Talent Acquisition Customer Service

MARIA HORAN

Rock Hill, South Carolina ***** 919-***-**** **************@*****.***

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills and excellent time management skills. Detail-oriented team player with strong multitasking and communication organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. Proven ability to work collaboratively with team members and build a team for success.

Associate Manager Talent Acquisition, 05/2021 - 05/2023 Charles River Laboratories, Inc. – Wilmington, MA

Responsible for planning daily work activities for 7 direct report Talent Acquisition Coordinators and 6 dotted line into me.

Developed and maintained strong working relationships with Human Resource Business Partners, HR Team, Hiring Managers, Recruiters to foster partnerships that produced consistent results. Actively engaged in building a diverse, cross-trained team capable of supporting multiple sites as staffing coverage flexed up or down.

Trained and developed existing and new team members to be subject matter experts on all aspects of site protocols and processes.

Developed site training guides for all team members and maintained current version on team site. Conducted and documented bi-weekly meetings with team to cover process updates Conducted bi-weekly 1-1 with each TA Coordinator to assist with goals and development. Monthly call with Managers assigned Talent Acquisition Coordinators dotted line into me to cover process updates.

Processed weekly Relocation invoices through Accounts Payable Produced Quarterly KPI Performance Report to upper management for Talent Acquisition Coordinators to track their individual performance to goal.

Conducted mid-year and annual performance reviews, associated merit increases, and assigned bonus awards in Talent Hub (Success Factors) as required. Established process accountability through Microsoft Smartsheet sheet to monitor individual and team compliance

Part of a team assigned to developing new centralized TA Coordinator processes. Liaison between Legal Department, Certify, INA, Travel, Accounts Payable, Relocation departments to address process issues and problem resolution

PROFESSIONAL SUMMARY

WORK HISTORY

Assisted with Cognate site Rapid Hire Event making sure all background checks were completed accurately and on time.

Assisted with Microbial site Rapid Hire Event making sure all INA checks were completed accurately and on time.

Inspired team to participate in volunteer events throughout the year to include sending care packages to active-duty military personnel, clothes donations, writing letters to the elderly in nursing homes, Alzheimer's Walk, donations to Saint Jude Children's Hospital posted on Charles River site. Proved successful working within tight deadlines and fast-paced environment Cultivated interpersonal skills by building positive relationships with others Senior Talent Acquisition Coordinator, 07/2020 - 05/2021 Charles River Laboratories International Inc – Wilmington, MA Provided support to multiple areas of the Recruitment Department Partnered with Recruiters to fill open positions in a timely manner. Ensured seamless processing for candidates and internal shareholders. Updated Applicant Tracking System daily as well as initiating and monitoring preboarding compliance requirements.

Served as a role model and mentor for other staff team members. Interviewed and trained all new and existing Talent Acquisition Coordinators. Scheduled and communicated interview details with candidates as well as the interview panel members. Planned and arranged travel, security, and background checks, as well as drug screening as required. Implemented changes to the Offer Letter templates by working closely with Legal to ensure consistency. Worked with hiring Managers and Recruiters to provide world class service and execution of the hiring process

Proven ability to prioritize and coordinate workload in a fast-paced environment while maintaining the highest level of customer service and attention to detail in meeting the service level agreement. Gained extensive knowledge in data entry, analysis and reporting Skilled at working independently and collaboratively in a team environment Demonstrated strong organizational and time management skills while managing multiple projects Recruiting Coordinator for Charles River Lab, Inc., 09/2019 - 07/2020 Javen Technologies, Inc. – Horsham

Provided support to Talent Acquisition Team. This includes, but is not limited to scheduling candidates for both internal and external interviews, processing background checks and applications, reference checks, and travel for candidates when needed

Create offer packets (letters, appropriate NDA, benefit summary) Partnered with recruiters, HRBP's, and/or security /legal as needed to resolve problems, improve operations and provide exceptional service

Initiated and monitored pre-boarding activities until completion Responsible for real-time and accurate entry and updates to candidate tracking system as well as professional correspondence and communications both verbal and written Job postings to schools, groups, association, as well as registered for career fairs both on campus and virtual

Provide excellent customer service to recruiting team, candidates and hiring managers alike. Coordinator for Merck Pharmaceutical, EMD Serono, 08/2015 - 12/2018 Randstad/Sourceright – Rockland, MA

Assist recruiters, candidates, and hiring managers throughout the recruiting and hiring process. Assisted recruiters, candidates, and hiring managers throughout the recruiting and hiring process Executed and ensured quality of the new hire onboarding process in Applicant Tracking System

(Success Factors)

Ongoing reference checks and background checks for new hires Possess strong interpersonal skills and ability to analyze, explain, draw logical conclusion from operational, functional, financial, regulatory and/or business data Detail oriented with a concern for quality expressed by continually initiating system and process improvements

Supported 10 recruiters at one time.

Staffing Sourcing/Coordinator-Cisco Systems, 04/2014 - 07/2015 Randstad – Morrisville, NC

Interviewing scheduling of both internal and external candidates-consistently meet metrics Detail oriented, exceptional organizational and follow through skills, can multi-task, and manage the demands of simultaneous processes while still operating with a sense of urgency and thoroughness. Able to manage multiple priorities effectively, to meet tight deadlines. Exposed to sensitive information daily. I can maintain high level of confidentiality. Work as part of a team and provide flexible and efficient service. Proven experience providing interview scheduling support in a fast-paced environment. Always provide high level of customer service both internally and externally while representing Cisco as an "Employer of Choice" to all hiring managers and new hires. Support 12 recruiters at one time

Requisition approval path creation and execution

Background Check Initiation & Process Management

a. Rehire Verification and Eligibility

b. Offer Letter Creation

1. Offer letter approval path creation and management 2. Profile Compliance in Virtual Edge (Applicant Tracking System) 3. Board Activities

4. Human Resource Compliance Data Collections Tracking 5. On Boarding Management and Tracking

6. Equipment Orders

7. Candidate Engagement consistently met metrics

Trained 3 Accenture schedulers/engagement coordinators to take over high priority work. Recorded all ongoing sessions with the coordinators.

Created manual for high priority work to be used as a reference. Created an audit check list for all coordinators.

Ongoing auditing amongst the coordinators daily

Green Belt Training-Certified 2000

Targeted Selection and Time Management-2000

Influential Leadership-2005

Virtual Edge (Applicant Tracking System)

Social Media for Human Resource Principle

Tasks-Certified

Cisco Social Media for Human Resource

Mini-Certification track

Leading Yourself-June 2021

Make the move from Individual Contributor to

Manager-August 16, 2021

Communicating with Diplomacy and Tact-

August 16, 2021

Developing Self-Awareness-December 27, 2021

Inside out Development (Coaching)-7.5 hours-

September 1, 2022

Targeted Selection-The Science of Behavioral

Interviewing-November 29 and 30, 2022.

Tackling Bias and Creating Inclusion-January

2023

Experience across all HR Functions in benefits,

accounts payroll and receivable, compensation,

Talent Acquisition, HRIS and business partnering

Effective Time Management

Proficient in Microsoft, PowerPoint, Excel

BBA: Business Administration, 05/1987

Molly College - Rockville Center, NY

Enjoy cruising, baking, cooking, crocheting and spending time with family TRAINING/CERTIFICATIONS/SKILLS

EDUCATION

HOBBIES

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