Customer Service Team Member
Resume:
MV
Melissa Vanderwall
Professional Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Work History
Walmart - Overnight Manager
Joliet, IL
04/2010 - 11/2022
Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
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Prepared, planned and implemented training programs to support ongoing staff development.
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Supervised personnel working overnight in area to support safe operation and maximize productivity efficiencies.
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Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
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Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
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● Trained and mentored new and existing staff to achieve best practices. Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
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Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
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● Created nightly shift task lists to assign duties to each employee. Conducted nightly inventory management procedures to track sales and stock levels.
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Managed 50 employees in delivering smooth, productive night shift operations.
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Maintained accurate delivery, sales and inventory records for good stock management.
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● Implemented cost-saving measures to maximize profit margins. Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
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Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost
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*****************@*****.***
Romeoville, IL 60446
Skills
● Visual Merchandising
● Company Standards Enforcement
● People Management
● Shelf Restocking
● Delivery Overseeing
● Vendor Relations
● Shipment Processing
● POS Inventory System Operation
● Food Safety and Quality
● Hazardous Chemicals
● Inventory Monitoring
● Shipment Preparation
● Warehouse Organization
● Strategic Decision-Making
Education
06/1993
Hinsdale South High School
Willowbrook, IL
High School Diploma
Aldi - Store Manager
Darien, IL
02/2006 - 05/2009
Dollar General Store - Sales Associate
Crest Hill, IL
09/2004 - 02/2006
Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats
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Managed inventory control, cash control, and store opening and closing procedures.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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● Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
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Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
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● Approved regular payroll submissions for employees Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Helped customers locate products and checked store system for merchandise at other sites.
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● Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.
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Helped customers locate products and checked store system for merchandise at other sites
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Managed returns, exchanges and refunds in accordance with store policy
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Answered customer questions about sizing, accessories, and merchandise care
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Provided positive first impressions to welcome existing, new, and potential customers
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● Engaged with customers to build rapport and loyalty
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