Business Analyst Administrative Assistant

Jeannie Wetzel

H: 815-***-**** C: 815-***-**** *************@*****.***

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• 30+ years in the information technology systems, Service Level Management, quality assurance and security.

• Experience in working with Service Level Management principles including but not limited to Change, Release, Incident, Problem management

• Experience in working with Information Security Team on work efforts and projects that are related to Security policies and standards along with compliance. WORK HISTORY

Country Financial – Apex Company – November 2018 – June 2023 Business Analyst Security Division Bloomington, IL November 2018 – June 2023

Leading several security efforts maintaining documentation, timelines and communications to keep the effort moving forward.

Attending several security meetings for project work being done as a business analyst

Working on the Network Segmentation Project creating implementation schedules and change documentation

Working with the Network Segmentation project on the Illumio tool to determine if ESIP standard or policies have been broken

Working with business partner for the NetSeg project to gather information for deployment of Illumio tool into their environments.

Gathering requirements for the Network Segmentation Project from other areas to document processes that need to be developed after implementation

Working with NACHA project to move project forward toward implementation of Information at rest compliance.

Working on HIPPA team to document all concerns and communicate to team members.

Create workflow diagrams for Security Division

State Farm Insurance July 2003 - August 2018

Risk and Compliance Analyst/Business Analyst Bloomington, IL October 2016 – August 2018

Led project teams through 75+ Enterprise Risk Management reviews using the ISACA Risk Process

Managed 50+ Risk Assessments Reviews (RAR) resulting in on time project delivery

Executed 17+ RARs simultaneously

Communicated risks to Executive Management resulting in approval from Chief Information Security Officer

SUMMARY OF RELEVANT EXPERIENCE

Jeannie Wetzel

H: 815-***-**** C: 815-***-**** *************@*****.*** 2 D e V o r e

Change and Release Coordinator/Technical Analyst Bloomington, IL February 2011 – October 2016

Managed all aspects of end-to-end change and release management process including monitoring and disseminating communications and creation of project implementation deliverables

Coordinated every aspect of monthly change and release process to ensure all activities were industry standard compliant

Analyzed the change and release process to identify bottlenecks and develop opportunities for improvement through compiling data against key performance indicators (KPI)

Provided consultation and direction to Implementation Coordinators to ensure deployment of changes were successful

Collaborated with Technical Observation Post teams to determine and manage implementation issues, creating action plan to remove opportunity of same issues in future implementations Service Level Liaison/Business Analyst Bloomington, IL July 2005 - February 2011

Created and managed Operational Level Agreement (OLA) for 15+ services offered by system area

Provided metrics for each service to ensure meeting the specific requirements outlined in the OLA

Reviewed and evaluated business cases and projects for impacts to services

Worked the enterprise to make changes to services to meet customer requirements

Participated in regular audits of the service

Operational Support Specialist TEKSYSTEM - State Farm Bloomington, IL July 2003 - July 2005

Documented, distributed and retained minutes at all Change Management Review board meeting

Coordinated and maintained the agenda for each daily meeting to ensure priority topics were addressed

Managed calendars and scheduled daily meetings for appropriate personnel

Utilized change management while creating reports for director that outlined who had caused impact to State Farm

Caterpillar Inc. April 1997 – October 2003

Administrative Assistant Pontiac, IL April 1997 - October 2003

Responsible for creating control plan and work instructions for QS9000 compliance

Supported 1 manager, 4 superintendents, 28 supervisors and 15 planners to ensure that all process and procedures were clearly documented on QS9000 requirements

Responsible for gathering and creating monthly QS9000 audit reports that were used to keep Caterpillar QS9000 compliant

Jeannie Wetzel

H: 815-***-**** C: 815-***-**** *************@*****.*** 3 D e V o r e

General clerical duties including photocopying, fax and mailing, answer, screen and transfer inbound phone calls

Maintain electronic and hard copy filing system

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

Prepare agendas for meetings and prepare schedules

Record, compile, transcribe and distribute minutes of meetings CERTIFICATIONS

CRISC Training – Not certified but training has been completed.

IITEL Foundation

Foundation of Information Privacy and Data Protection training

Privacy Program Management training

US Private-sector Privacy training

Privacy in Technology

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