Account Management Patient

Regina Covington Ga ***** Doe 404-***-**** adyxbo@r.postjobfree.com

Objective

Highly in patient customer communication the healthcare Motivated pays service accounts. skills domain. standards. and dedicated Efficiently Highly Detail medical skilled performs oriented, in Patient the all enthusiastic collection timely account management, related representative team player processes correct with with while demonstrated billing over maintain of 16 all years insurance leadership exceptional of experience and and Skills & Abilities

· Excel, Office Equipment, Schedule Appointments, Multi-Line Phone System, Medical Terminology, Knowledge HIPPA Compliance

· Microsoft, GPR and IDS

Experience

PATIENT ACCOUNT REP EMORY 01/2006-PRESENT

· Completed appeals and filled and submitted claims. Submitted refund requests for claims paid in error.

· Consistently informed patients of their financial responsibilities prior to services being rendered

· Posted charges, payments, and adjustments. Confirmed patient information, collected copays, and verified insurance.

· Demonstrated knowledge of HIPAA privacy and security regulations by appropriately handling the patient information.

· Completed registration quickly and cordially for all new patients. Monitored shared email inboxes and ensured inquiries were addressed

· Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.

· Handled personal, financial, and medical information per company policy and HIPPA regulations.

· Managed and maintained the desk inventory, completed reports, and resolved high priority and aged inventory.

· Verified the claims adjudication utilizing appropriate resources and applications.

· Verifying all insurances, making sure services are covered and in-network, running medical necessity for all Medicare patients using ICD-10 coding and CPT procedural coding, determining the expected cost for clinical/outpatient services being rendered, discussing financial responsibilities, and obtaining payment.

Education

HEALTHCARE ADMINSTRATION 2009 UNIVERSITY OF PHOENIX

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