Customer Service Team Members
Resume:
PATRICIA ELLISON
CONTACT
adyxd7@r.postjobfree.com
**** ****** **** ****** **., Claremont NC 28610
PROFILE
Admitting support professional offering versatile office skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Motivated, personable business professional Quick to learn and very team oriented.
KEY SKILLS
Office Skills:
RECORDS MANAGEMENT
DATABASE
CRITICAL THINKING
SPREADSHEETS/REPORTS
TIME MANAGEMENT
CULTURE BUILDING
FRONT-DESK RECEPTION
COLLECTIONS
HANGE MANAGEMENT
DATA ENTRY,
FILING RECORDS
MANAGEMENT
BILLING
Computer Skills:
MS WORD
MS EXCEL
MS OUTLOOK
MS POWERPOINT
MS ACCESS
MS PROJECT
PHREESIA
CISCO JABBER
INFINITI PHC
EHR / TOUCH WORKS SCAN/ALLSCRIPTS
CENTRICITY/PRACTICE MANAGEMENT
EXPERIENCE
GKN Driveline
Assembly Operator
1848 GKN Way Newton, NC 28658
Identify abnormalities and correct situations utilizing LELC problem solving skills and use countermeasures in order to remove waste and improve cost
58=v
Act to meet Cell, Department and Plant goals
Participate to ensure 5S/TPM activities are carried out
Perform changeover and set up as required by Team Lead
Perform error proofing, generate ideas and aid in the development of team members
Identify methods to enhance and share team knowledge
Participate in team meetings
Promote a teamwork environment
Support team (active and constructive role)
Understand dept. responsibilities and roles
Work from standardized work instructions and control plans
May rotate stations and lines
Understand and support Lock out/Tag out principles
Perform specific procedures on equipment safety in cell/line/dept./plant
Report safety issues
Wear personal protective equipment as well as assisting to ensure all team members do as well
Understand and utilize all Cell/Station Quality documentation
Calibrate and Master gages and understand gaging qualification requirement
Verify and document error proofing per schedule
Report Quality issues promptly and assist in clean point creation
Keep station and fixtures/tools clean and organized at all times
Audit cells for 5S and other shift overlap standard work.
Verify expected throughput and PPPH. Countermeasure and react as necessary to achieve goals.
Note any 5S, quality, production issues. Check production sheets for accuracy and completion.
Report on the status of line(s)/cell(s) as required by Team Leader.
Ensure issues affecting the teams are on the End of Line Boards and that EOL board is up to date and accurate.
Create and maintain a team atmosphere by setting the example, encouraging, and providing constructive feedback to team members.
Encourage and set the example for standard work amongst team members.
Able to fix minor problems on assembly line including the adjusting of some probes and sensors.
Assist in the cross training for operators on different assembly lines.
Training and evaluating future advanced operators.
Identify repetitive failures or issues that impact the assembly line and/or implement corrective actions.
Address and escalate concerns that impact delivery
Star Med Healthcare
Patient Registration/Covid-19
10/04/2021- Present
4001 Tuckaseegee Road, Charlotte, NC 28208
Patient Registration Reps/Data Collectors- Iredell County
Patient Registration Representatives/Data Collectors to assist with COVID-19 vaccine administration in Iredell County utilizing a temporary drive thru/on site location. Process above average customer service skills, a willingness to assist all other team members, advanced critical thinking and a willingness to assist getting residents of North Carolina tested during this unprecedented time. Willingness to be flexible as locations may change. This is to assist with temporary drive thru/onCOVID-19 site location.
Responsibilities:
Perform/complete Patient Registration
Provide patients with a positive experience
Provide traffic assistance as needed
Inventory gathering as needed
Customer service skills
Assist all other team members
Advanced critical thinking and a willingness to assist getting residents of North Carolina tested during this unprecedented time
PRYSMIAN CABLES AND SYSTEM
Manufacturing Associate (Machine Operator) 04/10/2015 – 09/23/2020
2512 PENNY RD CLAREMONT, NC 28613
Proof test/Respool
LOADCELL REFERENCE CHECK,
VISUALLY INSPECT THE SPOOL TO ENSURE THE EMPTY CRELLIN SPOOL
SPOOL IS FREE OF ANY NICKS, SCRATCHES, NOT BROKEN OR WARPED.
THE PROOF TEST OPERATOR WILL FIGURE THE RESPOOLER FOR 25K OR 50K TAKE-UP SPOOLS AS DIRECTED BY THE CUT
MACHINE
FRYE REGIONAL MEDICAL CENTER
PATIENT ACCESS/REGISTRAR
10/12/2006-12/24/2012
420 N CENTER ST, HICKORY, NC 28601
REGISTRAR
Registers/Pre-registers all scheduled and/or unscheduled patients for services according to standards
Obtains patient’s and/or responsible party’s signatures on required registration forms and provides required
regulatory brochures as needed to patients and/or responsible party concerning consent, privacy and insurance documentation as necessary
Verify insurance coverage and obtain authorization/medical necessity for services as required.
Communicates with patients their financial clearance and works with them and designated departments to ensure the patient responsibility is understood.
Make requests for upfront payment from patients and family members based on the individual patient’s coverage.
Provide information on patient payment options and assistance programs.
Accepts and posts payments to accounts and performs deposit reconciliation.
Assign the correct medical record number and notify HIM for any duplicate patient records
Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.
Records insurance information, verify benefits and eligibility
Explain benefits to the patient and/or family member as needed
Obtain insurance and photo identification card copies
Assign insurance plans accurately
Scan appropriate order into the correct patient’s account
Verify and/or obtain prior authorization if needed
Ensure charts are completed and accurate
Relays information between patients, family members, and clinical staff as needed
EDUCATION
Caldwell Community College Caldwell, NC
Courses: General Education
SOCIOLOGY OF THE FAMILY
GENERAL PSYCHOLOGY
CULTURAL ANTHROPOLOGY
SURVEY OF MATHEMATICS
ELECTRONIC PRESENTATIONS FOR BUSINESS PROFESSIONALS
Virginia Highlands Community Abingdon, VA
Courses: Medical Coding
MEDICAL TERMINOLOGY
RECORDS MANAGEMENT
MEDICAL TERMINOLOGY II
MEDICAL CODING AND BILLING INSURANCE
MEDICAL INSURANCE CODING
Wytheville Community College Wytheville, VA
Courses: Office administration
BUSINESS ETHICS
READING AND LANGUAGE
COMPOSITION STRATEGIES
KEYBOARDING AND DOCUMENT FORMATTING
COMMUNICATION SKILLS
BASIC MATH SKILLS
STATISTICS
Certification and Licenses
STARMED’S DRIVE-THRU COVID-19 REGISTRATION, TESTING & PROTOCOL
(10/09/ 2021 to 04/09/ 2022)
STARMED’S DRIVE-THRU COVID-19 TESTING
(October 2021 to April 2022)
BLOODBORNE PATHOGENS TRAINING
(10/05/2021 to 10/05/2022)
THE HIPAA PRIVACY RULE (STARMED HEALTHCARE)
(10/05/2021 to 10/05/2022)
REFERENCES
John Adams
Former Team Lead at Prysmian Group
Penny Williams
Health Care Manager at Frye Medical
828-***-**** work
Kathy Reep
Former Trainer at Prysmian Group
Contact this candidate