Customer Service Administrative Assistant
Resume:
CARRIE MOBLEY
*** ****** **** ** *** ** Monroe LA 71203
***********@*****.***
QUALIFICATION SUMMARY: • CMS-1500 billing experience and received extensive training in HIPAA compliance and regulations. • Dependable professional that works well independently, as well as in teams. • Exceptional administrative skills with the ability to type over 50 WPM. • CPT, HCPCS, ICD-9, ICD-10 coding knowledge and MedTrak software training. • Experienced in providing outstanding customer service to a diverse client base.
EDUCATION:
Penn Foster December 2019-Present
Diploma of Medical Assisting
• Related Coursework: Medical Law and Ethics, Medical Terminology, Anatomy and Physiology, Pathology, Medical Coding, Pharmacology, Emergency Procedures, Healthcare Standards, Health Information Systems, Medical Insurance, Advanced Medical Coding, Medical Computer Applications, Medical Office Systems, Registries and Statistics.
Miller Motte Technical College – Online December 2015 Bachelor of Science in Allied Health Management
• Related Coursework: Healthcare Organization and Administration, Planning and Evaluation, Healthcare Finance, Human Resources Management, Healthcare Law and Legislation, Managed Care and Insurance, Health Education, Management Information Systems, Principles of Public Policy and Administration, Accounting Principles
Career Technical College – Monroe LA April 2010 Associate of Occupational Studies in Medical Assisting
• Related Coursework: Medical Law and Ethics, Medical Terminology, Anatomy and Physiology, Pathology, Medical Coding, Pharmacology, Emergency Procedures, Healthcare Standards, Health Information Systems, Medical Insurance, Advanced Medical Coding, Medical Computer Applications, Medical Office Systems, Registries and Statistics.
EXPERIENCE:
JP MORGAN CHASE – Monroe, LA
Investor Management
April 2014 to Present
Chain of Title
October 2012 – April 2014
Lean Release Department
June 2012 – October 2012
Chain of Title
January 2012 – June 2012
Knowledge of Chase Servicing Systems
• Knowledge of Custodial Documents
• Excellent Verbal and Written Communication Skills
• PC knowledge (Excel, Word, Internet)
• Data Entry
• Time Management Skills
• Teamwork Skills
• Excellent Customer Service Skills
• Attention to Detail
• Excellent 10-Key Touch
• Communicating with internal and external partners
• Proficient of Meeting Deadlines
WESTAFF (TEMP POSTIONS) – Monroe, LA
Fraud Investigation Assistant
June 2011 – December 2011
Administrative Assistant (Switchboard)
April 2011 – June 2011
• Researched clients and suspicious activities
• Answered phones and transferred callers to appropriate staff
• Directed guests and visitors
CAREER TECHNICAL COLLEGE – Monroe, LA Work Study – Receptionist
August 2008 – September 2009
• Answered Multi-line phone system
• Organized and filed school documents
ACCENT MARKETING – Monroe, LA Customer Service Representative
January 2007 – March 2007
• Provided customer service to clients
• Problem solved questions and concerns of clients
SWAN’S ELECTRIC – Monroe, LA Secretary / Bookkeeper
January 2004 – January 2007
• Processed accounts payable and receivable
• Reconciled check book using QuickBooks
• Processed Payroll weekly
• Typed documents
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