KARLA SARAHI SUGEY AGUILAR MAGANA

Toronto, ON. +1-647-***-**** adyxbc@r.postjobfree.com

LinkedIn http://www.linkedin.com/in/karla-aguilar-ma

PROFILE SUMMARY

As a dedicated business insurance student at Seneca College, I have gained knowledge in the introduction to CIP, property, liability, and automobile insurance. I am a meticulous professional with a track record of excellence in financial data analysis, claims management, and process optimization within the financial sector. My background combines analytical prowess developed in the tech industry with a keen eye for detail. Throughout my career, I have actively contributed to report preparation, dynamic presentations, and strategic training sessions. I specialize in orchestrating the seamless integration of new systems and platforms to streamline operations and enhance efficiency. My experience extends to fostering remarkable customer relationships during my tenure in a Canadian sales and logistics company

SKILLS USED AND DEVELOPED

•Outstanding Customer Service Delivery

•Proficiency in Technical Solutions Tools

•Problem-Solving and Analytical Abilities

•Effective Cross-Functional Collaboration

•Strong Communication and Presentation Skills

•Results-Driven Performance in Target-Based Environments

•Adaptable, Friendly, and Professional Approach

EDUCATION

Business Insurance

Seneca College, Toronto. (1750 Finch Ave E, Toronto) Expected Graduation - May 2024

•Knowledge of Sustainable Business

•Business Administration

•Accounting 1

•MKR 1

•Customer Service

•Introduction to CIP

•Property insurance

Automobile insurance

Business Administration

UAdM, Mexico May 2012

•Gained knowledge in Business Administration

•Experience working with people from different cultures

•Develop skills for remote work and computer troubleshooting

PROFESSIONAL EXPERIENCE

Sales Representative

Maya Moving and Delivery(1630 Bloor St. West Toronto, ON) Fev 2023 - Jul 2023

Collaborated with customers to ensure seamless contract execution, consistently exceeding expectations and cultivating positive feedback.

Demonstrated exceptional customer management skills, resulting in a stream of positive customer reviews, and enhanced online reputation.

Utilized effective communication techniques to align contract clauses with customer expectations, ensuring mutual satisfaction.

Business Analyst

HP Inc. Mexico (Brazil & MCA) Nov 2017 - Dec 2022

Conducted comprehensive analysis of sales opportunities in the Brazil & MCA region, contributing significantly to increased printing and personal computer product sales

Established precise pricing structures and accurate cost setups, optimizing profit margins and forecasting increases in materials and duties.

Led training sessions for new employees, ensuring alignment with country-specific regulations and legal standards.

Received consistent praise for adeptly solving problems, addressing product order issues, and rectifying systemic errors.

Developed financial solid data analysis skills, directly influencing revenue growth and sales optimization.

Care-Pack Portfolio Analyst

HP Inc. Mexico (LATAM, USA, CANADA) Nov 2013 - Nov 2017

Orchestrated updates to product lists within the LATAM region, resulting in heightened business engagement and enhanced accuracy in product availability.

Collaborated cross-functionally to resolve daily availability-related challenges, fostering efficient coordination between care-pack services and hardware offerings.

Fostered effective communication channels across teams, building trust and actively participating in crucial business decisions and product development.

Facilitated training sessions and seamless product introductions in the LATAM region, ensuring strong adoption rates and elevated customer satisfaction.

Warranties Specialist

HP Inc. Mexico (LATAM) May 2012 – Nov 2013

Reduced factory warranty-related backlog by 90%, leading to a substantial increase in customer satisfaction.

Implemented efficient logistics coordination for equipment pickups and deliveries, particularly in complex cross-border scenarios.

Maintained meticulous documentation encompassing invoices, agreements, and essential records, ensuring compliance and smooth operational workflows.