestrated the school's expansion and Master plan in collaboration with the Board of Trustees, Superintendent, and Business Manager, utilizing Microsoft Project and adhering to portfolio management principles based on SAFe methodology.

• Pioneered innovative communication strategies that transformed all staff into brand ambassadors, leading to a remarkable 275% increase in enrollment and sustained growth even with limited budget constraints.

• Collaborated closely with the Academic department to implement EdTech platforms such as Google Classroom, RazKids, Mathletics, and IXL, catering to the diverse needs of students, including those with special learning requirements and gifted abilities.

• Demonstrated leadership as the SAT Test Center Supervisor and ACT Test Coordinator, successfully transitioning to ACT online testing, ensuring a smooth and efficient testing process.

• Devised a targeted marketing campaign that contributed to 60% of steady revenue originating from local families, thus facilitating the execution of the school's Master plan.

• Expertly coordinated system parametrization (E2E) with the IT team and external consulting companies, integrating Finance, Registrar, and Admissions departments through TOTVs Back Office and Education. The alignment of systems used for assessment, enrollment, contracts, and payments resulted in enhanced control over documentation and finances, significantly reducing outstanding tuition payments from 27% to 4.6%.

• Implemented standardized operating procedures (SOPs) across all administrative departments, streamlining workflow efficiency and ensuring consistent, high-quality practices.

• Developed comprehensive budgets for 3 departments, gaining approval from the Board of Trustees, and authored successful Grant proposals for the U.S. State Department. Concurrently, effectively planned, executed, and managed multiple projects, demonstrating adept project management skills throughout. EDUCATION

Bachelor of Arts in Communications, Lynn University 05/1996 Boca Raton, FL, USA

CERTIFICATION

Certified Scrum Master (CSM), Scrum Alliance

06/13/2022 Caledonia, WI, USA

LANGUAGES

English & Portuguese – Fluent / Native

Spanish – Intermediate

French – Beginner

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